Branch Supervisor - Johannesburg at takealot.com

Your responsibilities will include:

Operational Duties: 

• Responsible for the overall supervision of Johannesburg TDT operations and all other secondary roles which flow from this function.
• Ensure that customer orders are collected in full within five (5) minutes of entering the department
• Management of Q-minder system
• Ensure customers have satisfactory experience when collecting from the facility
• Manage customer expectations
• Manage customer aged orders within prescribed parameters
• Ensure consistent application of company policies and procedures.
• Must continually work to promote the orderliness and cleanliness of the work area and maintain all company standards.
• Maintain meeting plan with staff. Meetings are focused on KPI management and other operational feedback.
• Works closely with management to identify and resolve all issues and ensure quality service to our customers.
• Perform all other duties as assigned.
• You may from time to time be requested to perform tasks outside your normal function, which will be to the benefit of the total operation team.
• You are to perform your duties with great responsibility and care as well as with loyalty towards your employer.

Cost Management: 

• Manage daily staff and overtime efficiently to ensure labour cost are controlled.
• Ensure that resource productivity is measured and reported to eliminate waste.

Reporting & Admin: 

• Extracts data and generate reports which will assist in performance tracking and decision making.
• All administrative documentation is labelled and filed as per procedures.
• All daily, weekly and monthly reports/ meeting minutes are up to date

People Management:

• Trains and supervise employees to carry out the functions under their control.
• Ensure that signed Job Descriptions are on file for each of your staff members.
• Ensure that all staff are at work and attendance is 100%. All absent staff to have suitable corrective action to be taken consistently.
• All overtime and acting allowance must be approved before work is done
• Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures.

SHE, Risk Quality & 5S Duties: 

• Ensure 5S housekeeping standards are implemented and maintained
• Implement and maintain health and safety standards

Attributes required:

• Ability to lead a team of people
• Be punctual
• Having excellent analytical and problem solving skills
• Being reliable and trustworthy
• Having good concentration
• Having interpersonal abilities
• Having knowledge about routes and geography
• Being able to work under pressure
• Must have a sound grasp of computers and the various, commonly used programs
• Being able to meet deadlines
• Having good communication skills
• Have a good grasp of admin work
• Must be able to lead from the front
• Have a clean driving and criminal record
• Be of sober habits
• Must be available to work overtime when needed

Qualifications:

• Matric Certificate and/or qualification in Supply Chain/Logistics and/or Fleet Management (or similar) will be advantageous
• 3-5 years' experience in Fleet Control