Broker Commission Analyst at Momentum Metropolitan Holdings Limited

Role Purpose    

• Responsible for ensuring the accurate calculation, reconciliation, and distribution of health incentive and commission payments to corporate brokerages.
• The role supports end-to-end commission administration by managing data quality, preparing detailed member-level statements, and resolving complex commission related queries.

Requirements    

• Diploma in Bookkeeping / Accounting / Financial Management
• 3 - 4 years' experience in a financial administration area
• 2 - 3 years experience Oracle and AS400
• Strong MS Office ability
• Attention to detail and accurate analysis
• Knowledge on FSB and CMS, industry in general

Duties & Responsibilities    

• Health Incentives calculation ,statement distribution
• Error File management (Review /updates) and problem identification.
• Commission statements (Member level)(22 Corporate brokerages)
• Report preparation and distribution
• Client listings required by Brokerage/Broker and analysis of membership , commission andmovement on Add on Products
• Audit support (obtaining info /collating )
• PCEnquiries / investigation
• Broker transfers /movement , add on products (Momentum GAP , Health4Me)
• Communication distribution errors
• Applications for sub codes
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes
• Build and maintain relationships with clients and internal and external stakeholders
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Continuously influence colleagues in a positive manner to achieve service levels
• Must be able to identify and engage with areas that contribute to the products ability to pay commission
• Continuously analyse commission transactions to ensure that payments are made in line with legislation
• Must be able to identify transaction exceptions and facilitate the necessary system update, maintenance to ensure resolution.
• Reconciliations of payments made to data received from the product house and any exceptions

Competencies    

• Account reconciliation skills
• Analytical skills
• Business acumen
• Communication skills (written and verbal)
• Data entry skills
• Error checking skills
• Microsoft skills (Outlook)
• Typing skills

Closing Date    

• 2026/03/21