Key Accounts Sales Administrator (Seafood Industry) at Ellahi Consulting

JOB PURPOSE

• The primary function is to assist with all aspects of processing customer orders and general administration relating to the sales of the products within the Foodservice sector.
• The Sales Key Accounts Administrator plays a critical role in supporting the management and growth of key client relationships. This position is responsible for coordinating administrative, operational, and communication activities related to major accounts, ensuring a high level of service delivery, accuracy, and efficiency.
• The role acts as a central point of contact between internal teams and key customers to maintain strong, long-term partnerships.

QUALIFICATIONS / SKILLS

• Matric
• MS Office
• SAP experience (advantageous)
• Excellent telephone etiquette
• Ability to multitask and remain calm under pressure

EXPERIENCE NEEDED

• At least 2 years’ administration-related experience
• Seafood industry experience (advantageous)

REQUIREMENTS

• Must have good written and verbal communication skills
• Honesty, Integrity & Reliability
• Strong attention to detail
• Problem-solving skills
• Self-motivated: Ability to work with little supervision
• Strong computer skills, especially MS Office
• A willingness to learn
• Strong ability to multitask
• Open to change and learning new systems
• Good time management and organisational skills
• Must be flexible due to work demands

KEY RESPONSIBILITIES

• Process customer orders for Key accounts (direct x6 accounts)
• Arrange deliveries with Logistics for clients and follow through until stock is GRV’d
• Make booking timeslots for all accounts and coordinate deliveries
• Follow up with delivery enquiries and troubleshoot delivery issues (after-hours availability essential)
• Liaise with cold store on loadings and special requests
• Follow up with procurement on shipments
• Ensure purchase orders are raised for local purchases and deliveries
• Update customer pricing externally as required and ensure SAP pricing is updated accordingly
• Complete PRNs, code transfer documents, dropped sales reports, and other reports required by Sales Manager/KAM
• Check stock on hand daily
• Assist with SAP reports as required
• Assist the foodservice department with queries when team members are out of office
• Assist with client distribution centres (Vector/Digistics) on an ad hoc basis
• Monitor stock tracker and alert Sales Manager/KAM to low or out-of-stock items
• Arrange samples and dispatch, and assist with promotional activities
• Complete and submit take-on forms internally and externally, including generating SAP codes
• Manage stock rotation, under 100kg stock, and short-dated stock
• Assist finance with credit queries
• Provide relief for team members on leave
• Handle any other reasonable team support requests
• Resolve customer queries, complaints, and order issues promptly
• Follow up on invoices, PODs, and related documents
• Communicate with clients regarding non-deliveries
• Follow up on admin-related enquiries with key account clients
• Coordinate communication between clients and internal departments (logistics, finance, customer service)
• Prepare reports in Excel and PowerPoint