Area Sales manager – IDC Coordinator at RCL Foods

• RCL Foods is recruiting for a driven, highly energized and customer focused Area sales manager – IDC Coordinator within the baking business unit.
• The IDC Coordinator is responsible for providing effective commercial, administrative and financial coordination of the IDC portfolio. The role supports the end-to-end management of IDC customers and ensures that contracts, financial documentation, reconciliations, rebates, sureties, crates, cash and other commercial requirements are accurately maintained and processed.
• The position requires close collaboration with Sales, Finance, Distribution, Logistics, Operations and IDC customers to ensure that all IDC-related administration is completed accurately, timeously and in accordance with company policies and procedures.
• This role will be based in Durban and reporting to the Regional Sales Manager.
• This role is a Permanent role

Minimum Requirements    
Education and Qualification

• Matric
• Diploma or Degree in Sales

Experience and Training 

• 2 - 4 years minimum experience in sales and account management.
• Experience within the FMCG, food manufacturing, bakery or distribution industry advantageous.
• Experience with reconciliations, contracts, rebates, customer accounts and reporting.
• Experience working with multiple stakeholders and high-volume transactions.

Duties & Responsibilities    
IDC Portfolio Administration

• Coordinate the administration of the IDC portfolio from contracting through to ongoing operational management and closure.
• Maintain accurate and up-to-date IDC records and master data.
• Ensure all required IDC documentation is properly completed, authorised and filed.
• Monitor outstanding documentation and follow up with relevant stakeholders.
• Maintain an organised electronic and physical filing system for IDC records. 

Contracts & Commercial Documentation

• Coordinate the preparation, review and administration of IDC contracts with the IDC Administrator.
• Maintain records of signed contracts, amendments, renewals and supporting documentation.
• Monitor contract expiry dates and escalate renewals or amendments where required.
• Ensure contractual requirements are captured and communicated to relevant stakeholders.
• Maintain a contract register and provide regular status reports. 

Financial & Cash Reconciliations

• Assist with IDC cash and account reconciliations.
• Investigate discrepancies and coordinate resolution with Finance and relevant operational teams.
• Monitor outstanding balances, payments and account queries.
• Ensure supporting documentation is available for all financial transactions.
• Assist with reporting on IDC financial performance and outstanding items. 

Crate & Asset Management

• Coordinate the administration and reconciliation of bread crates and other company assets allocated to IDC customers.
• Monitor crate movements, balances and discrepancies.
• Investigate losses, shortages or unexplained variances.
• Maintain accurate crate records and supporting documentation.
• Liaise with Distribution and IDC customers regarding asset-related queries. 

Sureties & Security Documentation

• Maintain accurate records of IDC sureties, guarantees and other security requirements.
• Monitor expiry dates and outstanding documentation.
• Follow up on renewals and ensure relevant documentation is available and properly filed.
• Escalate non-compliance or expired documentation to the relevant manager. 

Rebates, Claims & Commercial Adjustments

• Coordinate the administration of IDC rebates, claims, credits and commercial adjustments.
• Validate supporting documentation before submission for processing.
• Track outstanding claims and follow up with relevant departments.
• Maintain accurate records of approved and processed rebates and claims.
• Assist with resolving customer queries relating to rebates and account adjustments. 

IDC Customer Support

• Serve as an administrative point of contact for IDC customers regarding account and commercial queries.
• Respond to queries professionally and within agreed turnaround times.
• Coordinate with Sales, Finance and Distribution to resolve customer issues.
• Maintain a record of recurring customer queries and outstanding actions. 

Distribution & Operational Coordination

• Liaise with Distribution and Bakery Operations regarding IDC requirements.
• Assist in coordinating bread supply, deliveries, returns, crates and related IDC administration.
• Monitor operational issues affecting IDC customers and escalate where required.
• Ensure relevant information is communicated between the IDC, Distribution and internal departments. 

Reporting & Data Management

• Prepare regular IDC reports and management information.
• Maintain accurate IDC databases, trackers and dashboards.
• Monitor key IDC measures, including: 
• Contract status 
• Cash reconciliation 
• Crate balances 
• Sureties 
• Rebates and claims 
• Outstanding documentation 
• Customer account queries
• Identify discrepancies and trends and escalate material issues. 

Compliance & Controls

• Ensure IDC administration complies with company policies, procedures and approved commercial controls.
• Maintain appropriate supporting documentation for audit purposes.
• Assist with internal and external audit requirements.
• Ensure segregation of duties and approval requirements are followed.
• Escalate suspected irregularities, control weaknesses or financial discrepancies.

Deadline:22nd October,2026