Lesaka empowers underserviced Southern African consumers and merchants to fulfil their potential by delivering innovative financial services and other business services focussed on their specific needs.
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
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Job Description
- The Procurement and Creditor Control Administrator is responsible for supporting the Enterprise Division's procurement function while ensuring effective creditor control processes.
- The role combines end-to-end procurement administration with creditor control activities to ensure the timely acquisition of goods and services, accurate supplier payments, and strong financial governance across the business.
- This role requires a highly organized and detail-oriented individual who can build strong relationships with suppliers, and internal stakeholders while maintaining compliance with company policies and financial controls.
KEY RESPONSIBILITIES
Procurement Administration & Process Management
- Manage procurement activities from requisition to payment across the Enterprise Division.
- Ensure all requests comply with company policies, approval frameworks, and timelines.
- Coordinate the sourcing of goods and services and proactively resolve delays.
Supplier Management & Quotation Analysis
- Obtain and evaluate supplier quotations, comparing pricing, service levels, and delivery commitments.
- Maintain supplier records and build strong supplier relationships to support cost-effective service delivery.
Purchase Order Administration
- Create, maintain, and track Purchase Orders within the ERP system.
- Ensure POs are approved, accurately processed, and aligned to budgets and supplier invoices.
- Monitor outstanding POs and resolve discrepancies.
Vendor Onboarding & Contract Administration
- Manage supplier onboarding and maintain accurate vendor information.
- Collect compliance documentation and support contract administration and renewals.
Invoice Verification & Accounts Payable Support
- Verify supplier invoices against approved POs and supporting documentation.
- Resolve invoice discrepancies and support timely supplier payments in partnership with Finance.
Reporting & Financial Administration
- Prepare procurement, credit control, and management reports.
- Monitor spend, supplier performance, creditor balances, and outstanding POs.
- Support month-end reporting, BEE verification, and audit requirements.
Internal Stakeholder Engagement
- Serve as a key liaison between Procurement, Finance, suppliers, and business stakeholders.
- Provide updates, resolve queries, and build effective working relationships.
Compliance & Audit Support
- Maintain compliance with policies, controls, and governance requirements.
- Ensure accurate record-keeping and support internal and external audits.
Travel & Expense Administration
- Support travel bookings and expense administration in line with company policy.
- Verify claims documentation and assist with expense and credit card reconciliations.
Process Improvement & Risk Mitigation
- Identify and implement opportunities to improve procurement and creditor control processes.
- Support initiatives that enhance efficiency, governance, and risk management.
KNOWLEDGE, SKILLS AND COMPETENCIES
Technical Skills
- Strong understanding of procurement and purchase order processes.
- Knowledge of creditor control and creditor management practices.
- Proficiency in Microsoft Excel and ERP systems.
- Strong reconciliation and reporting skills.
- Financial administration and record-keeping capability.
Behavioural Competencies
- Exceptional attention to detail and accuracy.
- Strong planning and organizational skills.
- Effective communication and stakeholder management.
- Ability to negotiate professionally and manage difficult conversations
- High level of integrity and confidentiality.
- Problem-solving and analytical thinking skills.
- Ability to manage competing priorities and work under pressure.
EXPERIENCE & QUALIFICATIONS
- Grade 12 / Matric (Essential).
- Diploma or Certificate in Procurement, Supply Chain Management, Finance, Accounting, or a related field (Preferred).
- 3-5 years' experience in procurement, finance administration, accounts receivable, or credit control.
- Experience working with ERP systems such as Sage 300 (AccPack), SAP, Pastel, or similar.
- Experience managing supplier relationships and creditor accounts.
- Understanding of procurement processes, creditor management, and credit control principles.
Closing Date 20 October 2026
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Job purpose
- Representing Easypay Financial Services with a high level of integrity and professionalism
- Effectively coordinate sales activities (campaigns) across the Area linked to business planning and group strategies and ensure alignment across markets, i.e., market nuances, trends & insights, campaign timing & implementation are market relevant
- Enable execution of national and Area tactical plans.
- Oversee the Operations and Sales functions of an Area while delivering superior customer service
- Translate customer experience information including customer experience trends (complaints) to ensure appropriate solution development to prevent recurrent and improve overall customer experience.
- Ensure established policies and procedures are followed.
- Make regular business development calls to solicit new business or improve services to existing clients.
- Responsible for general maintenance of the Distribution mix in the area, ensuring safety and security of customers, employees and branch assets by following and enforcing all security procedure
- Possessing a work ethic that include neatness and punctuality.
Key responsibilities
- Customer Ensures that several capabilities i.e., distribution, merchant, stores are integrated in order to drive customer outcomes.
- Ensures respective areas within own area leverage local market knowledge and a local market mind-set. accountability for performance by identifying and capitalising on market opportunities to deliver a multi-channel customer experience and cross product growth.
- Ensures that non- profitable customers are reviewed and that measures are put in place to improve profitability either by improving product penetration or by reducing cost to serve through influenced behaviour changes or by changing the service and sales strategies within the broader business.
- Proactively promote collaboration platforms to realize opportunities for sales performance and sales process improvements across channels and markets.
- Ensure the effective coordination and implementation of channel migration and adoption plans within the Area to ensure optimal application and utilization of frontline roles Referring matters outside the operational mandate to the team leader
- People Actively grows and develops the teams to continuously and competitively improve sales and service delivery and community development across Area.
- Drives multiskilling in order to promote universal banking capabilities
- Develops talent in line with business strategy. Empowers employees to fulfil the local objectives Integrates and ensures delivery of enabling functions.
- Coaches and develops staff in order to meet customer demand.
- Finance Drives delivery of the Financial objectives of the business. Drives focus areas for the respective areas based on their unique local market conditions.
- Monitors and reports on the adherence, achievement and variances of the business objectives (e.g., actual versus planned; achievement of market share growth, cost control, budget goals, etc.).
- Keeps abreast of financial and economic developments as well as competitor activities Monitor’s recovery of all revenue (e.g., pricing related fees, initiation fees, reviews fees, monitoring reversals Process, Risk, Regulatory & Compliance Ultimate point of orchestration for all internal operations ecosystem stakeholders for the area, i.e., ATM & Cash, IT, Processes, infrastructure, OHS Compliance, FICA & FAIS.
- Ensures overall adherence to all operational standards, legislation, etc. Monitors changes in legislation, regulations, initiatives and relevant industry practices and alerts Team Leader Service and Service accordingly. Escalate Business Area risk and compliance related matters. Ensures that new methods are explored and adopted in response to changing conditions.
- Ensures that updates on policy documents and relevant platforms are updated in line with product and compliance changes Ensures all business processes related to systems, sales, and service are continuously monitored and updated in line with compliance requirements Ensures that product training material is in place for all products and updated when changes are made to the products Ensure that all staff complete compliance training Key performance measure Achievement of Financial key drivers NIR, NII, Loans& Funeral Plan revenue growth. Cost to income ratios and Self-service channel Revenue growth. Meet the sales targets agreed for the Area (daily, monthly)
- Develops talent in line with business strategy. Empowers employees to fulfil the local objectives regarding customer experience, people management and engagement Coaches and develops staff to meet customer demand at a provincial level Satisfactory Audit findings and no repeat Audit findings.
Competencies and Behaviours required
Qualifications and Experience
- B Degree in Banking/ Risk / Commerce or equivalent NQF 7 qualifications
- 5-8 years Retail banking experience that includes management responsibilities, strong team leadership
Knowledge, Skills & Abilities Required
Problem Solving Leadership
- The ability to analyse- and quickly grasp the implications of a situation, relating data from different sources, critically evaluating and integrating information/facts, and diagnosing a problem. Results Orientation The ability to set ambitious goals maintain a bias for action, drive delivery and take accountability for the outcome.
- Customer Focus Extensive understanding of best practices for a customer focused culture and the management of customer experiences.
Business Acumen
- The ability to understand financial and economic concepts/drivers; to identify, create and/or exploit opportunities.
- Innovation Leadership Demonstrates ingenuity and curiosity to do things better and fosters an environment of disruptive thinking and action
- Collaboration and Influencing Ability to build an extensive collaborative network amongst different stakeholders within and externally of the organization (at the most senior levels) that supports the achievement of business goals
Strategic Capability
- The ability to continuously evaluate and redirect business strategy and value proposition thereby promoting the competitive viability of the organisation.
- Inspirational People Leadership The ability to build, inspire, and develop teams towards high performance.
- Effectively lead the team to deliver against strategic business outcomes, leveraging appropriate people management practices (across employee lifecycle) & team process to ensure effectiveness. Actively coach and develop team members and establish coaching routines to do this effectively.
- Ensure the effective engagement of staff, coach and guide the leadership team to effectively engage and develop their staff.
- Ensure the organization is representative of the markets we serve and embrace diversity as a competitive advantage.
Closing Date 14 October 2026
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Job Description
About APEX
- What if your first job was designed to accelerate you towards your future?
- APEX is Lesaka’s Future Leaders Accelerator, designed for exceptional graduates who want more than a traditional graduate programme.
- From Day 1, you will be a permanent Lesaka employee with real responsibilities, a role in the business and opportunities to work on meaningful challenges.
- Over 18 months, you will build your professional, functional, commercial and leadership capability while gaining exposure to one of Africa’s leading fintech businesses.
What you can expect
Real responsibility from Day 1
- You will have a permanent role, a line manager and real business deliverables.
Go beyond your function
- Gain exposure to Lesaka’s businesses, customers, markets and operations across different functions and geographies.
Work with senior leaders
- Engage with executives and work on strategic business challenges that matter to Lesaka.
Build AI and technology capability
- You won't just learn about AI. You will identify opportunities to use AI and technology to improve productivity, automate work, enhance customer experiences and solve business problems.
Develop as a future leader
- Build capability in commercial thinking, strategic thinking, influencing, communication, collaboration, leadership and personal effectiveness.
Make an impact
- Your journey will culminate in an executive-sponsored business challenge and a recommendation presented to senior leadership, alongside a community/CSI contribution.
Who are we looking for?
- We are looking for exceptional people who have the potential to become future leaders, not simply candidates with strong academic results.
You should have:
- A minimum 75% academic average
- Relevant qualifications aligned to Technology, Finance, Operations
- Evidence of leadership – through university, work, community, entrepreneurial or other experiences
- Strong problem-solving and analytical ability
- A demonstrated desire to create impact and improve how things work
- Curiosity about technology, business and the future of financial services
- The ambition and adaptability to work across functions, businesses and environments
- You do not need previous fintech experience. What matters is your potential, mindset, capability and what you have already demonstrated.
What are the roles?
TECHNOLOGY STREAM
- Cybersecurity Analyst – Secure 100+ million customer transactions daily
- Data Analyst – Unlock insights from fintech data at scale
- Developer / Business Analyst – Build the next generation of fintech solutions
- AI/Automation Engineer – Solve problems with AI. Identify automation opportunities.
- Security Operations Analyst – Protect Lesaka's systems and customer data
FINANCE STREAM
- Group Accountant – Own accounting across the fintech ecosystem
- Finance Sales Analyst – Understand customer economics. Drive profitable growth.
- Junior Finance Analyst – Build financial discipline and commercial thinking
- Junior Insights Analyst – Turn data into business decisions
- Risk Analyst – Identify, measure, mitigate financial risk
OPERATIONS STREAM
- Operations & Projects Graduate – Deliver complex cross-divisional projects
- Commercial Strategy Analyst – Shape Lesaka's competitive strategy
- Junior Commercial Decision Analyst – Make data-driven commercial decisions
- Fraud Risk Analyst – Protect customers. Detect and prevent fraud.
Closing Date 30 October 2026
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The Opportunity
- We are looking for an Executive Assistant to the CEO & COO to provide high-level executive support to two members of our senior leadership team.
- This is a high-trust role requiring exceptional organisation, discretion, judgement and attention to detail. You will manage complex and competing priorities, coordinate executive engagements, support key governance activities and ensure that important actions and commitments are followed through.
- You will work closely with senior stakeholders across the business and will need to be comfortable operating in a fast-paced environment where priorities can shift quickly.
Key Responsibilities
Executive Support
- Provide comprehensive executive support to the CEO and COO, including diary management, correspondence, travel coordination and meeting preparation.
- Proactively manage priorities, deadlines, follow-ups and outstanding actions on behalf of both executives.
- Anticipate scheduling conflicts and upcoming requirements and address these proactively.
- Prepare agendas, briefing notes, presentations, reports and other materials for executive engagements.
- Ensure the CEO and COO are appropriately prepared for key meetings and engagements.
Stakeholder & Meeting Coordination
- Act as a key point of contact between the CEO, COO, Executive Committee, senior leadership and external stakeholders.
- Coordinate executive meetings, leadership sessions, strategic planning sessions and other key engagements.
- Coordinate Board and committee meetings, including documentation, logistics, minutes and action tracking.
- Follow up with stakeholders to ensure agreed actions and deliverables are completed within required timeframes.
Governance & Confidentiality
- Handle confidential and sensitive commercial, financial, employee and executive information with discretion.
- Support governance processes by maintaining accurate records and coordinating required documentation.
- Manage sensitive correspondence and information with sound judgement and professionalism.
Travel & Administration
- Coordinate complex domestic and international travel arrangements, including itineraries, accommodation and changes to travel plans.
- Manage expense submissions and reconciliations in line with company policies.
- Support executive events, offsites, leadership sessions and other corporate engagements.
Projects & Special Assignments
- Support the CEO and COO with special projects and strategic initiatives, including research, information gathering and preparation of executive summaries.
- Coordinate cross-functional activities and follow up on key deliverables as directed by the executives.
- Assist with presentations and materials for strategic and operational discussions.
Minimum Requirements
- A relevant qualification in Business Administration, Office Management, Business Management or a related field.
- 8–10 years' experience in an Executive Assistant or similar senior executive support role.
- Proven experience supporting C-suite executives, preferably within a large, complex or fast-paced corporate environment.
- Experience supporting multiple senior executives will be advantageous.
- Experience coordinating Board, Executive Committee or senior leadership meetings.
- Experience handling confidential and sensitive information at executive level.
- Strong experience in diary management, complex travel coordination, meeting preparation and executive correspondence.
- Advanced proficiency in Microsoft Office, particularly Outlook, Word and PowerPoint, with strong working knowledge of Excel.
- Excellent written and verbal communication skills.
- Strong business acumen, judgement and ability to prioritise effectively.
- Proven ability to manage multiple competing priorities under pressure while maintaining a high level of accuracy and follow-through.
What Will Set You Apart
- Experience supporting both a CEO and COO or multiple C-suite executives.
- Experience in a large, complex or multinational organisation.
- Exposure to Board and corporate governance processes.
- Strong understanding of executive protocols and stakeholder management.
- Ability to anticipate needs, identify potential issues and take action without requiring constant direction.
What Success Looks Like
- The CEO and COO are well prepared, organised and supported across their priorities.
- Executive meetings, engagements and deliverables are coordinated effectively.
- Actions and commitments are followed through and completed on time.
- Sensitive information is handled with a high degree of discretion.
- Senior stakeholders experience clear, professional and efficient communication.
- The executive offices operate in a well-organised, proactive and coordinated manner.
Closing Date 16 October 2026
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Purpose of the Role
- The EUC Engineer is the frontline of End User Computing service delivery at their assigned Lesaka Group office, providing hands-on deskside and remote support to employees for hardware, software, Microsoft 365 and connectivity issues.
- The role resolves the majority of day-to-day incidents and service requests within agreed SLAs, and escalates issues requiring deeper technical resolution to the Senior EUC Engineer.
- Inherent Requirement: This role requires the manual handling of IT hardware (laptops, monitors, peripherals) as part of device deployment, office moves and desk-side support. Reasonable accommodation will be considered on request.
Key Responsibility Areas (KRAs)
Service Delivery & SLA
- First-Line Resolution: Provide deskside and remote support, resolving hardware, software, Microsoft 365 and connectivity issues within agreed SLA timeframes.
- Ticket Discipline: Log, update and close tickets accurately in the ITSM platform, recording clear issue descriptions, resolution steps and time entries.
- Escalation: Escalate incidents beyond L1/L2 scope to the Senior EUC Engineer with a clear handover note covering steps already taken and relevant diagnostic detail.
Endpoint Management & Compliance
- Device Provisioning: Deploy, configure and collect laptops, desktops and peripherals following the standard provisioning checklist, Intune enrolment process and asset-tagging procedure.
- Compliance Adherence: Operate within group endpoint compliance requirements — do not modify device security settings, bypass Intune policies or install unapproved software.
- Security Triage: Recognise and report endpoint security tool alerts (SentinelOne, Netskope), escalating to the Senior EUC Engineer — who owns the SecOps relationship — rather than acting on these owned platforms directly; defined critical alerts follow the documented escalation runbook.
Asset & Inventory
- Stock Control: Maintain the physical organisation of the IT store, spare equipment and peripheral inventory at the site, flagging low stock levels to the EUC Team Lead.
- Asset Records: Ensure all hardware movements are tagged and recorded accurately to support the site asset register.
Onboarding & Projects
- Onboarding Readiness: Prepare and deliver configured devices on or before a new employee's first day, following the standard readiness checklist.
- Project Support: Support device-refresh cycles, office moves and bulk onboarding events under the direction of the Senior EUC Engineer and EUC Team Lead.
Continuous Improvement
- Knowledge Contribution: Capture resolution steps in the knowledge base and surface recurring issues to the Senior EUC Engineer for root-cause attention — fixing the pattern, not just the ticket.
Skills, Experience, and Qualifications
Educational & Professional Qualifications
- Matric (Grade 12, NQF 4) required; IT Diploma (NQF 5 or above) preferred.
- Learners completing a formal MICT SETA learnership progress into this role on demonstrated competence.
- CompTIA A+ or equivalent hardware/support certification preferred.
- Microsoft 365 Fundamentals (MS-900) advantageous.
- CompTIA N+ and Security+ advantageous, not required.
- ITIL Foundation advantageous, not required.
Technical Experience
- Support Background: 1–3 years in IT support, helpdesk or deskside support preferred; entry-level candidates with relevant qualifications and demonstrated aptitude will be considered.
- Microsoft Proficiency: Practical troubleshooting across Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive); workplace experience required.
- Apple Basics: Awareness of managed macOS; performs first-line triage and escalates Mac issues to the Senior EUC Engineer.
- Endpoint Basics: Basic exposure to any MDM/UEM platform (e.g. Intune) — device enrolment and compliance concepts; platform-specific training is provided on hire.
- Networking Basics: Wi-Fi connectivity, VPN client troubleshooting and printer setup.
- Process Adherence: Ability to follow provisioning checklists and asset-tagging processes accurately; familiarity with ITSM ticketing.
Industry Knowledge
- Regulated Environments: Exposure to financial services, fintech or a regulated environment advantageous.
- Compliance Awareness: Basic awareness of endpoint compliance and data-handling responsibilities (SOX-ITGC, POPIA) as they apply at device level.
Behavioural Competencies
- Customer-First Attitude: Approaches every interaction with patience and a genuine desire to help.
- Reliability: Consistent and punctual — frontline support depends on presence.
- Willingness to Learn: Takes feedback from senior staff constructively and actively develops technical skill.
- Honest Escalation: Honest about the limits of their knowledge; escalates appropriately rather than experimenting on production devices.
- Professional Conduct: Presents professionally and treats employees, peers and site visitors with courtesy and respect at all times.
Key Relationships
Internal
- EUC Team Lead: Direct manager.
- Senior EUC Engineer: Technical guidance, escalation and mentoring.
- Learners & Graduates: Peer relationship; expected to support learners at the site.
- Endpoint Management (within Group EUC): Device compliance queries and asset register updates.
- Site Employees: Primary service recipients.
- HR / People & Culture: New-employee device readiness coordination.
External
- Technology Vendors: Limited — primarily warranty swap-out coordination under EUC Team Lead direction.
Closing Date 19 October 2026
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Job Description
- Lesaka Utilities is looking for a creative, commercially minded, and hands-on Marketing & Design Manager to lead our marketing and design function. This role is responsible for driving the visual identity of the brand, overseeing the delivery of impactful marketing campaigns, managing external suppliers, and leading a talented creative team.
- The successful candidate will play a key role in ensuring all marketing and design outputs are aligned to business objectives, delivered to a high standard, and consistently reflect the Recharger brand.
KEY RESPONSIBILITIES
Graphic design for all marketing initiatives
- Lead and personally deliver graphic design across print, digital, social media, web, packaging, signage and point-of-sale material for Recharger.
- Translate commercial and campaign briefs into clear creative concepts, layouts and finished artwork, and manage the design workflow from brief to sign-off.
- Prepare print-ready and digital-ready files to the correct specifications, and maintain an organised library of artwork and templates.
- Work with the Commercial and Product teams in Lesaka Utilities to plan campaigns, promotions and product launches.
Custodian of the corporate identity
- Own, maintain and update the Recharger brand guidelines, in line with the Lesaka brand standards and CI manual.
- Review and approve all internal and external material using the brand (including partner, agency and supplier output) before release.
- Brief and coach staff, agencies and suppliers on correct logo use, colour, typography, tone and layout.
- Protect brand consistency across all channels, and escalate any misuse or risk to the Managing Director.
Marketing liaisons, supply and procurement of materials
- Manage relationships with printers, signage makers, promotional-item suppliers, agencies and other marketing vendors.
- Obtain quotations, compare suppliers, place and track orders, and check quality and delivery against specification.
- Manage the marketing budget and consumables stock, and keep procurement within Lesaka purchasing and approval processes.
- Coordinate supply of branded materials to field teams, sales channels and partners.
Management and supervision of the Marketing team
- Allocate work, set priorities and deadlines, and review output for quality and brand compliance.
- Set KPIs, conduct performance reviews and run development plans for each team member, together with the People team.
- Recruit, onboard and coach team members, and manage leave, attendance and discipline in line with company policy and labour legislation.
- Report to the Managing Director on team delivery, marketing activity and spend.
MINIMUM REQUIREMENTS
Qualifications
- Bachelor’s degree or national diploma in Graphic Design, Visual Communication, Marketing or a related field (NQF level 6 or higher).
- A recognised marketing qualification is an advantage.
Experience
- At least 5 years’ graphic design experience in a marketing, advertising or corporate environment, with a strong portfolio.
- At least 2 years in a supervisory or management role, leading a creative or marketing team.
- Proven experience managing a corporate identity and enforcing brand guidelines.
- Hands-on experience sourcing and managing print, signage and promotional-material suppliers, including quotations and budgets.
- Experience in fintech, prepaid, retail or utilities marketing is an advantage.
Technical skills
- Expert in Adobe Creative Suite (Photoshop, Illustrator, InDesign); working knowledge of Figma or similar, and basic video or motion editing.
- Sound knowledge of print production, colour management, file preparation and finishing processes.
- Working knowledge of digital and social media design, and of web banner and email formats.
- Proficient in Microsoft Office (Excel and PowerPoint in particular) for budgets, reporting and presentations.
Other
- Valid driver’s licence and own transport, as site and supplier visits may be required.
- Willingness to travel occasionally.
Closing Date 16 October 2026
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Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 20 October 2026
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About the Role
- An exciting opportunity exists for a results-driven Area Sales Manager to join our Community Channel within the Merchant Division in North KwaZulu-Natal.
- The Area Sales Manager will take ownership of sales performance within the designated area, with responsibility for driving growth, expanding the merchant base, developing a high-performing sales team and delivering excellent customer service.
- We are looking for a hands-on sales leader who can translate strategy into action, use performance insights to drive results and create a culture of accountability and continuous improvement.
Key Responsibilities
- Drive achievement of monthly and annual sales targets.
- Lead, coach and manage Sales Executives to achieve individual and team performance objectives.
- Drive new merchant placements, active traders and quality acquisitions.
- Ensure Sales Executives maintain healthy and sustainable sales pipelines.
- Monitor key sales activities, including cold calls, customer visits, applications, placements and trading.
- Conduct regular field audits, one-on-one meetings and coaching sessions.
- Identify and develop new territories, merchant opportunities and business growth opportunities.
- Manage and reduce inactive and non-trading merchants.
- Strengthen existing customer relationships while driving new business acquisition.
- Analyse performance data and take timely corrective action where targets are not being achieved.
- Collaborate with other departments and business units to address operational barriers and improve performance.
- Drive improvements in sales efficiency and customer satisfaction.
- Set clear performance expectations and promote a culture of accountability and high performance.
- Support planning, staffing, budgeting and expense management.
- Refine sales strategies and regional business plans using performance data and market trends.
- Ensure adherence to Lesaka processes and operational requirements.
Minimum Requirements
- 2–3 years' client-facing sales experience.
- Proven experience in sales leadership, team management or business development.
- Demonstrated ability to achieve sales targets and deliver growth in a high-performance environment.
- Experience in formal performance management and progressive discipline.
- Ability to communicate effectively in English and at least one other African language.
- A valid driver's licence is essential.
- Computer literacy, particularly in Windows, Outlook and Excel.
- Experience with CRM and sales analytics tools would be advantageous.
- Experience or knowledge within fintech, banking or FMCG would be advantageous.
Qualifications
- A Bachelor's degree in Business Administration, Sales, Marketing or a related field is preferred but not required.
- Relevant training or certification in Sales Management, Leadership Development or a related discipline would be advantageous.
Key Competencies
The ideal candidate will demonstrate:
- Strong leadership and people-management capabilities.
- A results-driven and performance-focused approach.
- Effective coaching and team-development skills.
- Strong communication and stakeholder-engagement skills.
- Commercial awareness and sound decision-making.
- Strong analytical and problem-solving capabilities.
- Effective planning and organisational skills.
- A proactive, self-motivated approach.
- High levels of accountability, integrity and professionalism.
- Strong attention to detail.
- The ability to build collaborative working relationships.
- Adaptability and a commitment to continuous improvement.
Closing Date 16 October 2026
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Role Purpose
- The Financial Accountant supports accurate, timely financial reporting for the Merchant business. The role is responsible for core month-end activities, reconciliations, statutory and internal control support, and continuous improvement of finance processes and systems.
Key Responsibility Areas
Financial Reporting & Month-End
- Assist with the preparation of month-end management accounts and supporting reports.
- Prepare and process month-end journals.
- Complete monthly and ad hoc balance sheet reconciliations.
- Perform monthly stock reconciliations, investigate variances, and process approved write-offs.
- Review monthly VAT calculations and reconciliations.
- Assist with B-BBEE procurement-spend reconciliations and related information requests.
- Prepare monthly intercompany transaction and balance schedules.
- Maintain the fixed asset register and process monthly depreciation journals.
Budgets, Forecasts & Financial Analysis
- Provide information for budgets and quarterly forecasts and assist with their preparation.
- Perform ad hoc data and cost analysis.
- Provide information required to update the Anaplan reporting and consolidation tool.
Audit, Compliance & Internal Controls
- Support external auditors with statutory audit requests and the preparation of annual financial statements.
- Support internal auditors with annual SOX audits and ad hoc internal-control reviews.
- Promote adherence to cross-functional processes to ensure financial information is accurate and complete.
- Support the Finance and SOX Compliance teams in strengthening internal controls and implementing remediation where weaknesses are identified.
- Maintain finance policies and procedure documentation for internal and external audit purposes.
Systems, Processes & Projects
- Partner with software development teams on new products and the appropriate accounting treatment in line with revenue-recognition policies.
- Assist with the implementation of the Microsoft Dynamics ERP system.
- Contribute to medium- and long-term projects that improve accounting processes and systems.
- Undertake other ad hoc projects as required.
Minimum Requirements
- BCom Accounting degree.
- Completed three years of SAICA articles.
Skills & Attributes
- Strong risk-analysis and internal-control mindset.
- Advanced Microsoft Excel capability, including lookup functions and pivot tables.
- Collaborative approach and the ability to work effectively across departments.
- High attention to detail and a meticulous working style.
- Ability to work under pressure and consistently meet deadlines.
- Strong aptitude for reconciliations, investigation, and problem-solving.
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Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 20 October 2026
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 20 October 2026
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
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Purpose of the Role
- Lesaka Merchant is undertaking a significant programme to strengthen its internal control environment and to remediate identified SOX and internal control deficiencies as and when they are identified.
- The Senior Manager: SOX & Internal Controls will lead the Merchant Division's SOX remediation and ongoing internal controls programme. The role will work with Finance, Operations and Technology to identify the root causes of control failures, design practical control improvements, oversee implementation by accountable business owners and monitor whether remediation is sustainable.
- The role is the principal Merchant interface between the Merchant CFO and executive management, Merchant business units, Group SOX, Group Internal Audit, external audit, process and control owners, and Technology and IT control teams.
- The objective is a control environment that is sustainable, embedded in day-to-day operations, auditable, and able to keep pace with the growth, complexity and pace of change of the Division.
Scope and Mandate
- The role covers the South African operations of the Lesaka Merchant Division.
- Scope extends to common, centralised and divisional controls that also operate over the Division's international operations. This includes shared entity-level controls, common ITGCs and application controls, centralised close, consolidation and reporting controls, shared master data and user access processes, and standardised controls operated on a divisional basis.
- Where common or centralised controls depend on inputs or activities from international operations, the role will coordinate the divisional control framework, assess relevant dependencies, monitor identified gaps and escalate unresolved matters. The relevant business and control owners remain accountable for performing and evidencing the underlying controls.
- Scope extends to businesses acquired into or transferred within the Division. The role will coordinate the initial SOX scoping, control environment assessment, documentation and integration of newly acquired businesses into the Merchant SOX programme.
- The role operates as a first-line function. It provides control design guidance, oversight, challenge and monitoring but does not perform, approve or own business controls and is not a substitute for Group Internal Audit.
- The role holds the mandate to require and challenge the appropriateness of remediation plans, dates and owners from Merchant business and functional leadership, and to escalate where those are not delivered or not met.
SOX Remediation Programme
- Lead the Merchant SOX remediation programme and maintain clear oversight of identified deficiencies, agreed actions, accountable owners and remediation timelines.
- Assess the nature, underlying financial reporting risk and root causes of control deficiencies and support the development of practical, sustainable remediation plans.
- Support management in preparing clear and technically defensible responses to internal audit and SOX findings as well as external audit findings.
- Work with accountable business owners to agree remediation actions and timelines, monitor implementation and escalate overdue or ineffective actions, as required.
- Define proportionate evidence requirements to demonstrate implementation and sustained control performance.
- Establish and oversee risk-based monitoring of control performance, including post-remediation validation, to assess whether controls are operating as intended, identify recurring issues and support sustainable deficiency closure.
- Drive deficiencies through the agreed governance and closure process and escalate significant, overdue or ineffective remediation promptly to the Merchant CFO.
- Evaluate the significance of identified deficiencies, including recurring and related matters, and support classification conclusions in conjunction with Group SOX.
Control Design and Implementation
- Oversee the assessment, design and implementation of controls across significant financial reporting processes, systems and technology-enabled activities.
- Identify gaps in end-to-end processes and advise on the redesign or strengthening of controls that do not adequately address the underlying financial reporting risks.
- Provide control oversight across significant financial reporting areas, including financial close, consolidation and reporting, and relevant technology-enabled processes.
- Ensure that key controls are clearly documented, including ownership, frequency, review criteria, level of precision, exception management and evidence requirements.
- Simplify, standardise and automate controls where this strengthens the environment and improves sustainability across the Merchant Division.
Practical Business Implementation
- A critical element of the role is ensuring that agreed control improvements are translated into practical, implemented and sustainable solutions.
- The Manager will provide design guidance, oversee implementation progress and challenge whether proposed solutions adequately address the underlying financial reporting risks.
- Accountable business and functional management remains responsible for approving, implementing, performing and evidencing process and control changes.
- Facilitate the redesign of reconciliations and advise on appropriate preparation, review, sign-off and exception-management requirements.
- Develop minimum control standards for financial close, journal approval, evidence retention and exception management for implementation by the relevant business owners.
- Restructure access approval, maker and checker, and segregation-of-duties processes and controls.
- Develop standards and templates for management review controls and supporting control documentation and a related control repository for storage of such documents.
- Identify weaknesses in system-generated reporting and define appropriate information-produced-by-the-entity and data-integrity requirements for implementation by the relevant process and system owners.
- Assist teams to resolve control backlogs and coach control owners through correct execution, without assuming ownership or execution of the control.
SOX Framework and Documentation
- Own the quality and maintenance of Merchant SOX documentation, including risk and control matrices, process documentation, control descriptions, control-owner registers and remediation records.
- Ensure that SOX documentation and testing records are complete, current and subject to appropriate governance.
- Ensure documented processes reflect what actually happens in the business rather than what policy says should happen.
- Support the annual risk assessment, scoping and identification of key financial reporting risks, processes, systems and controls, together with certification requirements.
Testing and Assurance Readiness
- Coordinate the annual SOX programme, including risk assessment, walkthroughs, design and implementation assessments, management testing, remediation and year-end testing readiness.
- Perform risk-based management testing and quality reviews to assess whether controls are appropriately designed, implemented and operating effectively.
- Identify and remediate potential control failures early and ensure that management testing is supported by complete, accurate and appropriately reviewed working papers and evidence.
- Coordinate management's remediation validation and facilitate independent testing by Group SOX, Internal Audit and external audit.
- Design controls and perform first line testing as required by the programme, guided by the Group SOX team & supported by Internal Controls Analyst.
- Maintain appropriate objectivity when allocating, performing and reviewing testing, particularly where members of the Merchant SOX team have assisted with control design or remediation.
Specialist and Emerging Control Areas
- Assess and document the financial reporting control implications of outsourced services, third-party processing arrangements and relevant service organizations.
- Design and implementation of appropriate Merchant controls addressing risks arising from third-party services.
- Design and assessment of entity-level controls, fraud risks, management override and other matters affecting the overall control environment.
- Ensure that relevant control implications arising from whistle-blowing, forensic or investigation matters are considered in the control environment.
- Ensure that the control implications of acquisitions, system implementations, migrations, integrations, process changes and new products are identified and addressed on a timely basis.
- Promote appropriate use of data analytics, automation and continuous monitoring within the Merchant SOX programme.
Certification and Financial Reporting Governance
- Support the Merchant CFO's quarterly and annual financial reporting and internal-control certification processes, including the supporting evidence and representations required for Merchant sub-certification.
- Ensure that significant control deficiencies, relevant changes in the control environment, remediation progress and other reportable matters are identified and communicated on a timely basis.
- Support the operation of disclosure controls relevant to the Merchant Division.
- Ensure that matters affecting the Merchant contribution to the Group assessment are communicated to Group SOX and Group Finance in line with the reporting calendar.
Group SOX and Auditor Engagement
- Act as the primary Merchant contact for SOX-related matters with Group SOX, Internal Audit and external audit.
- Coordinate walkthroughs, testing, information requests, remediation discussions and resolution of findings.
- Translate Group SOX and external-audit requirements into clear and practical actions for Merchant management and control owners.
- Agree remediation approaches early, resolve differences in interpretation and challenge findings constructively where appropriate.
- Ensure timely, complete responses and minimise repeat findings and year-end surprises.
Control Owner Capability
- Build SOX and internal-control capability across Merchant through practical training, guidance and coaching.
- Support control owners in understanding their responsibilities for control execution, review, exception management, evidence retention and remediation.
- Embed controls into normal business operations rather than treating SOX as an annual audit exercise.
- Manage, develop and review the performance of the SOX & Internal Controls Analyst.
Governance and Reporting
- Establish an effective governance and reporting cadence for the Merchant SOX programme.
- Provide clear and timely reporting on control deficiencies, remediation progress, management testing results, recurring matters and emerging risks.
- Report to the Merchant CFO and executive leadership and support Group and Audit Committee reporting, as required.
- Escalate significant control failures, delays and emerging financial reporting risks promptly.
Candidate Profile
- A recognised professional accounting, internal audit, risk or information-systems audit qualification is preferred. CA(SA), CPA, ACCA, CIA or CISA qualifications will be advantageous.
- A minimum of eight years of relevant experience in SOX, ICFR, internal controls, external audit, internal audit or financial governance, including experience at senior-management level.
- Strong practical knowledge of SOX 404, the COSO framework, risk-based scoping, control design, management testing, deficiency evaluation and remediation.
- Strong financial accounting and Internal Controls, with sufficient understanding of IT controls, automated controls, system-generated information and technology dependencies to engage specialists and challenge conclusions effectively.
- Experience managing complex remediation programmes and engaging senior management, Group functions and external auditors in a multi-entity or multi-jurisdictional environment.
- Practical experience in a remediation, turnaround or significant control-change environment.
- Experience in Big Four or major advisory, US-listed or dual-listed, fintech, payments, financial services, high-volume transaction or SOX turnaround environments will be advantageous.
- Experience integrating internal controls following acquisitions, system implementations or major business change will be advantageous.
Critical Personal Characteristics
- Commercially pragmatic, with the ability to balance robust financial controls and efficient business operations.
- Technically credible and able to engage confidently with senior management, Group SOX and external auditors.
- Assertive and willing to challenge conclusions or escalate matters where necessary.
- Collaborative, while maintaining clear boundaries between SOX oversight and business control ownership.
- Structured, analytical and focused on sustainable outcomes.
- Resilient and able to operate effectively in a complex remediation and change environment.
Closing Date 13 October 2026
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Purpose of the Role
- The SOX & Internal Controls Analyst will support the documentation, monitoring, management testing and remediation of the Lesaka Merchant SOX and internal controls framework.
- The role works closely with the Senior Manager: SOX & Internal Controls, Finance teams, business process and control owners, Group SOX, Internal Audit and external audit. The Analyst will understand how processes operate, obtain and assess evidence, perform walkthroughs and management testing, identify and escalate exceptions, maintain control documentation and monitor remediation through to closure.
- The role is a development position intended to build Merchant's internal controls capability over time. The Analyst will take increasing responsibility for assigned SOX workstreams while business management retains ownership of the underlying processes and controls.
Scope
- The role supports the South African operations of the Lesaka Merchant Division.
- Scope extends to common, centralised and divisional controls that also operate over the Division's international operations, including shared entity-level controls, common ITGCs and application controls, centralised close, consolidation and reporting controls, and shared master data and user access processes.
- Scope extends to businesses acquired into or transferred within the Division, including support for control documentation and integration into the Merchant SOX programme.
- The role operates as a first-line function. It supports control documentation, monitoring, testing and remediation but does not perform, approve or own business controls.
SOX Documentation
- Prepare and maintain risk and control matrices, process narratives, process flowcharts and control descriptions under the direction of the Senior Manager.
- Maintain control-owner registers, walkthrough and testing documentation, remediation trackers and evidence repositories.
- Perform quality checks to confirm that documentation is accurate, current and reflects actual business processes, and escalate identified gaps.
Walkthroughs
- Support and document process walkthroughs with control owners, including how transactions originate, the systems used, relevant financial reporting risks, key controls and supporting evidence.
- Document control ownership, performance, review and exception-management arrangements, and identify where documented processes differ from actual practice.
- Escalate control gaps, inconsistencies and potential changes in financial reporting risk identified during walkthroughs.
Control Testing
- Perform risk-based management testing of control design, implementation and operating effectiveness under the direction of the Senior Manager.
- Perform assigned testing procedures, including population and sample validation, evidence inspection, re-performance, inquiry, observation and exception identification.
- Assess management review controls, including their level of precision, and evaluate relevant completeness and accuracy controls over information used in control performance.
- Perform testing allocated through the approved testing plan and maintain appropriate objectivity where the Merchant SOX team has assisted with control design or remediation.
- Promptly disclose any involvement in the design or remediation of an assigned control so that testing can be appropriately evaluated or reallocated.
- Prepare clear, accurate and appropriately supported testing workpapers for Senior Manager review and potential use by Group SOX, Internal Audit or external audit.02
Remediation Support
- Maintain the SOX remediation tracker and obtain regular progress updates from accountable business owners.
- Collect and assess implementation evidence and flag actions that are not supported by evidence that the revised process or control has been implemented.
- Identify overdue actions, perform timely follow-ups, escalate delays to the Senior Manager and support risk-based post-remediation monitoring.
- Prepare remediation evidence and preliminary validation results for Senior Manager review and the applicable closure process.
Evidence Management
- Coordinate evidence collection across Merchant and check that evidence is complete, appropriately dated, clearly linked to the relevant control and retained in the designated repository.
- Perform evidence quality checks and escalate deficiencies before submission for further review or testing.
- Identify weak or incomplete evidence early and support control owners in understanding the evidence requirements without preparing or performing the control on their behalf.
Audit Coordination
- Support the coordination and timely resolution of Group SOX, Internal Audit and external audit requests.
- Maintain information-request trackers, including accountable owners, deadlines, submission status, outstanding queries and closure status.
- Coordinate meetings and walkthroughs and follow up on requested information before agreed deadlines.
SOX Reporting
- Maintain complete and accurate data supporting the Merchant SOX dashboard and status reporting.
- Track open and overdue findings, management testing, control failures, remediation progress, outstanding information requests and recurring matters.
- Prepare periodic status reporting and analysis for review by the Senior Manager.
Process Improvement
- Identify potential control gaps, inefficient manual activities, duplicate controls, missing approvals, segregation-of-duties concerns, weak evidence and inconsistent practices.
- Identify opportunities for system-enabled controls, standardisation and more efficient and sustainable control execution.
- Support the analysis and resolution of control problems while ensuring that accountable business owners approve and implement process and control changes.
Control Owner Support
- Support control owners in understanding control requirements, performance frequency, review responsibilities and escalation expectations.
- Provide guidance on evidence retention and exception-documentation requirements.
- Provide approved templates, examples and guidance to support consistent control execution without assuming ownership of the control.
Candidate Profile
- BCom Accounting, BCom Internal Audit, BCom Finance or an equivalent relevant degree.
- Progress toward a relevant professional qualification such as CA(SA), CIA or CISA will be advantageous.
- Approximately two to three years of relevant experience in external audit, internal audit, SOX, risk, internal controls, finance controls or related assurance work.
- Big Four or large audit firm experience is advantageous but not required.
- Exposure to financial services, fintech, payments or high-volume transaction environments is advantageous.
Technical Skills
- Understanding of financial statement assertions, financial reporting risks, risk and control matrices, process walkthroughs, control design, implementation and operating effectiveness.
- Working knowledge of risk-based testing, population and sample validation, reconciliations, management review controls, segregation of duties, ITGC concepts, information used in controls and audit evidence.
- Strong Excel skills are required. Power BI, Visio or process mapping tools, and GRC or SOX platform experience are advantageous.
Personal Characteristics
- Highly organised and disciplined in completing follow-ups and maintaining accurate records.
- Comfortable with detail while able to understand the underlying process and risk.
- Analytically strong, curious and willing to raise appropriate challenge.
- Confident working across Finance, Operations and Technology and able to engage stakeholders professionally.
- Able to distinguish evidence from explanation and focused on supporting practical, sustainable improvement.
Development Path
- The role is intended to build Merchant's future internal controls capability. Potential progression may include Senior Analyst, Specialist or Manager-level opportunities, subject to organisational requirements, performance and demonstrated capability.
- Progression will involve increasing responsibility for assigned SOX workstreams; ownership of business processes and controls remains with accountable management.
Closing Date 13 October 2026
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Role Purpose
- The Junior Data Analyst supports the Finance department by building and maintaining financial models, dashboards, and management reports that translate raw data into clear, decision-ready insights.
- The role focuses on financial modelling, data visualisation, and recurring reporting cycles, working closely with senior analysts and finance business partners to ensure information used for planning, budgeting, and performance monitoring is accurate, timely, and well presented.
- This position offers a strong foundation in financial analysis and reporting, with exposure to forecasting, variance analysis, and stakeholder engagement across the finance function.
Key Responsibilities
Financial Modelling & Analysis
- Build, update, and maintain financial models to support budgeting, forecasting, and scenario analysis.
- Assist with variance analysis, comparing actuals to budget/forecast and investigating key drivers.
- Support ad hoc financial analysis requests from senior management.
- Maintain data integrity and version control across models and supporting workbooks.
Reporting & Data Visualisation
- Design and maintain recurring management reports, dashboards, and scorecards for finance and business stakeholders.
- Build and refine visuals and dashboards using tools such as Power BI and/or Looker Studio to communicate financial performance clearly.
- Automate and streamline recurring reporting processes to improve turnaround time and accuracy.
- Ensure consistency of formatting, definitions, and data sources across reports and dashboards.
Data Analytics & Technology Enablement
- Write and optimise queries using SQL to extract and structure data from finance and operational systems.
- Support analytics and reporting automation using Excel-based tools.
- Work with Google Cloud Console (including BigQuery) to source, query, and consolidate data for reporting.
- Partner with data and technology teams to improve data quality, structure, and accessibility for finance reporting.
Business Partnering & Stakeholder Support
- Prepare clear summaries, commentary, and presentation materials for management and governance forums.
- Respond to stakeholder queries on financial data, reports, and dashboards in a timely and professional manner.
Process & Control Improvement
- Identify opportunities to improve the efficiency, accuracy, and automation of financial reporting processes.
- Document reporting processes, data sources, and model logic to support knowledge continuity and audit readiness.
- Support the implementation of new reporting tools, templates, and process enhancements.
Key Competencies & Skills
Technical & Analytical Skills
- Strong financial modelling and Excel skills, including formulas, pivot tables, and scenario/sensitivity analysis.
- Working knowledge of SQL for data extraction and manipulation.
- Proficiency in data visualisation tools such as Power BI and/or Looker Studio.
- Exposure to Python for data analysis and reporting automation is advantageous.
- Working knowledge of Google Cloud Console (including BigQuery) for accessing and querying finance data.
- Good understanding of financial statements, budgeting, and forecasting concepts.
Behavioural & Professional Skills
- Strong attention to detail and commitment to data accuracy.
- Ability to translate financial data into clear, actionable visuals and insights.
- Good communication and stakeholder engagement skills.
- Eagerness to learn, take ownership, and work both independently and as part of a team.
- Able to manage multiple reporting deadlines in a fast-paced environment.
Qualifications & Experience
Minimum Requirements
- Bachelor's degree in Finance, Accounting, Economics, Business Analytics, Data Science, or a related field.
- 0–2 years' experience in a finance, reporting, or business analysis role (graduate/junior level).
- Solid Excel skills and a basic working knowledge of SQL.
Advantageous
- Exposure to Power BI, Looker Studio, or similar business intelligence tools.
- Internship or vacation work experience within a finance, banking, or fintech environment.
- Basic exposure to Python or other scripting languages for data analysis.
Closing Date 15 October 2026
Method of Application
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