Saint-Gobain designs, manufactures and distributes materials and solutions which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while ad...
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Facilitate contractor care training across TMC to enable them to understand the products and its applicability, keep record of the outcomes of demo & training sessions and provide the necessary reports.
Identifying and understanding the customer concerns or problems during the practical training, and feedback to R&D; Marketing and Sales. Brainstorm solutions to address the customers concerns.
Responsible for evaluating customer complaints on product failures and provide a report on findings and propose improved solutions.
Provide support to the R&D, Product team during product development by testing and providing input of the customers experience with the product to ensure that what we produce is relevant to the market.
Assess and understand other benchmark products in the market and how they perform and communicate with R&D; Product; Project and sales team to ensure that we are relevant and competitive in the market.
Represent the company to its customer groups with a high degree of professionalism and technical competence, maintaining an up to date knowledge of products and systems ensuring that all administration procedures are completed promptly, accurately and to a high standard.
Comply with customers’ site rules and practices and each demonstration, to ensure demonstrations are carried out safely for all.
Is this job for you ?
The ideal candidate must have Matric with any construction related qualification would be beneficial.
Any building science or construction qualification will be advantageous.
They should have 3 years’ experience within the flooring industry and 2 years in construction sites and training.
Waterproofing experience would be advantageous. The role requires someone with a valid driver’s license - who is a team player, with good analytic and presentation skills.
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