Buildings Desktop Assessor (Centurion) at OUTsurance

Job Description

Purpose:

The company requires an individual that can fit the role of a buildings desktop assessor to form part of our unique team.

Core to the role is contributing to:

•  Validation of claims compared to the various insurance policies
• Quantification and cost management in determining the scope of work compared to agreed rates on buildings related claims

The types of claims dealt with include any building related claims such as burst geysers & pipes with resultant damage, storm damage to properties, flooring, interior cosmetic repairs to properties, electrical work etc. The role requires an individual with strong technical knowledge of the buildings industry and the associated cost and workmanship variables.

Attributes:

The ideal candidate should demonstrate the following:

• A way of work that anticipates the requirements of various stakeholders when engaging through all mediums of communication
• A passion for consensus-based decision making
• The ability to deliver in a high-pressure, innovative environment
• Curiosity and comfort with numbers and large data sets
• A level of influence that creates buy-in and win-win outcomes with stakeholders
• Excellent negotiation skills
• The ability to engage at strategic, tactical and operational levels of the business
• Excellent verbal and written interpersonal skills
• Ownership of personal development

Responsibilities

• Validation of claims according to the various insurance policies in place;
• Liaising with clients and service providers
• Finalise all reports and administration
• Making decisions, handle all administration and telephonic queries arising around that
• Quantification by either drafting a scope of work and finalizing the cost of the claim according to agreed rates or comparing quotations and reports received from service providers and clients compared to the scope of work and agreed rates
• Managing the cost from the start of the claim until the claim is finalized within the set parameters and agreed scope of work;
• Handling and resolving complaints and queries from clients, internal stakeholders as well as external stakeholders such as builders, engineers etc.
• Conduct all the above to the required performance and quality standards that are in place

Skills and Competencies

• Strong administrative capability
• Good report writing skills
• Excellent interpersonal and communication skills (verbal and written)
• Technical buildings and construction experience
• Computer literacy is essential with MS Excel and MS Word being core competencies
• Self-disciplined and self-motivated
• Should be able to work independently in an unstructured environment
• Judgment and problem-solving skills
• Negotiation skills
• Stress tolerance
• Tenacity and resilience
• Customer service oriented
• Deadline and results oriented
• Attention to detail
• Adaptability

Qualifications

Essential 

• Matric
• A valid driver’s licence
• Building claims experience

Advantageous

• A tertiary qualification or significant progress towards obtaining any construction or built environment related qualification would be highly beneficial
• FAIS Accreditation or a FAIS recognized qualification will be highly beneficial

Additional information:

• An ideal candidate will be able to align their personal work values to the OUTsurance values of awesome service, dynamic, honest, human, passionate and recognition
• Enthusiasm in dealing with people in a stressful, deadline orientated environment is essential
• Successful candidate must be based in Gauteng