Business Analyst at Blue Label Telecoms

JOB PURPOSE

Understanding the business requirements, and through a structured process, modeling, validating and translating it into business requirement specifications that are translated into detailed functional specifications that undergo business stakeholder review.

RESPONSIBILITIES

Management

• Gather business requirements and translate them into functional requirements for improvement and enhancement
• Meet with users to gather requirements for project definition
• Manage multiple initiatives simultaneously
• Elicit requirements using interviews, data analysis, business process descriptions, use cases, scenarios, business analysis, and workflow analysis
• Become a subject matter expert on our data, processes, and business methodologies
• Collect multiple streams of data and decompose them into concise specifications
• Develop requirements according to documentation standards
• Analyse existing procedures and evaluate requested requirements to identify system changes and improvements

Business Analysis Activities

• Decompose high‐level business requirements into an appropriate level of business rules and detailed user, functional, and non‐functional requirements using alternative views such as flows, diagrams, models, and use cases when applicable
• Perform business impact analysis with line managers on any change that is imposed on the current environment
• Measure and baseline all current main value chains' performance and comparison of the To–Be process performance
• Provide and identify opportunities for optimisation
• Carry out feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases
• Delivery and engagement within the project pipeline
• Improve processes within the organisation to increase the level and quality of service provided to internal and external customers
• Deliver a solution that helps the organisation operate efficiently, minimizing operational costs and maximizing profitability

Business Process Mapping

• Maintain an agreed set of artifacts and lead business process mapping and efficiency work, including methodology and approach, workshop facilitation, and maintenance of appropriate business process and enterprise-wide requirements, to support the wider change agenda

Change Management

• Collaborate with technical experts and business units to determine the best possible reporting mechanisms
• Be a liaison between Product Development, Technology, and internal business units including Customer, Go To Market, Sales, Operations, Fraud, Risk and Compliance
• Collaborate with technical staff to determine system specifications and requirements
• Counsel and advise users on system capabilities and processes
• Manage and coordinate all change activities within project

Self Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Requirements:

BEHAVIOURAL COMPETENCIES

• Manages Complexity
• Optimizes Work Processes
• Ensures Accountability
• Action Oriented
• Business Insight
• Collaborates
• Balances Stakeholders
• Drives Engagement
• Customer Focus

EDUCATION

• Matric
• Post graduate qualification preferably with major in Business Analysis or Commerce or Project Management

EXPERIENCE

• Minimum 6-8 years of progressive experience within a financial institution
• Experience within Mobile network, value-added reseller, payments or finance environment
• A specific focus on Process Engineering capability will be relevant for this role