We are specialists in prepaid products and the electronic distribution of virtual merchandise. We combine technical innovation with entrepreneurial flair to bring products and services associated with the developed world directly to the doorsteps of people who may be geographically and economically isolated from the mainstream. By so doing, we create jobs...
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JOB PURPOSE
Reporting to the Inbound Call Centre Manager, the successful candidate will be responsible to render efficient customer service to our existing clients by providing accurate information in a professional manner.
RESPONSIBILITIES
Product/Service Information
- To answer calls in a prompt and efficient manner
- Log and resolve queries on Insight
- Provide accurate information to Dealers / Clients
- Provide administrative support to walk-in clients
- Provide accurate feedback to the business on queries and requirements
- Provide and update claimant information accurately on database
- Liaise with service providers to ensure appropriate quality and cost effective care
Product Knowledge
- To do research and gather information using available resources
- Provide customers with product and service information
- Customer Service Mandatory
- To offer excellent customer service to all internal and external customers
- To display a customer orientation
- To embody the “customer is king” philosophy
Collaboration Mandatory
- The ability to work in conjunction with other internal and external parties towards the achievement of a common goal
Requirements:
BEHAVIOURAL COMPETENCIES
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Being Resilient
- Interpersonal Savvy
- Action Orientated
- Situational Adaptability
- Optimizes Work Processes
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Excellent organizational, problem solving and analytical skills
- Telephone Etiquette
- Customer service orientated
- Team player
- Honest, empathic and accountable
EDUCATION
EXPERIENCE
- Knowledge of Microsoft Office Suite
- Minimum of 12 months experience in a Customer Service environment
- Call Centre / Help Desk qualification will be an added advantage
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JOB PURPOSE
We are seeking a highly organized and detail-oriented Assistant Inventory Manager to join our team. In this role, you will play a crucial part in managing our inventory of token-of-value products, ensuring that our supply chain operates smoothly and efficiently. The Inventory Replenishment Analyst will work closely with the Inventory Manager to optimize stock levels, reduce costs, and improve overall inventory management processes.
RESPONSIBILITIES
Inventory Control
- Assist in maintaining accurate inventory records, including regular cycle counts, reconciliations, and adjustments to ensure inventory accuracy
Stock Replenishment
- Monitor stock levels and collaborate with the Inventory Manager to determine optimal reorder points, replenish stock, and prevent stockouts or overstock situations
Supplier Communication
- Work closely with suppliers to ensure timely deliveries, resolve discrepancies, and negotiate favorable terms to optimize inventory costs
Data Analysis
- Analyze inventory data and trends to identify opportunities for process improvements, cost reduction, and demand forecasting accuracy
Quality Control
- Collaborate with Quality Assurance teams to ensure that products meet quality
Reporting
- Prepare regular inventory reports for management, highlighting key performance indicators, stock levels, and any potential issues or opportunities
Process Improvement
- Continuously seek ways to enhance inventory management processes, streamline workflows, and reduce operational costs while maintaining product quality
Team Collaboration
- Work closely with cross-functional teams such as Sales, Finance, and Product to ensure seamless inventory operations and support business growth
- Retail Planning, forecasting supply and demand
Requirements:
SKILLS
- Strong analytical skills with the ability to interpret data and make informed decisions
- Proficiency in inventory management software and Microsoft Excel
- Excellent communication and negotiation skills
- Detail-oriented with a focus on accuracy
- Ability to work in a fast-paced and dynamic environment
- Strong problem-solving and critical-thinking abilities
EDUCATION
- Matric
- Diploma in a Supply Chain & Logistics or related field
EXPERIENCE
- Three (3) years retail supply chain experience
- Proven experience in inventory management or related roles
- Knowledge of supply chain principles is a plus
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Job Purpose
A specialist in the field of Software Development and Implementation. Knows how to apply theory and put it into practice with an in-depth understanding of a specific area. Independently performs the full range of responsibilities within the role.
RESPONSIBILITIES
Project Management
- Manage a portfolio of projects while reporting to senior colleagues
- Design and Conceptualization
- Produce multiple concepts and prototypes to design digital products/services
- Product/Service Development
- Deliver defined features, functionality, or outcomes from a designated part of the development/engineering program, selecting the best available approach within established systems
- Technical Developments Recommendation
- Discuss and recommend technical developments to improve quality of the website/portal/applications software and supporting infrastructure to better meet users’ needs
- Application Software Development
- Develop existing applications and contribute to development of new applications by analyzing and identifying areas for modification and improvement
- Develop new routine applications to meet customer requirements
- Application Software Roadmap
- Contribute to and maintain road map to facilitate application software development and ensure the development work is prioritized in line with business requirements
- Testing IT Performance
- Perform website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues
- Customer Needs/Experience Research
- Support customer and market research by performing customer and market research and analysis techniques
- Digital Visionand Strategy
- Support strategy formulation for digital by exploring how information technology can be used to help the organization become more responsive to customer needs and changing business requirements
- Data-driven Product and Service Improvement
- Support data-driven analysis to identify opportunities for product/service improvement
- New WebsitesDesign and Delivery
- Design, schedule, build, and deliver new and enhanced basic portals/websites to achieve the agreed plan in terms of quality, cost, and timing and create an engaging website
- Cloud Infrastructure Design and Architecture
- Lead the design and architecture of cloud solutions for clients based on their specific requirements
- Assess client needs and recommend appropriate cloud services and configurations on private/ public and hyperscale clouds
- Create detailed technical documentation and diagrams outlining proposed solutions
- Pre-sales Support
- Collaborate with the sales team to understand client objectives and challenges
- Develop and present compelling technical proposals to clients, demonstrating the value of proposed solutions
- Participate in client meetings and discussions to answer technical inquiries and address concerns
- Solution Development
- Work closely with the technical teams to translate client requirements into actionable technical solutions
- Identify and recommend best practices for cloud infrastructure design and optimization
- Stay up-to-date with the latest cloud technologies and trends to provide innovative solutions
- Technical Write-ups
- Produce high-quality technical write-ups and solution architecture documents that clearly outline proposed technical solutions
- Articulate the benefits and advantages of the proposed solutions in a way that resonates with clients
- Client Relationship Management
- Build and maintain strong relationships with clients by providing technical expertise and exceptional service
- Collaborate with clients to refine and customize solutions based on their evolving needs
Requirements:
BEHAVIOURAL COMPETENCIES
- Ensures Accountability
- Manages Complexity
- Collaborates
- Cultivates Innovation
- Decision Quality
- Optimizes Work Processes
- Tech Savvy
SKILLS
- Action Planning
- Data Collection and Analysis
- Assessment
- Planning and Organizing
- Application Development
- Project Management
- Computer Skills
- Product Development
- Web Development
- Customer and Market Analysis
- IT Data Management
- IT Testing
EDUCATION
- Matric
- Diploma in Computer Science or equivalent and VMWare Certifications
EXPERIENCE
- Minimum of 5 years of experience in a Managed Service or Cloud Service Provider role
- Proven expertise in designing and architecting cloud solutions on Azure, GCP, AWS and VMWare cloud solutions
- Strong understanding of cloud services, virtualization, networking, and security
- Excellent communication and presentation skills
- Ability to work effectively in a collaborative team environment
- Certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, Google Professional Cloud Architect) are a plus
- Understanding of virtualization, hybrid computing environments, storage technology and cloud native technologies
- Understanding of cloud networking and security
- Advising on and the writing of automation playbooks using tools such as Morpheus and Hostbill
- Translating client’s workload requirements into specific systems, applications and/or process designs
- Must understand the requirements and put up quality proposals for Data Centre Transformation and Managed Services
- Ability to conclusively present and defend technical solutions through strong presentation skills and executive client management
- Ability to communicate effectively at CIO and Chief Architect level
- Ability to handle multiple complex proposals, with tight deadlines concurrently
- Demonstrate ability to write and present effective materials, including presentations, status reporting, technical diagrams, and flowcharts
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Job Purpose
Partners with the CEO and business unit leaders in the development and rollout of the company's vision and strategy, leads diverse activities, and oversees improving and safeguarding financial results.
RESPONSIBILITIES
Strategy Formation & Implementation
- Spearheading strategies to steer the company’s future in a positive direction
- Collaborate with the CEO in setting and driving organizational vision, operational strategy, and resource management
- Translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning
- Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met
- Driving the company’s operating capabilities to surpass customer satisfaction and retention, and company goals
- Controlling company costs and introducing tactical initiatives to address theft and other losses
- Ensure the provision of financial, material, technological and human resources to support operational strategies aligned to Group
- Build the Blue Label Brand
- Development of product and services that will differentiate us from our competitors
Business Planning
- Lead the development of annual and longer-term business plans for a significant function or small local business, ensuring alignment with strategy
- Quantify business outcomes (i.e. revenues or other key performance indicators) and resource budgets (financial and headcount)
- Ensure integration of key activities or projects across the organization
Drive Business Performance
- Manage and report on business performance
- Hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value
- Be accountable for the aggregate plan and delivery of operations, properties and maintenance and the general operating model
- Ensure that business change projects are delivered in line with directions from Executive Management level
- Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximize value for money
- Re-balance resources between different areas
- Contribute to the development of business unit strategy by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.
Operations Management
- Develop, monitor and review operational expenditure budgets to support growth strategies
- Ensure the implementation and provision of sound financial, Business Intelligence and insights and Customer Relationship management
- Ensure the provision of financial and material resources to support operational strategies
- Ensure adequate vendor, service provider and other agreed stakeholder management across all channels
- Develop and implement sales objectives, strategies and budgets
- Ensure the achievement of revenue and retention targets
- Ensure the implementation of Marketing and Public Relations strategies
Strategic cost management
- Business optimisation including quality, and not at expense of effectiveness
- Drive continuous OPEX improvement and ensure optimal allocation
- Assist the Chief Executive Officer in overseeing the company’s achievement and maintenance of a satisfactory competitive position within its industry
Budgeting
- Take overall responsibility for setting and approving budgets that achieve organizational strategy
Corporate Representation
- Represent the organization in external relations with investors, clients, the public and others
- Will focus on a significant function or equivalent area of the business
Corporate Governance and Risk Management
- Formulate policies and procedures in line with relevant legislation and ensure implementation thereof
- Identify potential and current risks
- Develop and implement policies to mitigate potential risk
- Report identified risks to relevant stakeholders and action plans thereof
Leadership and Direction
- Through effective inspirational leadership, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all stakeholders
- Role model behaviour and motivate team members in line with the core values
- Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management.
- Provide support and guidance on career path planning, on-the-job training, coaching and mentoring to direct reports
- Develop, promote and direct the implementation of equal opportunities policies in all aspects of the company’s work
- Communicate and maintain trust relationships with shareholders, business partners and authorities
- Leads change to creates a self-refreshing and learning organisation
- Continuous improvement of business processes
Requirements:
Behavioural Competencies
- Sees ahead to future possibilities and translates them into breakthrough strategies
- Anticipates and balances the needs of multiple stakeholders
- Gains the confidence and trust of others through honesty, integrity, and authenticity
- Builds partnerships and works collaboratively with others to meet shared objectives
- Plans and prioritizes work to meet commitments aligned with organizational goals
- Holds self and others accountable to meet commitments
- Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
- Rebounds from setbacks and adversity when facing difficult situations
- Interprets and applies key financial indicators to make better business decisions
- Adapts approach and demeanor in real time to match the shifting demands of different situations
- Handles conflict situations effectively, with a minimum of noise
- Paints a compelling picture of the vision and strategy that motivates others to action
- Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals
- Have fun and find purpose
- Strives for customer centricity
- Innovates boldly
- Be both agile and entrepreneurial
- Be an agent of change
Education
Experience
- Minimum 15 years of business management experience across a range of disciplines
- Experienced in strategic management and leadership across company functions directing substantial resources over long time frames (More than 15 years)
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JOB PURPOSE
Understanding the business requirements, and through a structured process, modeling, validating and translating it into business requirement specifications that are translated into detailed functional specifications that undergo business stakeholder review.
RESPONSIBILITIES
Management
- Gather business requirements and translate them into functional requirements for improvement and enhancement
- Meet with users to gather requirements for project definition
- Manage multiple initiatives simultaneously
- Elicit requirements using interviews, data analysis, business process descriptions, use cases, scenarios, business analysis, and workflow analysis
- Become a subject matter expert on our data, processes, and business methodologies
- Collect multiple streams of data and decompose them into concise specifications
- Develop requirements according to documentation standards
- Analyse existing procedures and evaluate requested requirements to identify system changes and improvements
Business Analysis Activities
- Decompose high‐level business requirements into an appropriate level of business rules and detailed user, functional, and non‐functional requirements using alternative views such as flows, diagrams, models, and use cases when applicable
- Perform business impact analysis with line managers on any change that is imposed on the current environment
- Measure and baseline all current main value chains' performance and comparison of the To–Be process performance
- Provide and identify opportunities for optimisation
- Carry out feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases
- Delivery and engagement within the project pipeline
- Improve processes within the organisation to increase the level and quality of service provided to internal and external customers
- Deliver a solution that helps the organisation operate efficiently, minimizing operational costs and maximizing profitability
Business Process Mapping
- Maintain an agreed set of artifacts and lead business process mapping and efficiency work, including methodology and approach, workshop facilitation, and maintenance of appropriate business process and enterprise-wide requirements, to support the wider change agenda
Change Management
- Collaborate with technical experts and business units to determine the best possible reporting mechanisms
- Be a liaison between Product Development, Technology, and internal business units including Customer, Go To Market, Sales, Operations, Fraud, Risk and Compliance
- Collaborate with technical staff to determine system specifications and requirements
- Counsel and advise users on system capabilities and processes
- Manage and coordinate all change activities within project
Self Management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
Requirements:
BEHAVIOURAL COMPETENCIES
- Manages Complexity
- Optimizes Work Processes
- Ensures Accountability
- Action Oriented
- Business Insight
- Collaborates
- Balances Stakeholders
- Drives Engagement
- Customer Focus
EDUCATION
- Matric
- Post graduate qualification preferably with major in Business Analysis or Commerce or Project Management
EXPERIENCE
- Minimum 6-8 years of progressive experience within a financial institution
- Experience within Mobile network, value-added reseller, payments or finance environment
- A specific focus on Process Engineering capability will be relevant for this role
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JOB PURPOSE
The purpose of this position is driving revenue growth, in line with the overall business acquisition strategy, to seek out profitable new customers for the Company, client retention, administration sales and customer relationship management. Responsible for output and performance targets of the Admin and Sales Department.
RESPONSIBILITIES
Stock management
- Updating stock reports to monitor stock levels for all simcards and handsets in the BLC Warehouse
- Transferring stock between warehouses to ensure orders are fulfilled
- Placing orders with suppliers and ensuring these are processed
- Monitoring deal progress and take up to determine stock requirements
Operations Management
- Dealing with any and all customer queries the administrators are unable to resolve (relating to billing, cancellation, repairs, airtime, simcards, disputes, debt review applications)
- Keeping an open conversation with suppliers on stock requirements and availability
- Managing any disputes received from Intecon or Mercantile Bank for AEDO, NAEDO & DebiCheck transactions for BLC (BR_7035, BR_7177, BR_8382, BR_8548, BR_8473, BR_8474, BR_8475)
- Dealing with bureau disputes and complaints
- Dealing with any and all customer escalations received from group (relating to billing, cancellation, repairs, airtime, simcards, disputes, debt review applications)
- Dealing with all CGSO, Complaints Board, Scorpion Legal, POPIA complaints for BLC
Cancellations & Repairs
- Tracking the debit orders arranged for cancellation fees where due
- Monitoring the collections booked by my administrators relating to cancellation of contracts & device repairs
- Approving cancellation types and fees per client
- Tracking refunds processed for Call Centre clients (BLC iSmart, BLC BWM, BLC
- APS)
- Aligning the Skynet invoicing with the confirmed collections processed
- Monitoring swap stock processed & OBF returns received at the repairs centre, ensuring this is returned to the supplier and credit is provided where applicable
- Monitoring swap stock levels at Robtronics to ensure we are able to process in warranty repairs
Building Capability
- Managing and updating processes for customer service and providing training where necessary to ensure our administrators are able to perform their duties
- Determining system requirements needed for all administrators and ensuring they have the tools necessary to perform their duties
Miscellaneous
- Daily/Weekly meetings with BLC dealers, internal & external parties and suppliers regarding new business, stock updates and/or campaign updates
- Ensuring hot leads supplied to BLC are provided to the correct Call Centre for
- dialing
- Assisting where necessary on staff incentive programmes
- Assisting where necessary on marketing ideas, presentation creation or amendments
- Assisting where necessary on MVNO, Wholesale or VAS dealer queries
Leadership and Direction
- Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader , vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals
Performance Management
- Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives
Budgeting and Costing
- Deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas of the organization
Building Capacity
- Work within existing development framework to build own capabilities and those of direct reports
- Provide specialized training or coaching to others throughout the organization in area of expertise
Improvement / Innovation
- Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager
Health, Safety and Environment
- Follow the organization's HS&E policies, procedures and mandatory instructions, to identify and mitigate environmental risks and risks to the wellbeing of oneself and others in the workplace. Identify patterns of risky behavior within the team and take appropriate action to resolve these, escalating serious issues as appropriate
Requirements:
BEHAVIOURAL COMPETENCIES
- Ensures Accountability
- Plans and Aligns
- Drives Results
- Manages Complexity
- Communicates Effectively
- Drives Engagement
- Optimizes Work Processes
- Builds Effective Teams
EDUCATION
- Matric
- Relevant degree in Operations Management
EXPERIENCE
- 5-8 years experience in a similar role
- 3-4 years managerial experience
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JOB PURPOSE
Responsible for the programming and development of Blue Label Group’s applications and supporting software. Provides advisory support through refining designs, practices, tools and processes to ensure the delivery of quality products to internal and external customers.
RESPONSIBILITIES
Development Lifecycle
- Development of secure, concurrent, event-driven highly scalable transaction processing applications
- Conduct development using .net as the primary development language
- Conduct database development
- Promote and enhance team efficiencies through the use of established tools, supporting applications and prototypes
- Automate tasks through the use of appropriate tools and scripting
- Perform development in accordance with specifications and Blue Label Group development standards
- Develop unit tests to ensure that requirements are met, and code coverage is adequate
- Create, document and implement component test scripts and test strategies
- Maintain technical documentation using defined technical documentation templates and prescribed policies and procedures
- Ensure that the requisite technical supporting documentation, in line with the established Blue Label Group development standards and internal policies is created and adhered to
- Collaborate with internal teams and vendors to identify, troubleshoot, investigate and resolve issues and improve product features, documenting any changes and resolutions as may be required
- Perform maintenance programming and address technical debt
- Participate in a peer review process where all work delivered must be validated according to the documented requirements and in line with the Blue Label Group development standards
Ensure software is developed according to the Blue Label Group development standards and underlying technologies
- Review and refine high-level business requirements and transform these requirements into Functional Specifications
- Breakdown, prioritize and execute tasks to achieve product deliverables per sprint
- Provide estimates for initial high-level requirements and more detailed estimates for upcoming tasks for input into Sprint planning
- Recommend changes to improve established application processes and procedures
Work Collaboratively
- Build a culture of respect and understanding across the organisation
- Recognise outcomes which resulted from an effective collaboration between teams
- Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
- Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions
Team Support
- Role model behaviour and motivate team members in line with the core values
- Provide support and guidance on career path planning, on-the-job training, coaching and mentoring to associate software developers and other team members
Self-Management
- Set an example through personal quality and productivity standards and ways of working with others
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs
Requirements:
BEHAVIOURAL COMPETENCIES
- Ensures Accountability
- Manages Complexity
- Tech Savvy
- Plans and Aligns
- Persuades
- Decision Quality
- Customer Focus
- Instills Trust
- Cultivates Innovation
- Collaborates
- Situational Adaptability
EDUCATION
- Matric
- Bachelor of Science majoring in Computer Science or equivalent prior learning
EXPERIENCE
- Minimum of 8 years’ progressive experience as a .Net Developer
- Expert-level Coding Skills
- Functional Testing experience, including ability to create, maintain and execute both manual and automated tests
- Proficiency in C#, ASP.NET Core, .Net Framework, ASP.NET MVC, Web API, Blazor and MS SQL with a good knowledge of their ecosystems
- Proficient understanding of code versioning tools
- Skill for writing reusable libraries
Method of Application
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