Chief Operations Officer: CEC at Blue Label Telecoms

Job Purpose

Partners with the CEO and business unit leaders in the development and rollout of the company's vision and strategy, leads diverse activities, and oversees improving and safeguarding financial results.

RESPONSIBILITIES

Strategy Formation & Implementation

• Spearheading strategies to steer the company’s future in a positive direction
• Collaborate with the CEO in setting and driving organizational vision, operational strategy, and resource management
• Translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning
• Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met
• Driving the company’s operating capabilities to surpass customer satisfaction and retention, and company goals
• Controlling company costs and introducing tactical initiatives to address theft and other losses
• Ensure the provision of financial, material, technological and human resources to support operational strategies aligned to Group
• Build the Blue Label Brand
• Development of product and services that will differentiate us from our competitors

Business Planning

• Lead the development of annual and longer-term business plans for a significant function or small local business, ensuring alignment with strategy
• Quantify business outcomes (i.e. revenues or other key performance indicators) and resource budgets (financial and headcount)
• Ensure integration of key activities or projects across the organization

Drive Business Performance

• Manage and report on business performance
• Hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value
• Be accountable for the aggregate plan and delivery of operations, properties and maintenance and the general operating model
• Ensure that business change projects are delivered in line with directions from Executive Management level
• Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximize value for money
• Re-balance resources between different areas
• Contribute to the development of business unit strategy by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.

Operations Management

• Develop, monitor and review operational expenditure budgets to support growth strategies
• Ensure the implementation and provision of sound financial, Business Intelligence and insights and Customer Relationship management
• Ensure the provision of financial and material resources to support operational strategies

• Ensure adequate vendor, service provider and other agreed stakeholder management across all channels
• Develop and implement sales objectives, strategies and budgets
• Ensure the achievement of revenue and retention targets
• Ensure the implementation of Marketing and Public Relations strategies

Strategic cost management

• Business optimisation including quality, and not at expense of effectiveness
• Drive continuous OPEX improvement and ensure optimal allocation
• Assist the Chief Executive Officer in overseeing the company’s achievement and maintenance of a satisfactory competitive position within its industry

Budgeting

• Take overall responsibility for setting and approving budgets that achieve organizational strategy

Corporate Representation

• Represent the organization in external relations with investors, clients, the public and others
• Will focus on a significant function or equivalent area of the business

Corporate Governance and Risk Management

• Formulate policies and procedures in line with relevant legislation and ensure implementation thereof
• Identify potential and current risks
• Develop and implement policies to mitigate potential risk
• Report identified risks to relevant stakeholders and action plans thereof

Leadership and Direction

• Through effective inspirational leadership, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all stakeholders
• Role model behaviour and motivate team members in line with the core values
• Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management.
• Provide support and guidance on career path planning, on-the-job training, coaching and mentoring to direct reports
• Develop, promote and direct the implementation of equal opportunities policies in all aspects of the company’s work
• Communicate and maintain trust relationships with shareholders, business partners and authorities
• Leads change to creates a self-refreshing and learning organisation
• Continuous improvement of business processes

Requirements:

Behavioural Competencies

• Sees ahead to future possibilities and translates them into breakthrough strategies
• Anticipates and balances the needs of multiple stakeholders
• Gains the confidence and trust of others through honesty, integrity, and authenticity
• Builds partnerships and works collaboratively with others to meet shared objectives
• Plans and prioritizes work to meet commitments aligned with organizational goals
• Holds self and others accountable to meet commitments
• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
• Rebounds from setbacks and adversity when facing difficult situations
• Interprets and applies key financial indicators to make better business decisions
• Adapts approach and demeanor in real time to match the shifting demands of different situations
• Handles conflict situations effectively, with a minimum of noise
• Paints a compelling picture of the vision and strategy that motivates others to action
• Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Have fun and find purpose
• Strives for customer centricity
• Innovates boldly
• Be both agile and entrepreneurial
• Be an agent of change

Education

• Masters Degree

Experience

• Minimum 15 years of business management experience across a range of disciplines
• Experienced in strategic management and leadership across company functions directing substantial resources over long time frames (More than 15 years)