Call Centre Agents x20: BLC at Blue Label Telecoms

JOB PURPOSE

Reporting to the Inbound Call Centre Manager, the successful candidate will be responsible to render efficient customer service to our existing clients by providing accurate information in a professional manner.

RESPONSIBILITIES

Product/Service Information

• To answer calls in a prompt and efficient manner
• Log and resolve queries on Insight
• Provide accurate information to Dealers / Clients
• Provide administrative support to walk-in clients
• Provide accurate feedback to the business on queries and requirements
• Provide and update claimant information accurately on database
• Liaise with service providers to ensure appropriate quality and cost effective care

Product Knowledge

• To do research and gather information using available resources
• Provide customers with product and service information
• Customer Service Mandatory
• To offer excellent customer service to all internal and external customers
• To display a customer orientation
• To embody the “customer is king” philosophy

Collaboration Mandatory

• The ability to work in conjunction with other internal and external parties towards the achievement of a common goal

Requirements:

BEHAVIOURAL COMPETENCIES

• Communicates Effectively
• Customer Focus
• Ensures Accountability
• Being Resilient
• Interpersonal Savvy
• Action Orientated
• Situational Adaptability
• Optimizes Work Processes
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational, problem solving and analytical skills
• Telephone Etiquette
• Customer service orientated
• Team player
• Honest, empathic and accountable

EDUCATION

• Matric

EXPERIENCE

• Knowledge of Microsoft Office Suite
• Minimum of 12 months experience in a Customer Service environment
• Call Centre / Help Desk qualification will be an added advantage