Exciting Vacancies at 99C

THIS ACCOUNT MANAGER ROLE ENTAILS BUT IS NOT LIMITED TO:

• Developing & maintaining strong relationships with stakeholders & clients
• Practicing excellent work quality & professional conduct
• Managing a portfolio of numerous campaigns from concept through to final roll-out
• Compiling detailed/informative briefs for creative and strategic departments
• Ability to unpack briefs, and understand what is required from the client
• Scheduling & arranging client meetings with all relevant parties
• Creative reviews of all work which comes out of Studio
• Strategic approach to briefs and work within the Sixty60 portfolio
• Overseeing the management of related logistics for client projects
• Fully immersing yourself within the Sixty60 portfolio and team
• Ensure that you and the team are well prepared for client meetings
• Liaise with appropriate colleagues & departments to ensure a job is actioned
• Supporting point of contact for clients in the absence of other team members
• Compiling accurate, detailed status reports for internal & external status meetings
• Serving as traffic management within the Studio to ensure consistent delivery of jobs
• Following existing Studio processes and creating new processes where needed
• Accountability for all Sixty60 communication and deliverables
• Assisting the other Key Account managers and Studio Manager with administration/support where needed

Requirements

• Proficiency in MS Office suite (incl. Outlook, Word, PowerPoint and Excel) essential.
• Enthusiastic/ confident/ professional / diplomatic.
• In depth understanding of various digital platforms and social media trends
• Team player with initiative and excellent interpersonal skills.
• Able to cope under pressure, work with tight deadlines and handle diverse activities.
• Reliable, organized and attention to detail.
• Have a solution-driven attitude.
• Must have a passion for client delivery and service.  
• Strong organisation and administration skills essential. 
• Accountable with good follow-through.
• Hard-working and proactive.
• Exceptional time management skills.
• Comfortable working independently and within a team.
• Prior relevant years work experience as an account manager or similar.
• Working knowledge of Workbook – advantageous.
• Driver’s license and own reliable transport essential.

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Description

Data Collection:

• You will be required to collect and analyse digital data from various sources, including websites, mobile apps, social media platforms, ecommerce and media reports as well as any other online advertising channels and data and trends related platforms or tools. 
• It is vital that you ensure data accuracy, integrity and consistency by implementing data governance best practices and performing regular quality assurance checks.

Data Analysis: 

• A crucial part of your role will be to mine, analyse, scrutinize and interpret data from multiple digital data sets and sources
• You will be required to examine and decode trends and patterns within each channel, platform or tools intricate datasets. 
• Identify trends, patterns and correlations in digital data to generate actionable insights and recommendations for improving marketing strategies, website and channel performance.

Data Visualization: 

• Data visualization is the next important step in your ability to analyse the data and you need to be able to display visually in charts and graphs what the data is saying. 
• It is crucial that you have a sound understanding of the data and the ability to interpret the data to provide actionable insights and findings for the Strategy team and or other agency departments.
• You will be required to develop data dashboards, charts, and visual aids to support decision-making across departments.

Nsight Evaluation & Generation: 

• You will be required to scrutinize data and produce actionable strategic insights. 
• Convey insights through both reports and visual presentations

Performance and Measurement Plans:

• Website tracking plans and implementation in Google Analytics 4 using Google Tag Manager.
• Must be able to set up events, goals, funnels etc. 
• Be able to maintain current or create new measurement plans for strategy implementation and or clients' needs for benchmarking and/or KPI tracking requirements.

Reports:

• Monthly digital channel reports including organic and paid dataset, looking at digital platforms such as website and ecommerce, search, social, media and mailer analysis, as well as insights and recommendations for performance enhancement.
• Setup of in-depth brand performance reports on platforms like or similar to Google Data Studio as well as utilising existing and future agency tech stacks/tools.
• Post campaign analyses including website and ecommerce, search, social and mailer channels, with insights and recommendations to inform strategic direction.

Platform Maintenance:

• Maintenance of client Google Analytics 4 and Google Tag Manager accounts, resolving issues with clients when they occur and directing the client to adjust where needed. 
• Maintenance and updates of tracking documents across all brands like UTM’s.

Presentations & People Management:

• Client presentations of post campaign analysis and tracking strategies. 
• Liaison with internal teams on how to improve digital advertising.
• Ability to clearly articulate findings and recommendations to clients.

Research:

• Sharing best practice and Google suite updates with the internal and client teams. 
• Sharing any new insights, learnings, or findings with the agency.

Requirements

Minimum relevant experience required: 

• 3 to 5 years’ experience in a similar role within the marketing and/or communications industry.
• Advanced experience with MS Office products is essential – experience with Power Apps like Power BI (or similar) is a bonus. 
• In-depth knowledge of Google Analytics, Google Tag Manager and Google Data Studio.
• Experience in reporting platforms such as Brandwatch, GWI, Similar Web, Screaming Frog and SEM Rush etc is beneficial.
• In-depth knowledge of social media analytics and insights.
• Excellent understanding of Excel and Google Sheets.
• Proficient in mining, working with, and visualizing data.
• Proficiency in data manipulation and analysis using tools like SQL, Python, or R would make for a standout candidate. 
• Excellent understanding of all digital advertising channels including website, ecommerce, social media, mailers, and paid media.

Skills/Attributes: 

• A positive attitude towards tight deadlines. 
• Ability to problem solve and thrive under pressure. 
• Passion for communication, creative & digital marketing industry. 
• Strong analytical skills with the ability to interpret complex data sets and draw actionable insights. 
• Detail-oriented with a passion for data-driven decision-making and continuous improvement. 
• Professional, hard-working and have an eager-to-learn attitude. 
• Strong presentation skills. 
• Excellent written, telephonic and communication skills. 
• Excellent command of English, both written and verbal. 
• Is an advocate for teamwork but is also able to work and think independently. 
• Valid, driver's license and own transport is advantageous but not essential.

Minimum education requirements: 

• High School Qualification
• Bachelor's degree or equivalent in relevant field: marketing, communications, statistics, mathematics, computer science or data analytics. 
• Google Qualifications – not a mandatory but beneficial

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Responsibilities include but are not limited to:

• To build and sustain strong and long-lasting relationships with clients.
• Ensuring constant and effective flow of communication between agency, client, and suppliers as well as arranging, attending, and documenting meetings
• Execute and oversee the implementation of digital campaigns across various platforms, including social media, web, and display advertising.
• Assist with preparation and delivery of top-quality briefs and proposals.
• Co-ordinate internal strategic, creative, media and production teams to manage jobs from concept to final delivery on Website, App, Email, Social, Paid Media and/or other digital channels that also effectively answers client briefs.
• Handling status documents, job bags, campaign costs and invoicing
• Manage effective and accurate delivery of final elements to internal and external suppliers and ensure meticulous activation.
• Assist with monitoring effectiveness of campaigns to ensure client campaigns are properly planned and reported on against campaign objectives, KPIs and metrics
• Maintain an active knowledge of industry and digital marketing trends to assist with proactively advising clients about digital marketing landscape developments.
• Deliver jobs on time, on budget and continuously exceed client expectations.

Requirements

Minimum relevant experience required:

• Digital Agency and/or Marketing Agency experience is essential.
• Experience in a client service and/or project management role required.
• Experience in running/managing campaigns and/or projects is ideal.
• A good understanding of agency & creative process, process and did we mention process?
• Experience with the following platforms/programs: Outlook, Word, PowerPoint, Excel is essential.
• Experience with Workbook, Figma, Data Analytics platforms is a plus.

Skills/Attributes:

• A positive attitude towards tight deadlines
• Passion for communication, creative & digital marketing industry
• Ability to problem solve and thrive under pressure.
• Exceptional attention to detail
• Professional, hard-working and have an eager-to-learn attitude.
• Exceptional writing, communication, and confident presentation skills
• Excellent command of English, both written and verbal
• Is an advocate for teamwork but is also able to work and think independently.
• Valid, driver's license and own transport

Minimum education requirements:

• Degree in Marketing/Advertising with completed courses in Digital Marketing
• 2+ years’ proven experience in Digital Marketing is essential, preferably in an Agency environment working on retail accounts.

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The job scope will include but will not be limited to the following:

• Develop and maintain strong relationships with the client through excellent work quality and professional conduct.
• Continue to invest in growing knowledge of your clients’ business and industries in which they operate, actively tracking competitive and other information that will be of value to your teams and clients.
• Schedule and arrange client meetings with all relevant parties, including the management of related logistics.
• Ensure that the full team, including yourself, are well prepared for client meetings.
• Produce accurate and timely contact reports after each client meeting – to be sent to client within 24 hours of meeting.
• Manage and compile accurate and detailed weekly status reports for internal and external status meetings.
• Support your Account Managers and Account Director by drafting effective, single-minded, and timely job briefs and amendments.
• Be an integration champion. Liaise effectively with colleagues within the Client Service Team, DTP, creative, production, traffic, and other departments as relevant to ensure job is actioned as required.
• Liaise with Media Partners and 3rd party suppliers.
• Act as supporting point of contact for clients in the absence of other team members.
• Actively and independently manage small to medium campaigns from briefing to delivery, with the support and guidance of the Account Managers / Director
• Work with Account Director/Manager to set annual goals and take responsibility for your development as an advertising professional.
• Actively manage own performance and career
• Ensure effective communication internally to full team.
• Provide consistently excellent support for your team, going above and beyond what is required.
• Brief in, check, and ensure understanding of cost estimates before presenting on to client.
• Monitor and follow up on all outstanding cost estimates with clients.
• Ensure that cost estimates are approved upfront and billed timeously.
• Develop and demonstrate a thorough understanding of the agency environment and how the workflow moves through the agency.
• Complete timesheets daily and accurately

Requirements

Our ideal candidate must:

• Have worked in a Digital Advertising / Marketing Agency
• Proficient in MS Office suite (incl. Mail, Word, PowerPoint, and Excel) essential
• Enthusiastic / confident / professional / diplomatic
• Strong Team player with initiative and excellent interpersonal skills
• Ability to cope with pressure, work to tight deadlines, large volumes and handle diverse activities.
• Ability to collaborate in a team and work independently.
• Reliable, organized and attention to detail.
• Have a solutions-driven attitude.
• Passion for client delivery and service
• Passion and good understanding of the Digital landscape
• Strong organization and administration skills essential
• Accountable with good follow-through
• Hard-working and proactive
• Exceptional time management skills
• Ability to research and self-study.