Latest Openings at ANEW Hotels & Resorts

Minimum Requirements

• Proficient in Opera
• 2 years experience as a Reservationist/Receptionist
• Tertiary qualification in Hospitality/Tourism would be an added advantage
• Excellent communication skills
• High level of customer care 
• High degree of self motivation and ambition

Duties and Responsibilities

• Ensure quotation and queries and tended to within a timely manner, striving toward 1 hour turnaround time.
• Telephonic follows ups with potential bookers, resulting in at least 10 follows up a day.
• Convert at least 20 confirmed bookings per day.
• Maintain guest profiles by assisting with profile merges.
• Managing CRO telephone lines, ensuring that all incoming calls are answered within 3 rings.

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Minimum Requirements

• Hospitality certificate or management diploma will be advantageous.
• +2 years in a 4-star unit as Executive Housekeeper or Room Divisions Manager
• Knowledge of the Opera -Property Management System essential
• Must be computer literate (Microsoft Office – Word, Excel, Outlook & Explorer)
• Good planning, organizational and time management skills
• Ability to work accurately under pressure.
• Must be guest service driven.
• Ability to work shifts.
• Excellent communication skills – verbal, written and telephonic.
• Must be able to use initiative & work unsupervised.

Duties and Responsibilities

• Responsible for the overall running of housekeeping department of the hotel, cost effectively and to required standard, in accordance with the Hotel’s operational requirements.
• Supervises all personnel in these departments.
• Check all rooms on cleanliness, readiness and maintenance issues and is responsible for ensuring the Minimum Standard Operating Procedures are being met.
• Responsible for staff training
• Forecast anticipated volumes of business and schedule staff accordingly.
• Maintain records of stock taking and working to our budgeted amounts of guest supplier and other consumables.
• Responsible for the control of all stock, operating equipment, maintenance, and cleaning of cleaning equipment. 

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Minimum Requirements

• +- 1 Year Reception Experience
• Tertiary qualification (Hospitality/Tourism Management) would be an advantage.
• Great knowledge of MS Office
• Extensive Knowledge of Opera 
• Bilingual 
• Accountable, Innovative & Great Motivator
• Immaculate Communication Skills

Duties and Responsibilities

• Assists the Front Office Management and supervisors in the processing of the reception procedure using the appropriate systems and procedures.
• Fully familiarized with all hotel and company policies
• Maintains the appearance of the Front Office Department with reference to tidiness and the safekeeping of all correspondence, dockets, and registration details.
• Receives Guests in a manner which is polite, friendly, and efficient.
• Ensures that the Guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements, guest profiles are updated including nationality statistics and ensure payments are guaranteed.
• Maintain exceptional level of grooming, body language and posture always.

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Minimum Requirements

• +- 3 Years of experience as a Maintenance Manager
• Matric, tertiary qualification would be an added advantage (Electrical, Plumbing, Mechanical)
• Knowledge of MS Office
• Strong Analytical & Problem Solving Skills

Duties and Responsibilities

• Ensures that the room care programme is pre-planned, budgeted and managed.
•  Draws up a preventative maintenance schedule annually and ensures that all plant and machinery is maintained in accordance with the schedule.
• Places orders for maintenance requirements and repairs having first obtained the approval of the General Manager / Financial Manager or the Assistant General Manager.
• Ensures that the policy on power saving globes, appliances and best practise is managed.
• Draws up maintenance department budget, controls expenditure against budget and provides the General Manager with a monthly report of maintenance expenditure.
• Ensures that the Cardex system of budget control is in place.
• Monitors the level and quality of services performed by outside contractors in accordance with all lease agreements, service contracts and warranties.(SLA)