MORE Family Collection is a diversified private business, specializing in the Southern African tourism industry. Our reach within the industry spans the hospitality sector (MORE Family Collection of Lodges, Hotels, & Residences); the travel service sector (MORE Family Concierge); and the training/ h... read moreuman development sector (MORE Campus & MORE Field Guide College).
Our non-profit arms through which we deliver our corporate social and environmental responsibilities are More Community Foundation (operating within communities surrounding our properties and Support Office in South Africa and Zimbabwe), and Nakavango Conservation Programme (based at Stanley & Livingstone in Victoria Falls, Zimbabwe).
MORE Family Collection of Lodges, Hotels & Residences:
MORE Family Collection owns and manages a collection of luxury safari lodges, boutique hotels, and exclusive-use residences in some of Southern Africa’s most popular tourism destinations (including Sabi Sand Reserve, Kruger National Park, Thornybush Nature Reserve, Cape Town and Victoria Falls).
KEY FOCUS AREAS
Scope of work
Ensure that the Reception and Guest Relations team obtains all required reservation information prior to arrival and follows up on arrival details on the day.
KEY FOCUS AREAS
Food & Beverage Service
Follow procedures for service, sales, expenses, and profit goals as directed and outlined in the beverage department.
Perform consistent service
KEY FOCUS AREAS
Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in food/menu descriptions and wine
KEY FOCUS AREAS
Scope of work
Ensure that the Reception functions related to all guest touch points are performed according to standards, including guest interaction, hosting duties and admin
KEY FOCUS AREAS
Service Supervisor
Ensure consistency in services and products offered.
Monitor staff and patron activities to ensure that liquor regulations are obeyed.
Perform bev
KEY FOCUS AREAS
Food and Beverage Service
Welcome guests as they arrive and escort them to their tables.
Present menus and provide detailed information about menu items, including specials
KEY FOCUS AREAS
Scope of Work
Prepare food to the highest standard in line with the property
food directive
Supervising and training of the kitchen staff in line with the property food di
KEY FOCUS AREAS
Safari Experience
In the absence of the Head Guide, assume full responsibility for maintaining the overall operation and administration of the Guides and Safari department, in
KEY FOCUS AREAS
Community Engagement & Management
Monitor and respond to direct messages, comments, and mentions across all MORE Family Collection social media accounts (Instagram, Facebo
KEY FOCUS AREAS
Lodge or Hotel Management
To assume full responsibility for the overall Front of House property operations, which include Reception, Guest Relations, Retail and the Spa.
Mee
KEY FOCUS AREAS
Follow procedures as directed to minimize shortages and wastage and effective stock control.
Follow procedures for effective asset management to maintain company assets in the
KEY FOCUS AREAS
Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in food/menu descriptions and wine
KEY FOCUS AREAS
Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids’ safari experiences, safety, excellen
KEY FOCUS AREAS
Ensure consistency in services and products offered.
Monitor staff and patron activities to ensure that liquor regulations are obeyed.
Perform beverage preparation or service
KEY FOCUS AREAS
Perform the Reception functions related to all guest touch points, including guest interaction, hosting duties and administrative tasks.
Obtain all required reservation informa
Assist the Executive Chef in the following tasks:
Managing, leading, and training of the kitchen staff at the lodge properties in line with the group food directive, ensuring food preparation to
KEY FOCUS AREAS
Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in food/menu descriptions and wine
