MORE Family Collection is a diversified private business, specializing in the Southern African tourism industry. Our reach within the industry spans the hospitality sector (MORE Family Collection of Lodges, Hotels, & Residences); the travel service sector (MORE Family Concierge); and the training/ h... read moreuman development sector (MORE Campus & MORE Field Guide College).
Our non-profit arms through which we deliver our corporate social and environmental responsibilities are More Community Foundation (operating within communities surrounding our properties and Support Office in South Africa and Zimbabwe), and Nakavango Conservation Programme (based at Stanley & Livingstone in Victoria Falls, Zimbabwe).
MORE Family Collection of Lodges, Hotels & Residences:
MORE Family Collection owns and manages a collection of luxury safari lodges, boutique hotels, and exclusive-use residences in some of Southern Africa’s most popular tourism destinations (including Sabi Sand Reserve, Kruger National Park, Thornybush Nature Reserve, Cape Town and Victoria Falls).
KEY FOCUS AREAS
Safari Experience
In the absence of the Head Guide, assume full responsibility for maintaining the overall operation and administration of the Guides and Safari department, in
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Community Engagement & Management
Monitor and respond to direct messages, comments, and mentions across all MORE Family Collection social media accounts (Instagram, Facebo
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Lodge or Hotel Management
To assume full responsibility for the overall Front of House property operations, which include Reception, Guest Relations, Retail and the Spa.
Mee
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Follow procedures as directed to minimize shortages and wastage and effective stock control.
Follow procedures for effective asset management to maintain company assets in the
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Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in food/menu descriptions and wine
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Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids’ safari experiences, safety, excellen
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Ensure consistency in services and products offered.
Monitor staff and patron activities to ensure that liquor regulations are obeyed.
Perform beverage preparation or service
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Perform the Reception functions related to all guest touch points, including guest interaction, hosting duties and administrative tasks.
Obtain all required reservation informa
Assist the Executive Chef in the following tasks:
Managing, leading, and training of the kitchen staff at the lodge properties in line with the group food directive, ensuring food preparation to
KEY FOCUS AREAS
Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in food/menu descriptions and wine
KEY FOCUS AREAS
Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids’ safari experiences, safety, excellen
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Handle daily telephonic and email correspondence in a professional manner and according to the MFC protocol and turnaround time.
Follow up on provisional reservatio
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Assist the Executive Chef/Head Chef/Sous Chef in the following tasks:
Implement menus at the lodge.
Quality check taste and presentation of dishes to ensure the excellent sta
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Assist the Executive Chef in the following tasks, assuming full responsibility in their absence:
Managing, leading, and training of the kitchen staff in line with the restauran
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Through the application of intellect in analysis of business data, design and implement data driven HR strategies, initiatives, systems, processes and procedures, to ensure that
KEY FOCUS AREAS
Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids’ safari experiences, safety, excellen
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To provide administrative support to the Group Sales & Reservations Manager.
The Sales Co-ordinator performs various admin related tasks and provide additional support to t
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Ensure that the Africology and MORE Spa philosophy is followed in all daily tasks as trained.
Ensure that all treatments and product sales are being performed according to the
