Travel Specialist Support at MORE Family Collection

Job Description

• The Travel Specialist Support provides administrative support to the Africa Travel Specialist team throughout the bookings, confirmation, and travel stage of a guests’ holiday. They are aligned to either 2 or 3 Africa Travel Specialist and are responsible for assisting with all administrative details pertaining to a travel itinerary and the accompanying travel documentation.

Key Focus Areas

• Assist to hold accommodation on the system and 3rd party, when required.
• Sends proposal/quote on additional services i.e touring and experiences, and /or transfers.
• Books and Confirms additional Services (touring, experiences, transfers, restaurants)
• Issues invoice for additional service costs
• Daily banking for additional services
• Captures access confirmation details for additional services.
• Builds Guest Profile – and input guests slashes on PAN.
• Assist with Visa application documentation when necessary.
• Prepares Travel Documentation - Itinerary / Pre-Departure Info
• Arranges Guest Gifting, if required
• Reconfirm all services prior arrival.
• Debriefing to the Africa Travel Specialist of guest arrivals
• Guest Liaison on the Ground
• Post Travel Services (Welcome Home/Thanks email)
• Forward complaints to line manager
• Inbox management for allocated buddy

Requirements

• Matric - Tertiary qualification in Travel and Tourism - Min 2 years’ travel experience
• Strong sales acumen
• Excellent verbal and written communication skills
• Ability to deal with guests in a professional and courteous manner.
• Computer literacy, and experience with operating system advantageous
• Experience in selling Southern Africa destinations.
• Ability to work under pressure.
• Ability to work independently, and as part of a team.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

Closing date: November 28, 2025