Vacancies at MORE Family Collection

Job Description

• The Butler’s main tasks include preparing and clearing all service venues, all necessary mise-en-place for service as well as serving food and beverages to his/her allocated guests in a professional, efficient, and courteous manner.

KEY FOCUS AREAS

• Food & Beverage Service
• Follow procedures for service, sales, expenses, and profit goals as directed and outlined in the beverage department.
• Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in Food/menu descriptions and wine pairing recommendations.
• Be aware of all menu changes and dietary requirements of the guests.
• Upsell and recommend beverages to guests.
• Obey the liquor regulations.
• Perform beverage preparation or service tasks including presentation and sales of beverages.
• Support optimal communication between the Kitchen and the Service team, attending daily service meetings.
• Follow the stock control procedures, making sure that every beverage consumed is correctly accounted for.
• Assist with minibar, kids’ entertainment and luggage duties if required.
• General Service & Guest Care
• Collect all l information available on guests prior to arrival.
• Collect guest information while speaking to guests; inform the Supervisor/HOD and Management to record and act on guest preferences.
• Report all guest complaints to your Supervisor/HOD and Management immediately.

REQUIREMENTS - QAULIFICATIONS AND SKILLS

• Grade 12 (advantageous)
• Knowledge of the highest level of F&B customer service in a luxury environment.
• Knowledge of wine, cocktails and other beverages served.
• Knowledge of food, cooking methods, and all menus.
• Basic knowledge and understanding of stock rotation and control.
• Knowledge of hygiene and all cleaning products used.
• Knowledge the operation of equipment and appliances.
• Knowledge of all departments/operations of your property.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

Closing Date: December 1, 2025

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Job Description

Position Summary

• The Lodge Manager is responsible for the total oversight of the guest experience at the lodge, ensuring exceptional guest interaction and creating a welcoming, authentic, and seamless stay. This includes hands-on leadership of the guest services team, proactive communication, issue resolution, and continuous training and development of all lodge team members to maintain the highest standards of luxury service and hospitality.

Key Responsibilities

Guest Experience & Service

• Be a visible and hands-on host, meeting and engaging with guests daily to ensure a personalized and unforgettable stay.
• Maintain the established standards of guest care, guest delight, and guest feedback management, always turning guest comments into opportunities for improvement.
• Respond promptly and graciously to all guest queries, complaints, and special requests; use all feedback as a learning platform.
• Act as the primary contact for high-profile guests, VIPs, travel agents, and media visits as required.
• Conduct regular guest briefings and ensure all activities and experiences run seamlessly.

Lodge Operations

• Ensure consistent communication and alignment with all other lodge departments — food & beverage, housekeeping, guiding, guest relations, and maintenance — to ensure seamless service delivery.
• Ensure departmental procedures and service standards are current and in line with company SOPs and guest expectations.
• Maintain cleanliness, orderliness, and presentation of the lodge at all times.

Staff Leadership & Development

• Lead, mentor, and motivate the guest services team, setting clear goals, and performance expectations.
• Develop and support talent, including identifying and training team members for career growth.
• Conduct regular performance reviews, ensuring transparent communication, two-way feedback, and follow up on agreed personal development plans.
• Foster a collaborative and inclusive culture across all lodge departments.

Financial & Stock Controls

• Support accurate financial processes including daily expenditure control, stock control, ordering, and stock-take processes.
• Monitor guest services costs and recommend efficiencies without compromising guest satisfaction.
• Adhere to par stock levels and manage supplier relations for guest service products.

Compliance & Standards

• Maintain adherence to all company health, safety, and sustainability policies — including fire, hygiene, and HACCP.
• Ensure full team compliance with the company’s sustainability initiatives around water, waste, energy, and local partnerships.
• Implement and follow all HR policies and procedures including roster management, leave, overtime, and discipline.

Communication & Reporting

• Attend regular management meetings to report on guest feedback, lodge service performance, and staff development.
• Prepare timely and accurate reports for the General Manager and MORE Family Collection support office as required.

Required Skills & Experience

• Minimum of 3-5 years’ experience in a senior lodge management or guest services role in a 5-star safari or boutique hotel environment.
• Proven track record in delivering exceptional guest experiences.
• Strong leadership and interpersonal skills — a natural motivator and team player.
• Excellent communication skills, both written and verbal.
• High level of professionalism, emotional maturity, and flexibility.
• Organized, with exceptional attention to detail and problem-solving skills.
• Solid knowledge of lodge operations and luxury guest expectations.
• Valid driver’s license and own transport essential.
• Computer literate (MS Office Suite) and familiar with property management systems

Closing date: November 28, 2025

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Job Description

• The Travel Specialist Support provides administrative support to the Africa Travel Specialist team throughout the bookings, confirmation, and travel stage of a guests’ holiday. They are aligned to either 2 or 3 Africa Travel Specialist and are responsible for assisting with all administrative details pertaining to a travel itinerary and the accompanying travel documentation.

Key Focus Areas

• Assist to hold accommodation on the system and 3rd party, when required.
• Sends proposal/quote on additional services i.e touring and experiences, and /or transfers.
• Books and Confirms additional Services (touring, experiences, transfers, restaurants)
• Issues invoice for additional service costs
• Daily banking for additional services
• Captures access confirmation details for additional services.
• Builds Guest Profile – and input guests slashes on PAN.
• Assist with Visa application documentation when necessary.
• Prepares Travel Documentation - Itinerary / Pre-Departure Info
• Arranges Guest Gifting, if required
• Reconfirm all services prior arrival.
• Debriefing to the Africa Travel Specialist of guest arrivals
• Guest Liaison on the Ground
• Post Travel Services (Welcome Home/Thanks email)
• Forward complaints to line manager
• Inbox management for allocated buddy

Requirements

• Matric - Tertiary qualification in Travel and Tourism - Min 2 years’ travel experience
• Strong sales acumen
• Excellent verbal and written communication skills
• Ability to deal with guests in a professional and courteous manner.
• Computer literacy, and experience with operating system advantageous
• Experience in selling Southern Africa destinations.
• Ability to work under pressure.
• Ability to work independently, and as part of a team.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

Closing date: November 28, 2025

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Job Description

• The Botanical Assistant will be working with Orchids, Bromeliads and general greenery and is responsible for performing daily care and maintenance tasks under the guidance of our Botanical Supervisor and Botanical Manager. This role requires a high degree of attention to detail and a passion for plant care, particularly for the specific needs of our different Orchids, Bromeliads, Spekboom species and general greenery.

Key responsibilities

• Plant care: Perform daily watering, fertilizing, and pruning of various Orchids, Bromeliads and general greenery species according to established schedules and protocols.
• Pest and disease management: Regularly inspect plants for signs of pests or disease and apply appropriate treatments under supervision, including eco-friendly and Integrated Pest Management (IPM) techniques.
• Seasonal work: Performing duties such as seasonal clean-up, leaf removal, and planting for different seasons.
• Irrigation: Installing, monitoring, and repairing manual irrigation systems, when required.
• Environmental control: Monitor and adjust climate control systems, including temperature, humidity, and ventilation, to maintain optimal growing conditions for the Botanicals.
• Tool and equipment maintenance: Clean and service gardening tools, irrigation lines, and other equipment to ensure smooth operations.
• Plant selection for rotation: Assist with plant selection, cleaning and staking of plants, following specific procedures for each plant species. Prepare packing for transportation.
• Propagation and repotting: Assist with the propagation of new Spekboom and general greenery plants through methods such as division. Repot mature plants as needed, following specific procedures for each species.
• Greenhouse maintenance: Ensure the cleanliness and organization of the greenhouses and work room. This includes general maintenance to the structures, sweeping, cleaning work areas, and sanitising pots and tools.
• Groundskeeping: Keeping all areas, including walkways, clear of debris, litter, and weeds.
• Equipment management: Operating, maintaining, and repairing gardening tools and equipment.

Qualifications and skills

• Experience: Previous experience in a nursery, greenhouse, or horticultural setting is preferred. Knowledge of orchid-specific and bromeliads-specific care is a strong advantage.
• Education: A high school diploma or equivalent is required.
• Knowledge: Basic understanding of plant anatomy, propagation, and treatment of common pests and diseases
• Physical requirements: Ability to perform physically demanding tasks, such as standing for long periods, bending, crouching, and lifting objects up to 40 kg per crate and or tray.
• Work environment: Comfort working in a greenhouse environment, which can be warm and humid. May require working outdoors in different weather conditions.
• Personal attributes: Strong attention to detail, excellent time management, and the ability to follow instructions precisely. Must be reliable, punctual, and able to work well within the team.
• Schedule: Willingness to work weekends during peak growing seasons may be required.

Closing Date: November 14, 2025

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Job Description

• The Travel Specialist will handle booking enquiries in an efficient and professional manner. Being one of the frontline individuals forour international travel partners.

Key Focus Areas

• Reservations & Communications
• Develop and manage agent relationships by providing excellent customer service to our agents by highly responsive and suppling detailed, high-quality itineraries including MFC properties as well as preferred partner inclusions where appropriate.
• Third party bookings including flights, airport services, transfers and guests experiences
• Create and manage the booking process in all systems including ResRequest / Tourplan / Safari Portal
• Follow up on quotes and maintain regular communication with agents.
• Monitor and record reason for unconverted quotes and releases.
• Booking sales tracking and achievement of sales targets both quarterly and annually
• Booking margin reporting and accountability
• Quality assurance of tailor-made itineraries
• Payment facilitation – for both incoming payments, as well as supplier payments
• Post-sale administration assistance
• Database upkeep and maintenance in accordance with the POPIA act
• Resolving any agent/guest complaints timeously.
• Any other ad hoc tasks required by manager.
• Be the MC brand ambassador in your dealings, living the MFC Purpose & Values.
• Growth and Learning
• Attend inhouse destination and product training thus remaining at the forefront of unbiased and expert advice
• Travel both locally and regionally when required
• Provide detailed travel feedback to the team with the intention to build on knowledge sharing

Requirements

• Matric - Tertiary qualification in Travel and Tourism - Min 5 years’ experience as a travel specialist/consultant dealing with agent
• Proven travel sales ability, with a strong focus on customer service
• Excellent verbal and written communication skills
• Ability to deal with agents in a professional and courteous manner
• Above average computer literacy, have experience working in ResRequest / Tourplan / Safari Portal
• Experience in selling Southern Africa destinations, East Africa would be a bonus
• Ability to work under pressure
• Willingness to work after hours and weekend where required
• Ability to work independently, and as part of a team.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

ClosingDate:  November 14, 2025

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Job Description

• The Lodge Manager is responsible for the total oversight of the guest experience at the lodge, ensuring exceptional guest interaction and creating a welcoming, authentic, and seamless stay. This includes hands-on leadership of the guest services team, proactive communication, issue resolution, and continuous training and development of all lodge team members to maintain the highest standards of luxury service and hospitality.

Key Responsibilities

Guest Experience & Service

• Be a visible and hands-on host, meeting and engaging with guests daily to ensure a personalized and unforgettable stay.
• Maintain the established standards of guest care, guest delight, and guest feedback management, always turning guest comments into opportunities for improvement.
• Respond promptly and graciously to all guest queries, complaints, and special requests; use all feedback as a learning platform.
• Act as the primary contact for high-profile guests, VIPs, travel agents, and media visits as required.
• Conduct regular guest briefings and ensure all activities and experiences run seamlessly.

Lodge Operations

• Ensure consistent communication and alignment with all other lodge departments — food & beverage, housekeeping, guiding, guest relations, and maintenance — to ensure seamless service delivery.
• Ensure departmental procedures and service standards are current and in line with company SOPs and guest expectations.
• Maintain cleanliness, orderliness, and presentation of the lodge at all times.

Staff Leadership & Development

• Lead, mentor, and motivate the guest services team, setting clear goals, and performance expectations.
• Develop and support talent, including identifying and training team members for career growth.
• Foster a collaborative and inclusive culture amongst the team at the lodge.

Financial & Stock Controls

• Support accurate financial processes including daily expenditure control, stock control, ordering, and stock-take processes.
• Monitor guest services costs and recommend efficiencies without compromising guest satisfaction.
• Adhere to par stock levels and manage supplier relations for guest service products.

Compliance & Standards

• Maintain adherence to all company health, safety, and sustainability policies — including fire, hygiene, and HACCP.
• Ensure full team compliance with the company’s sustainability initiatives around water, waste, energy, and local partnerships.
• Implement and follow all HR policies and procedures including roster management, leave, overtime, and discipline.
• Communication & Reporting
• Attend regular management meetings to report on guest feedback, lodge service performance, and staff development.
• Prepare timely and accurate reports for the General Manager and MORE Collection support office as required.

Required Skills & Experience

• Minimum of 3-5 years’ experience in a senior lodge management or guest services role in a 5-star safari or boutique hotel environment.
• Proven track record in delivering exceptional guest experiences.
• Strong leadership and interpersonal skills — a natural motivator and team player.
• Excellent communication skills, both written and verbal.
• High level of professionalism, emotional maturity, and flexibility.
• Organized, with exceptional attention to detail and problem-solving skills.
• Solid knowledge of lodge operations and luxury guest expectations.
• Valid driver’s license and own transport essential.
• Computer literate (MS Office Suite) and familiar with property management systems.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

Closing date: 21 November, 2025

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Job Description

• The Field Guide will embody the spirit of Marataba’s wilderness — engaging guests with exceptional guiding, ecological storytelling, and tailored safari experiences. This role is more than a job — it's a calling to share nature’s wonder with insight and humility.

Key Focus Areas

• Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids’ safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles and assets.
• Perform all Field Guide functions according to the standards of FGASA and the MORE Guiding culture, including guest introductory and safety orientations, guided game drives and interpretive bush walks, tracking, identification of spoor, delivering informative lectures on relevant ecological topics, and drinks stops and other bush events.
• Be available for all game drives, back-up drives, and stand-by duties as directed.
• Practice proficient and safe weapon handling as directed.
• Contribute to the lodge social media platforms, ensuring consistent delivery of relevant and appealing information with the broad aim of increasing knowledge of the Wildlife and operating area.
• Assist with incident handling in the event of emergency / evacuation, including medical emergencies, fire, and flood.

Required Skills and Experience

• FGASA Nature Site Guide (NQF4 and Trails Guide qualification)
• ARH and Rifle Proficiency, First Aid Level 1, Driver’s License and Pr-DP.
• Previous experience as Field Guide at a Luxury Safari Lodge
• Knowledge on the applicable / relevant property and company procedures for the department, according to the standards of FGASA and the MORE Guiding culture

Closing Date: November 21st, 2025

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Job Description

• Overview:
• Upper Union Restaurant is seeking a passionate and eager-to-learn Pastry Commis Chef to join our dynamic pastry team. This is an exciting opportunity for a junior chef to develop their skills in a fast-paced, creative kitchen that values innovation and excellence.

Key Responsibilities:

• Assist in the preparation and production of all pastry items including breads, desserts, and plated sweets.
• Follow recipes and instructions accurately while maintaining high standards of hygiene and presentation.
• Support senior pastry chefs in daily mise en place and service.
• Maintain cleanliness and organization of the pastry section.
• Ensure compliance with food safety and health regulations.
• Participate in training and development opportunities to grow within the team.

Requirements:

• Culinary qualification or relevant pastry training.
• Previous experience in a professional kitchen (pastry experience preferred but not essential).
• Strong attention to detail and willingness to learn.
• Ability to work under pressure and as part of a team.
• Passion for pastry and a desire to grow in the culinary field.

Closing Date: December 5, 2025