Field Guide at MORE Family Collection

ROLE PURPOSE

• A Feld Guide is required to guide guests, on foot and by vehicle, providing a holistic safari experience, and actively assist the Safari Management with the administrative operation of departments and mentorship/leadership of the field guides.

KEY FOCUS AREAS

• Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids’ safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles, and assets.
• Perform all Field Guide functions according to the standards of FGASA and the MORE Guiding culture, including guest introductory and safety orientations, guided game drives and interpretive bush walks, tracking, identification of spoor, delivering informative lectures on relevant ecological topics, and drinks stops and other bush events.
• Be available for all game drives, back-up drives, and stand-by duties as directed.
• Practice proficient and safe weapon handling as directed.
• Contribute to the lodge social media platforms, ensuring consistent delivery of relevant and appealing information with the broad aim of increasing knowledge of the wildlife and operating area.
• Assist with incident handling in the event of emergency / evacuation, including medical emergencies, fire, and flood.
• Ensure all guest information available is collected and communicated prior to arrival.
• Collect guest information while speaking to guests; inform the Management to record and act on guest preferences.
• Ensure all guest complaints are reported to your Head of Department/Management immediately.

REQUIREMENTS, QUALIFICATIONS & SKILLS

• Level 2 full trails with FGASA Nature Site Guide NQF4 and Trails Guide qualification
• ARH and Rifle Proficiency, First Aid Level 1, Driver’s License and Pr-DP.
• Previous experience as Field Guide at a Luxury Safari Lodge
• Knowledge on the applicable / relevant property and company procedures for the department, according to the standards of FGASA and the MORE Guiding culture.
• Excellent attention to detail, excellent hygiene principles.
• Guest focus philosophy, living the MORE brand and the MORE experience.
• Effective communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm and emotional control.
• Excellent time management and self-discipline.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.

MAXIMISING YOUR IMPACT

• Demonstrate respect, care and consideration for others, embracing the spirit of Ubuntu and contributing positively to the team.
• Communicate openly, honestly and professionally, and be willing to both give and receive constructive feedback.
• Take ownership of your responsibilities, honour your commitments and see challenges through to resolution.
• Arrive prepared, organised and focused, consistently delivering work to a high standard with accuracy and attention to detail.
• Look, listen and take action by identifying opportunities to improve experiences, processes and outcomes.
• Proactively support colleagues and step in where help is needed to contribute to collective success.
• Remain adaptable, resilient and solution-oriented, embracing learning and new ways of doing things.
• Live the MORE brand by creating meaningful experiences for guests, colleagues and communities through professionalism, integrity and care.