Business Analyst at Capitec Bank

About The Role

• To optimise business efficiencies made possible by automation, digital, information and communications technologies (not limited to technologies) through systematically analysing and defining business requirements and functional specifications.
• To develop and design solutions and ensure effectiveness of implementation as well as continuous improvement for business and/or existing applications solutions by collaborating with and acting as conduit between stakeholders from the business, Technology and the product team.

Our Ideal Candidate

• 7+ years working experience as a Business Analyst in a wide variety of situations, contexts and complexities. Must be capable in using a variety of techniques and completing business analysis tasks independently
• At least 2 years working experience in a Senior Business Analyst position 
• Proficiency with process mapping tools (ABI)
• Familiarity with Confluence, JIRA, and Lucid for project management and architectural purposes.
• Strong understanding of user story development and acceptance criteria is essential.
• Experience in financial services or other highly legislated environments is beneficial.
• Knowledge of digital channels such as apps, WhatsApp, email, and SMS is important.
• Maintaining a focus on client experience, even in a technology and data space, is crucial.
• Experience with Salesforce is highly valued, though not mandatory.

Education (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant tertiary qualification in Business Analysis

Minimum Knowledge

• Understanding of business process and translating requirements into business processes, context diagrams, visual explanations, etc.
• Functional and business process design 
• Communication and translation of information across business and technical environments (Interface between business and Technology)
• Design of evidence-based best practice solutions
• Stakeholder engagement and collaboration 
• Project Management principles and relevant development lifecycle experience 
• Agile development lifecycle principles and experience
• Understanding of systems and the Systems Development Life Cycle (SDLC)

Skills

• Analytical Skills
• Interpersonal & Relationship management Skills
• Communications Skills
• Facilitation Skills
• Negotiation skills
• Planning, organising and coordination skills