Current Jobs at Capitec Bank

About this role

• As Manager: Data Analytics at Capitec Connect, you will deliver data-driven solutions, identify business opportunities, and use analytics and predictive models to enhance decision-making. You will turn strategic plans into actionable insights and promote best practices.
• By encouraging collaboration and using advanced solutions, you will help strengthen Capitec's leadership in analytics and data-driven insights.

Our ideal candidate has:

• Over ten years of experience in a commercial setting, including four years in a team leadership or managerial capacity. Ideally within the telecommunications industry with a proven track record of delivering value through data-driven decision-making.
• Proficient in SQL and delivering complex analytical requirements.
• Managing senior and executive level stakeholders and influencing decision making at these levels
• Experience with cloud platforms (AWS, Microsoft, Salesforce Data Cloud).
• Experience with low/no code AutoML tools like Power BI or AWS Sagemaker.
• Data visualisation with tools such as PowerBI
• Big data frameworks – Hadoop/Kafka
• Github experience or Git

Competencies

• Analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong facilitation and presentation abilities.
• Commercial and strategic thinking skills.
• Attention to detail and accuracy.
• Ability to drive innovation and simplify processes.

Education

• Completed a Bachelor's Degree in Commerce, Engineering, Mathematics, or Statistics.

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About the role

• You’ll play a key role in a cross-functional team that owns the full product lifecycle — from idea to deployment to operation. Your primary mission? Build seamless, intuitive front-end experiences across our mobile and web platforms that delight users and drive engagement.
• You’ll collaborate closely with internal product teams and external tech partners, ensuring delivery of scalable and secure solutions. If you enjoy solving complex problems with clean, user-focused code — this is your next opportunity.

We work with modern, battle-tested technologies. Here’s what you’ll use:

• Languages/Frameworks: HTML, CSS, JavaScript, React.js
• Cloud: AWS
• Database: PostgreSQL
• Other: Front-end build tools, version control (Git), responsive design, browser optimization

Education (Minimum)

• Grade 12 National Certificate / Vocational

Education (Ideal or Preferred)

• A relevant tertiary qualification in Information Technology

Knowledge and Experience
Experience:

• 1 years’ proven experience in front-end software development, project delivery and implementation (in relevant development technologies/language). Experience with modern front-end frameworks and technologies.

Knowledge: 

• IT systems development processes (SDLC)
• Application development
• Programming foundations
• Responsive design principles and mobile-first development.
• Browser compatibility issues and performance optimisation.
• Front-end build tools and package managers 
• Version Control
• Testing practices

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills
• Additional Information
• Clear criminal and credit record
   

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About the role:

• The Level III Software Engineer plays an integral part in a cross-functional team dedicated to the full software development lifecycle, from concept to development, deployment, and ultimately operating each product. At this level, Software Engineers are responsible for designing, developing, testing, deploying, maintaining, and enhancing complex software systems and applications, considering scalability, performance, and future requirements. They guide and support developers and stakeholders in scoping, progress, status, and resolution of engineering problems. 
• The Back-end Software Engineer plays a crucial role in building solutions that offer optimum performance, reliability, and scale. They are responsible for writing and testing code for the development of the server-side components that power the application's functionality. These engineers will be responsible for developing applications and supporting various systems, particularly focusing on building and operationalizing the back end to support systems related to cell phones, live data, and other products outside traditional banking. The emphasis is on database skills due to the data capabilities we are developing.

Our ideal candidate has:

• Grade 12 National Certificate (Minimum)  
• A relevant tertiary qualification in Information Technology (Preferred)   
• 6+ years’ proven experience in back-end software development, project delivery and implementation (in relevant development technologies/language). Experience with back-end frameworks and technologies 

Tech Stack

• Java  
• Spring boot 
• PostgreSQL (Non-Negotiable) 
• Kafka (Non-Negotiable) 
• AWS (Non-Negotiable) 

Skills:

• Analytical Skills 
• Attention to Detail 
• Communications Skills 
• Interpersonal & Relationship management Skills 
• Problem solving skills 

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Purpose Statement

• To provide independent oversight, advice and assistance to the business in the identification, evaluation, assessment and treatment of information and technology related risks.
• To improve risk awareness and risk culture through challenging first-line management’s information and technology risk management practices.

Experience
Minimum:

• 5 or more years’ experience in IT Risk Management and/or Internal/ External IT Auditing. 
• Proven experience in a governance and oversight capacity, e.g. IT Governance, IT Audit or Information Security
• Proven experience and understanding of Cyber and IT Security best practice and principles.

Ideal:

• Banking industry experience and knowledge
• Experience in data privacy and related compliance, e.g. RDARR, DAMA, GDPR
• Prior experience in a Cyber or IT Security role, e.g. ISO role, cyber security role, IT auditor (IT Security specialisation) 
• 5+ years’ specialist experience within risk and compliance

Qualifications (Minimum)

• Bachelor's Degree in Risk and Compliance or Commerce

Qualifications (Ideal or Preferred)

• Honours Degree in Risk and Compliance or Commerce

Knowledge
Minimum:

• Experience applying/ Basic understanding of relevant risk methodologies and IT/ Cyber Security control frameworks, e.g. COBIT, ISF, ISO, NIST, ITIL, COSO, DAMA, DM-BOK
• Experience in performing risk and control assessments
• Experience in information risk management 
• Experience in IT risk management including information security
• General business acumen
• Understanding of IT/ Cyber Security and Cloud Computing

Ideal:

• Banking industry experience and knowledge, including BCBS-239 (RDARR principles)
• Experience in Information Technology Audit and Continuous Auditing techniques 
• Understanding of Data Management practices
• Knowledge of leading practices and regulatory requirements 

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Attention to Detail
• Interpersonal & Relationship management Skills
• Influencing Skills
• Analytical Skills

Conditions of Employment

• Clear criminal and credit record
• A valid driver's license and own vehicle is required

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About The Role

• We are seeking a skilled and experienced Business Process Engineer to join our HR team. The ideal candidate will have a strong background in business process optimization, with the ability to innovate and improve HR processes. This role involves collaborating with multiple stakeholders to design, develop, and implement end-to-end business process solutions that align with our strategic objectives.

Key Responsibilities

• Innovate and improve HR business process models and solutions.
• Identify continuous improvement opportunities within HR processes.
• Collaborate with senior stakeholders to develop business models and operating models.
• Design and develop detailed process maps and integration points.
• Participate in testing and monitor process performance to ensure continuous improvement.
• Oversee the evaluation process and drive continuous improvement programs.

Our Ideal Candidate

• Minimum of 5 years of relevant work experience in business process engineering.
• Experience in HR business processes.
• Strong expertise in process improvement methodologies.
• Proven ability to collaborate with multiple stakeholders and lead strategic initiatives.
• Excellent analytical and problem-solving skills.

Skills

• Attention to Detail
• Communications Skills
• Negotiation Skills
• Interpersonal & Relationship management Skills
• Problem solving skills

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Purpose of the Role

• Are you ready to lead and make an impact in a fast-paced banking environment? We are seeking a seasoned professional to manage our Collections division. This role requires strategic vision, strong executive engagement, and the ability to manage large teams in a data-driven, omnichannel context.

Key Responsibilities

• Lead large collections teams (100+ members) and drive performance across the division
• Engage directly with executive stakeholders and foster strong professional relationships
• Develop and implement omnichannel strategies for collections and recoveries
• Influence hiring strategy and build for future workforce needs
• Support the Head of Department with analytical, detailed insights
• RequirementsProven experience in credit granting, collections, and banking payments
• Contact centre and AWS expertise; comfortable in a tech-driven company with a sound understanding of innovation and business development.
• Experience managing large teams, especially in periods of high arrears while comfortable with managing some teams remotely.
• Bachelor of Commerce (BComm) degree or similar qualification
• Demonstrated confidence, assertiveness, and sound leadership
• Strong analytical skills and attention to detail
• Excellent relationship management and executive stakeholder engagement
• Must be based in Cape Town or willing to relocate

Qualifications (Ideal or Preferred)

• A relevant degree in Business Management

Conditions of Employment

• Clear criminal and credit record
   

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Purpose Statement
Optimise credit performance and minimise risk through: 

• Managing and overseeing a team responsible for developing, implementing and optimising credit intelligence policies / solutions / processes / strategies across more than one workstreams.
• Ensure the quality delivery of advanced statistical insights and application thereof to influence credit decision making.

Experience
Min:

• 6 - 8 years’ experience in retail credit (including advanced analytics, statistical modelling, as well as policy and process enhancement).
• In case of Honours degree: 5 - 7 years’ experience in retail credit analysis (including SQL programming and descriptive analytics). 
• Minimum of 3 years Portfolio specific experience.
• Experience working with / contributing towards credit principles, policies, frameworks.

Ideal: 

• Capitec Bank experience

Qualifications (Minimum)

• Bachelor's Degree in Finance or Statistics

Qualifications (Ideal or Preferred)

• A relevant post-graduate qualification in Finance or Statistics

Skills

• Communications Skills
• Influencing Skills
• Leadership Skills
• Planning, organising and coordination skills
• Presentation Skills
• Project Management Skills (Methodolgy Specific)
• Reporting Skills
• Researching skills
• Conditions of Employment
• Clear criminal and credit record

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Purpose Statement
To be the custodian for operational excellence, and enable an optimal client experience for Capitec Clients in a designated area through:

• Setting and driving an operational delivery culture.
• Contributing operational data and insights to guide decision making, and the day-to-day execution of operational strategies.
• Utilising different tools and methodologies to quantify, measure, track and enhance client experience.
• Identifying and implementing ways to enhance operational excellence in relation to people, processes, and systems across different teams in the function.

Experience

• At least 4 years’ general experience in an operational team(s) in a Financial Services / Retail environment.
• 2 years management or leadership experience.
• Client service / call centre / retail or financial services management experience. 
• Experience in utilising measurement tools and dashboards to inform business decision making.
• Proven experience in enhancing client experience in a client engagement environment.
• Function related experience (role specific)

Qualifications (Minimum)

• A relevant tertiary qualification in Business Administration or Management

Qualifications (Ideal or Preferred)

• A relevant degree in Business Administration or Management

Knowledge

• Commercial and business drivers of a financial services / retail environment
• People management and development practices
• Call centre / client service environments.
• Client experience 
• Operational data analytics
• FAIS regulations (in relevant areas)
• Collections experience (in relevant areas)

Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Leadership Skills
• Communications Skills
• Planning, organising and coordination skills
• Problem solving skills
• Analytical Skills
• Decision making skills

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About the role

• We’re looking for a skilled BI Developer to join our team in a dynamic, insights-driven role. The focus of this position is to develop, maintain, and enhance reporting solutions that support data-driven decision-making in a complex, high-volume credit environment. This is a hands-on technical role combined with the ability to interpret business requirements and translate them into impactful, user-friendly reports and dashboards. A solid understanding of credit and financial services concepts is essential, ensuring data insights are accurate, relevant, and aligned to business objectives.

Minimum Experience

• A relevant tertiary qualification in Statistics or Actuarial Science
• Minimum 3 years’ experience in a BI Developer, BI Analyst, or BI Engineering role.
• At least 3-5 years’ experience implementing innovative BI solutions leading to clear business decisions and benefits, including;
• At least 3-5 years’ experience in data analysis, including experience in and understanding of database structure design and data extraction principles (ETL).
• At least 3-5 years’ experience working with any visualisation tools of which 4 years is on Power BI (DAX, M)
• Overall good understanding and application of BI best practice
• At least 1 years' experience in Python or R (or any other relevant programming language)
• At least 3-5 years' experience in SQL (Postgres, MySql, MS SQL) which involved cleaning, enriching, transforming , data mapping, data aggregation, and data normalization that is suitable for data analysis.
• Working with product development life cycle and Agile frameworks
• Experience managing  own work and that of others and initiatives from start to finish, including planning, scoping, budgeting, and timeline management.
• Experience of overseeing and providing technical guidance to team members and colleagues.

Knowledge
Minimum: 

• Expert in the field of BI development (reports, dashboards, data visualisation, etc.)
• Extensive knowledge of BI/reporting and analytical tools
• Extensive knowledge of Business Intelligence and Data Warehousing best practices
• Extensive knowledge of BI environments, solutions and implementations (end-to-end BI architecture and technologies)
• Extensive knowledge in the field of data analysis methodologies (Descriptive-,Diagnostic-,Predictive-,Prescriptive Analytics)
• In depth knowledge of both waterfall and agile development approaches
• In depth knowledge of SQL query language: Preferably AWS services (Redshift, Athena, DataLake, Python, PostgreSql, MySQL) or MS Technologies (Azure services, SQL, SSAS) 
• In depth knowledge of design and user experience principles
• Good understanding of Agile principles 

Ideal:

• Extensive knowledge of Power BI services (including a implementation of either of  Advanced AI and ML, and Cognitive services within the Power Platform)
• Good working knowledge of the AWS ecosystem and services
• Experience in analysis/report development in a financial/banking environment

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About The Role

• As a Systems Engineer, you’ll play a critical role in designing, developing, and integrating systems that support our service management platforms. This is a senior-level position requiring hands-on coding, integration expertise, and a strong understanding of relational databases and workflow engines. You’ll work closely with analysts and stakeholders to ensure seamless system performance and scalability. 

What You’ll Be Doing

• Leading integration efforts using XML/XSLT transformations, C#, JavaScript, JSON, REST/SOAP, and web scripting. 
• Developing and maintaining integration processes. 
• Develop complex scripts to automate tasks and processes, lead optimization efforts for existing scripts and processes. 
• Provide mentoring and coaching on automation and scripting, assist with defining and implementing automation and scripting standards and best practice guidance. 
• Managing code repositories and version control via GitHub. 
• Collaborating with Systems Analysts to support service management workflows and database structures. 
• Participating in solution design, documentation, and stakeholder engagement. 
• Ensuring system reliability and performance through proactive monitoring and optimisation. 
• Perform expert-level checks of logs and system performance.
• Ensure optimal service availability and resolve critical issues. 
• Oversee and direct user requests and incidents.
• Provide guidance for best practice configurations and threshold monitoring. 

What We Are Looking For

• Proven 7+ years of experience in systems engineering, with strong coding and integration skills. 
• Proficiency in C#, JavaScript, SQL, JSON and REST/SOAP services. 
• Exposure to Service Management Solutions - Ivanti ITSM, ServiceNow, Fresh. 
• Expert knowledge of networks, security, virtualization, hardware, cloud and systems development processes. (Microsoft Operating System, Linux, AWS, Storage, VMware, SAN, etc). 
• Exposure to GitHub and version control best practices. 
• Solid understanding of relational databases and workflow engines. 
• Experience with XML/XSLT and integration processes. 
• Strong analytical and problem-solving skills. 
• Ability to work independently and collaboratively in a fast-paced environment. 

Education

• Minimum: A relevant tertiary qualification in Information Technology 

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Purpose Statement

• Under the guidance of the Manager: Insurance Fraud, investigate instances of risk related to various types of fraud incidents across Capitec (e.g. external fraud such as credit application fraud for Capitec Bank and policyholder or claims fraud for Capitec Insurance. This will include internal fraud, serious breach of policies and procedures, and criminal syndicates). Investigate the matter, the parties involved and provide appropriate evidence for disciplinary hearings and/or criminal proceedings. Identify control weaknesses and recommend preventative measures, improvements, and training initiatives against potential fraud.

Experience
Minimum:

• 3 plus years’ experience as a Forensic Investigator/Auditor
• Background in funeral investigations or related qualifications (e.g., CFE, criminology, forensic law and Auditing, etc) 
• Strong reporting and communication skills.
• Proficiency in (e.g. English, Afrikaans, Sepedi, Izulu, Xhosa)
• Report writing

Ideal: 

• Proven experience as a Forensic Investigator/Auditor in the Financial Services Sector

Qualifications (Minimum)

• A relevant tertiary qualification in Forensics

Knowledge
Minimum:

• Investigation methods and procedures  
• Criminal law and law of evidence of the judicial process

Ideal: 

• Fraud and misrepresentation in the insurance industry

Skills

• Analytical Skills
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Decision making skills
• Interpersonal & Relationship management Skills
• Negotiation skills
• Presentation Skills
• Reporting Skills

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Main Purpose

• If you’re passionate about combating financial crime and enjoy harnessing the power of technology, this role will let you make a real impact. As a specialist in Anti Money Laundering (AML), Counter Terrorist Financing, and Counter Proliferation Financing, you’ll leverage your expertise to deliver innovative solutions and high-quality results that protect the bank and its clients. By collaborating with teams across the organization, you’ll help shape the future of financial crime prevention. This is your opportunity to tackle the challenges of financial crime head-on while using cutting-edge tools and your specialist knowledge to make a meaningful difference every day. 

As a Specialist: Anti Money Laundering your primary responsibilities will include:
Develop and Maintain AML Standards: 

• Take responsibility for designing, implementing, and continuously improving the organisation’s anti-money laundering (AML) standards, frameworks, and best practices to ensure robust financial crime prevention across all business areas. 

Provide Specialist Oversight and Support: 

• Offer expert oversight and guidance to enhance the effectiveness of the AML and Financial Crime framework, including reporting, monitoring, control measures, process optimisation, and the successful delivery of AML-related projects. 

Risk Advocacy and Industry Engagement: 

• Represent the organisation as a risk specialist by contributing insights at industry forums and regulatory meetings, and by supporting governance and risk management initiatives that shape the wider approach to financial crime prevention. 

Specific responsibilities relevant to Client and Payment Screening

• Operationalise RMCP: Ensure that the Screening Standard is operationalised fully in all client facing channels and ensure that ongoing client and payment screening system and process conform to the required standard 
• Sanctions Regime Analysis: Conduct in-depth research and maintain expert-level knowledge of all relevant sanctions lists and regulatory requirements, 
• Business Requirements Translation: Translate complex sanctions policies, list updates, and regulatory changes into clear, concise, and unambiguous business requirement documents, user stories, and logic rules for our technology and product development teams. 
• System Tuning & Optimisation: Collaborate with AML technology teams to design, test, and implement sanctions screening rules and filters.  

The ideal candidate will have:

• Bachelor’s degree in Legal or Compliance or Auditing or Business Management  
• At least 5 years’ relevant AML experience (EDD, transaction monitoring etc.) within a financial institution/ banking environment with a strong focus on client screening. 
• AML regulatory requirement experience and proficiency   

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About the role

• To build value for the product line by solving client and business challenges using data. To utilise data and analytical skills and experience to build insights which enable senior decision makers to make better, informed decisions faster. 

Knowledge and Experience
Minimum Experience

• Tertiary qualification in Computer Science, Information Systems , IT or equivalent. 
• Experience in tactical and strategic planning: Ability to contribute to both short-term (tactical) and long-term (strategic) planning initiatives within the business intelligence or product environment.
• Demand and supply planning: Experience in analysing, forecasting, and planning for demand and supply, including the use of data to support resource or capacity planning decisions.
• Experience in presenting to senior and executive stakeholders: Proven ability to prepare and deliver clear, concise, and impactful presentations to senior management and executive-level audiences, translating complex data insights into actionable business recommendations.
• Experience contributing to S&OP processes: Involvement in Sales & Operations Planning (S&OP), including providing data-driven insights, demand and supply forecasts, and supporting cross-functional alignment between various business areas. 
• At least 3 years’ experience as Business Intelligence Analyst or equivalent (data analyst etc.) including experience in data analytics, BI methods and tools, data warehousing and the data life cycle.
• Experience in identifying, quantifying, and subsequently delivering value on how to solve business challenges using data
• Experience with stakeholder engagement
• Experience in working with data on cloud platforms, such as AWS or Microsoft Azure
• Experience in building data visualisations using tools such as Power BI
• Experience of using SQL to prepare and analyse data

Knowledge:

• Knowledge and basic experience in using low/no code AutoML on modelling tools such as Power BI or AWS Sagemaker  
• Design thinking
• Dimensional Modelling
• The Data Product Life Cycle (DPLC)
• Knowledge of data privacy and security regulations and best practices
• Knowledge and understanding of data quality and incident management  
• Knowledge and experience of agile project management methodology 

Ideal:

• Previous experience working in business analysis in the banking sector
• Knowledge of change management principles and practices

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About The Role

• To optimise business efficiencies made possible by automation, digital, information and communications technologies (not limited to technologies) through systematically analysing and defining business requirements and functional specifications.
• To develop and design solutions and ensure effectiveness of implementation as well as continuous improvement for business and/or existing applications solutions by collaborating with and acting as conduit between stakeholders from the business, Technology and the product team.

Our Ideal Candidate

• 7+ years working experience as a Business Analyst in a wide variety of situations, contexts and complexities. Must be capable in using a variety of techniques and completing business analysis tasks independently
• At least 2 years working experience in a Senior Business Analyst position 
• Proficiency with process mapping tools (ABI)
• Familiarity with Confluence, JIRA, and Lucid for project management and architectural purposes.
• Strong understanding of user story development and acceptance criteria is essential.
• Experience in financial services or other highly legislated environments is beneficial.
• Knowledge of digital channels such as apps, WhatsApp, email, and SMS is important.
• Maintaining a focus on client experience, even in a technology and data space, is crucial.
• Experience with Salesforce is highly valued, though not mandatory.

Education (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant tertiary qualification in Business Analysis

Minimum Knowledge

• Understanding of business process and translating requirements into business processes, context diagrams, visual explanations, etc.
• Functional and business process design 
• Communication and translation of information across business and technical environments (Interface between business and Technology)
• Design of evidence-based best practice solutions
• Stakeholder engagement and collaboration 
• Project Management principles and relevant development lifecycle experience 
• Agile development lifecycle principles and experience
• Understanding of systems and the Systems Development Life Cycle (SDLC)

Skills

• Analytical Skills
• Interpersonal & Relationship management Skills
• Communications Skills
• Facilitation Skills
• Negotiation skills
• Planning, organising and coordination skills

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Purpose Statement

• The successful incumbent will be responsible for space planning and design of floor layouts for new/upgrade branches, including off-site cash devices. Strong focus on internal and external branch signage, in-branch communication and overall branch look and feel (Corporate CI). This will include liaison with the relevant suppliers, contractors, landlord and tenant coordinators in this regard.

Experience

• 2 years’ experience in architectural design and construction
• Experience in shopfitting environment
• Experience in retail fit outs/retail design

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant tertiary qualification in Draughting or Architectural Technology

Knowledge

• Building/ Construction – Methods/ Materials/ Regulations

Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Communications Skills
• Project Management Skills (Methodolgy Specific)
• Interpersonal & Relationship management Skills
• Analytical Skills
• Commercial Thinking Skills

Conditions of Employment

• A valid driver's license and own vehicle is required
• Clear criminal and credit record

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Purpose Statement
To optimise credit intelligence performance, and minimise credit risk through: 

• Independently conducting complex quantitative data analysis and delivering analytical output that will enable insights and inform business decision making. 
• Proposing and executing solutions based on analytical outputs.
• Proposing and working with senior team members to build new statistical models informing credit decisions.

Experience
Minimum:

• 2-4 years’ experience in retail credit analysis (including SQL programming, diagnostic analytics, statistical modelling and data visualisation). 
• In case of Honours degree: 1 - 3 years’ experience in retail credit analysis (including SQL programming and descriptive analytics). 

Ideal: 

• Portfolio specific experience
• Capitec Bank experience

Qualifications (Minimum)

• Bachelor's Degree in Finance or Statistics

Qualifications (Ideal or Preferred)

• A relevant post-graduate qualification in Finance or Statistics

Skills

• Communications Skills
• Presentation Skills
• Reporting Skills

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Purpose Statement

• To contribute towards a consistent client experience for Capitec clients through providing a support service to Capitec and external bank clients relating to ATM and EFT disputes over 40 days

Experience
Minimum:

• 2-4 years’ Financial experience in a banking / financial services / retail environment. 
• Experience working on SBL

Ideal:

• Contact Centre experience and/or function-relevant experience (e.g. collections experience)
• Capitec Bank experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Certification in Finance or Accounting - Financial Accounting

Knowledge
Minimum:

• Understanding of basic mathematical / financial accounting principles in a retail / financial services environment
• Relevant banking systems
• SBL (standard banks link)

Ideal:

• Knowledge of payments
• Knowledge of Mastercard and Visa

Skills

• Administration Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Problem solving skills

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About the role

• The Personal Assistant provides comprehensive support to the Executive by managing office administration and organizational tasks. The main goal is to optimize efficiency and enable leaders to focus on strategic and business-critical priorities. This includes managing calendars and travel, coordinating communications, organizing meetings and events, and handling general office management duties. The role is essential for ensuring smooth operations and effective stakeholder engagement within the business unit. You will also be exposed to many opportunities to develop your career. Passion, grit, energy, innovation, ambition - these are just some of the qualities you need to join us in becoming the best bank in the world!!

What you will do

• Manage calendars, schedule meetings, and coordinate travel arrangements for executives and senior management.
• Coordinate and manage all communications, including emails, calls, and correspondence, ensuring effective information flow.
• Organize and oversee meetings and events, including agenda preparation, minute taking, and follow-up on action items.
• Maintain information repositories and support reporting requirements for management and board meetings.
• Provide general office administration, including sourcing supplies, managing office processes, and supporting projects or initiatives.
• Build and maintain strong relationships with internal and external stakeholders to support effective engagement and service delivery.

What you will bring

• A relevant tertiary qualification in Commerce or Business Administration
• 5-6 years’ administrative and secretarial experience within a corporate environment
• In a fast moving and changing environment where multi-tasking is prevalent.
• Office management systems and procedures, tools and systems.
• Engaging at Executive/Board level
• External vendor and stakeholder management
• Coordinating and managing multiple stakeholders and calendars

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Purpose Statement

• To champion quality and operational excellence by leveraging technology, automation, and insights. This role identifies improvement opportunities, collaborates with stakeholders to implement change, and continuously monitors impact—ensuring that processes, systems, and service delivery evolve to meet business needs in a fast-paced, high-performance environment.

Experience
Min:

• 3-5yrs experience as a quality analyst / quality assurance in a client service environment. 
• Experience of collaboration across multiple and diverse teams.
• Project and change management experience 

Ideal:  

• Amazon connect, Sales Force and Speech analytics experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Business Engineering or Business Administration
• A relevant tertiary qualification in Quality Management

Knowledge
Min:

• Deep and broad knowledge of the business area and specific domain, function or department.
• Quality management systems, tools and methodologies
• Data analysis and interpretation
• Fundamentals of behaviour change
• Change management methods, practices and tools
• Understanding of requirements, specifications and technical design
• Project management methodology 

Skills

• Analytical Skills
• Attention to Detail
• Change Management Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills
• Project Management Skills (Methodolgy Specific)

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About The Role

• The role is for a Business Analyst (BA) to join a channel enablement team focused on delivering a seamless, omni-channel client experience across all client-facing systems, including app, branch, and other interfaces. The BA will specifically assist with integrating business banking clients into the credit journey, ensuring they receive the same experience as retail clients. 

Education (Minimum)

• A relevant tertiary qualification in Business Analysis

Knowledge and Experience

• Preferably a minimum of three years of experience in business analysis, with a strong emphasis on analytical skills and independent problem-solving.
• Experience in finance or credit is highly preferred, though not strictly required if the candidate has strong analytical skills and can adapt quickly. 
• The main responsibility is to support the integration of business banking clients into the credit journey, enabling them to have the same omni-channel experience as retail clients. 
• Strong communication skills to effectively gather and verify requirements from stakeholders. 
• Building and managing relationships with business banking stakeholders and clients to support this integration
• Strong analytical skills to create comprehensive requirement specifications and ensure thorough testing and validation.

Skills

• Analytical Skills
• Problem solving skills
• Communications Skills
• Facilitation Skills
• Interpersonal & Relationship management Skills
• Negotiation skills
• Planning, organising and coordination skills

go to method of application »

Purpose Statement
To optimise credit intelligence performance, and minimise credit risk through: 

• Independently conducting complex quantitative data analysis and delivering analytical output that will enable insights and inform business decision making. 
• Proposing and executing solutions based on analytical outputs.
• Proposing and working with senior team members to build new statistical models informing credit decisions.

Experience
Minimum:

• 2-4 years’ experience in retail credit analysis (including SQL programming, diagnostic analytics, statistical modelling and data visualisation). 
• In case of Honours degree: 1 - 3 years’ experience in retail credit analysis (including SQL programming and descriptive analytics). 

Ideal: 

• Portfolio specific experience
• Capitec Bank experience

Qualifications (Minimum)

• Bachelor's Degree in Finance or Statistics

Qualifications (Ideal or Preferred)

• A relevant post-graduate qualification in Finance or Statistics

Skills

• Communications Skills
• Presentation Skills
• Reporting Skills

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About the role:

• We are looking for a highly skilled Salesforce Senior Business Analyst / Feature Analyst to join our dynamic team. In this role, you will act as a crucial link between business needs and technical solutions, serving as the primary liaison between stakeholders and the Salesforce development team. You will lead the comprehensive analysis, design, and implementation of Salesforce features, ensuring that solutions are scalable, user-friendly, and aligned with our business objectives.

Our ideal candidate has:

• 7+ years working experience as a BA in a wide variety of situations, contexts and complexities.
• 2+ years of Banking/Financial Services Industry Knowledge
• 2+ years working as a Salesforce Business Analyst/Solution Analyst
• Strong understanding of Salesforce Financial Services Cloud
• Must be capable in using a variety of techniques and completing business analysis tasks independently.
• Business and data analysis
• Understanding of business process and translating requirements into business processes, context diagrams, visual explanations, etc.
• Functional and business process design
• Communication and translation of information across business and technical environments (Interface between business and Technology)
• Design of evidence-based best practice solutions
• Stakeholder engagement and collaboration
• Project Management principles and relevant development lifecycle experience
• Agile development lifecycle principles and experience
• Understanding of systems and the Systems Development Life Cycle (SDLC)

Skills:

• Analytical Skills
• Interpersonal & Relationship management Skills
• Communications Skills
• Facilitation Skills
• Negotiation skills
• Planning, organising and coordination skills

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Purpose Statement

• To apply deep subject matter expertise to influence the development and integration of UX standards into the product development life cycle.
• To work independently and assume decision making authority and ownership of the successful end-to-end delivery (development, implementation, evaluation and enhancement) of complex UX solutions, in line with the business, product and UX strategies, as well as brand fundamentals.

Education (Minimum)

• A relevant tertiary qualification in Design

Education (Ideal or Preferred)

• Bachelor's Degree in Design

Knowledge and Experience
Experience:

Minimum:

• 4 - 5 years’ experience in User Experience design.
• Strong creative background to support UX methodologies.
• Experience in leading projects from beginning to end.
• Experience reporting to, presenting and engaging with Product Owners and Heads.
• Proven experience in conducting user research, interviews, surveys and usability studies, and translate findings into UX requirements.
• Strong experience in translating feature requirements into visual designs across platforms.
• Strong usability testing experience.
• Proven experience in using UX tools.
• Experience in championing design thinking for a wide range of products.

Ideal:

• Experience in the financial sector would be advantageous. 
• Creative background to support UX methodologies would be advantageous.
• Experience or background in analytics would be advantageous.
• Proficiency in Figma.

Knowledge:

Minimum:

• Excellent knowledge of User Experience design, principles, best practises and trends.
• Expert knowledge of UX design principles and techniques.
• Expert knowledge of design techniques (e.g., prototyping). 
• Expert understanding of visual elements (layout, type and fonts).
• Expert understanding of how best to employ these tools, techniques and principles in designs. 
• Agile project management principles.

Ideal:

• Knowledge of psychology, anthropology, and/or behavioural science (as it pertains to CX/UX principles).  
• Knowledge of analytics and data.

Skills

• Decision making skills
• Project Management Skills (Methodolgy Specific)
• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)