Business Analyst at Cell C

Purpose of the role

• Analyse and map the processes in business and provide solutions that enable the achievement of goals, the provision of services and the finding of business, information and process efficiencies across the organisation on behalf of the various requirement stakeholders.

Responsibilities

Key Performance Objectives

• Documentation of the processes and analyst findings
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks, information and workflow analysis and any other techniques required to document the business, process and information requirements.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from underlying needs.

Analysis and Solution Development 

• Proactively communicate and collaborate with external and internal customers to analyse business requirements to deliver analysis and solution artefacts as needed,
• Develop requirements business requirement specifications according to standard templates, using natural language.
• Analyse business requirements to deliver i.e. Business requirements, business processes, Business rules, use cases, functional requirements, and GUI, Screen and solution designs.
• Work closely with business units to identify business needs, costs and benefits
• Recommend, research and oversee implementation of new applications / software
• Contribute to the development and implementation of processes and procedures
• Assist with business process and information workflow improvement.
• Successfully engage in multiple initiatives and projects simultaneously
• Define the business and functional specifications input for third party into the RFP/vendor selection process
• Manage projects according to agreed timelines and budget allocations; where required
• Participate in continuous improvement activities 
• Conduct and assist with testing efforts 
• Develop test cases and assist with the execution of the user acceptance testing of solutions.
• Compliance, Staff, Health and Safety
• Participate in setting own the key performance objectives and the performance appraisal process
• Strictly apply and adhere to Cell C health and safety procedures.
• Manage conformance to Cell C Health , safety and environmental standards
• Manage , identify and report all health and safety matters and incidents
• Participate in the appointment of the SHE representative, first aiders and evacuating marshals in the Training team.

Business case and economic modelling

• Estimate and model requirements are in terms of effort, time, costs, in. relation to larger business and/or business goals. What are the benefits and how will they be realised. Identifying business KPI or metrics on problem or opportunity, risks.

Performance Monitoring

• Monitoring and reporting of key programmes/projects. (Post live). Contribute to performance management of key programme/projects to ensure benefits as per business case are realised

Qualifications

• University degree, preferably with Honours and in the areas of Finance, Accounting, Business Administration or Economics
• Professional Finance qualifications are preferred

Experience

Minimum Qualification

• Matric plus a combination of appropriate experience in Leadership and Customer Service; combined with Business Analysis Training
• Or, a Relevant B degree

Experience:

• 3 – 5 years’ proven industry related experience interacting directly with end users, external stakeholders (can be in same or different industry).