Business Analyst – Distribution, Warehouse & Stock at Anheuser-Busch InBev

The Business Analyst is responsible for the delivery of Projects and the ongoing operational support and maintenance of application offerings of the Solutions function to the business, ensuring that these services are delivered to meet the business’ operational and strategic needs with a high level of business customer satisfaction

Responsibilities

• Provide end-to-end support, maintenance and governance of business applications within the ABInBev Africa Zone
• Investigate, assess and resolve user problems
• Pro-actively drive effective resolution of system incidents and user problems
• Ensure the application environment meets the needs of users through analysis of recurring incidents and problem management
• Implement change and release management for business applications by ensuring that all changes are documented, tested and passed through the appropriate change authority for approval
• Ownership of minor enhancements and bug fixes including the implementation thereof, ensuring that they follow the required processes and change control procedures
• Ensure all processes and procedures are appropriately documented, and the procedures are adhered to
• Work with Product Owners to review business briefs/requirements and provide solution assessments
• Take ownership of Projects to ensure end-to-end delivery within defined timeline and budget
• Manage vendors and the delivery of their services to the ABInBev Africa Zone

Qualifications

• IT related B Degree, Diploma or business related qualification
• Minimum 3 years’ experience in enterprise systems
• Business experience in distribution, warehouse or stock would be advantageous
• Familiarity with hardware, software and network infrastructure
• Knowledge / Business understanding of a value chain
• Ability to facilitate workshops with business and IT representatives
• Ability to work in a matrix managed environment
• Business understanding of the value chain
• Good self-management and interpersonal skills
• Strong systems aptitude
• Good motivational skills
• Logical and analytical thinker – able to translate into practical business solutions
• Ability to understand technical issues and how they impact on the business
• High energy level
• Able to work independently
• Experience in Agile methodology