Business Analyst - Ekurhuleni (East Rand) at Unique Personnel

Job Description    

• REPORTING TO THE IS SUPPORT MANAGER

JOB PURPOSE:

• Provides a combination of administrative, analytical and/or technical support pertaining to JDE

JOB FUNCTION:

Business Analysis 

• Identify nonalignment between the business process and system setup and communicate the discrepancy to the BA team 
• Specification and testing of JDE processes and reports and changes to meet original customer requirements
• Testing of ESU’s and Enhancements to meet original customer requirements
• Application fine tuning and process refinement to customer satisfaction
• Validate business processes on CaseWise software when required

Customer Service/Support:

• Fulfil service requests for both internal and external users for JDE as per Helpdesk prioritisation
• Identification and resolution of system errors with Oracle (when required) within projected timeframe
• Coordinate JDE support with external consultants (when required) as per Helpdesk requirements
• Support project team with expertise, testing and solution validation as requested
• Coordinate new developments with developers as per the agreed go live target set

BI Platform Administration and Maintenance:

• Provide BI application service desk support 
• Coordinate and manage support from application vendors 
• Manage user access to BI platforms 
• Coordinate and support BI application maintenance activities 
• Promote the use and adoption of BI applications (Evangelise) with internal customers

Training:

• Administer and maintain user security for JDE
• Assist with monitoring scheduled task and resolving failures when needed
• Assist with monitoring general system health and take appropriate action when needed

Inherent Requirements    
QUALIFICATION & REQUIREMENTS:

• Tertiary qualification in computer science, statistics or informatics 
• 5 Years advanced ERP support or better applications support, fault finding and diagnostics.
• JDE relevant commercial and operations experience will be a distinct advantage. 
• Attention to detail, continuous learner, manages own work, displays good judgement, customer focused, quality orientated, problem solver, analytical thinker and good communication skills 
• Proficient in the use of Qlik sense, Power BI and Microsoft Office Suite