Welcome to PEP! PEP is Africa’s largest single brand retailer operating around 1800 stores in Southern Africa. As well as clothing and footwear, PEP sells homeware, FMCG, cellular and airtime products and also offers a range of other services such as cash-backs, Capfin (for loans), funeral policies, cross-border money transfers, selected bill payments, Fla...
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Are you a proactive, tech-savvy problem solver with a passion for transforming business processes? Join our Commercial Department as a Business Analyst and play a pivotal role in revolutionizing how the PEPMoney team operates. You’ll be at the heart of ensuring our systems are not just functional but cutting-edge, while empowering users with the tools and processes they need to thrive.
Key Responsibilities
Maintain, support, and improve existing business processes and technologies.
Monitor and evaluate system performance and resolve issues proactively to ensure seamless operations.
Provide system consulting, user support, and problem analysis.
Research and recommend new solutions and enhancements to business processes and technologies.
Conduct solution analysis, design, and documentation, and manage change implementation plans.
Design business processes and create detailed functional specifications.
Test and implement new systems or changes to existing ones.
Oversee resource allocation and management.
Develop and write detailed reports and specifications.
Create and maintain user training manuals and standard operating procedures.
Serve as a liaison between business stakeholders, technical teams, and third-party vendors to identify and translate business needs into actionable solutions.
Participate in project management within an Agile Scrum team.
Stay updated on relevant regulations and ensure compliance.
Manage ad hoc projects as needed.
Requirements
Required Knowledge, Skills and Competencies
Degree in Commercial, Business, or Accounting.
Minimum of 3 years of experience as a systems or business analyst, preferably in the financial services industry.
Above-average computer literacy, particularly with Google Docs, Google Sheets, Google Slides, and Draw.io.
Experience with business process management software and methodologies, including tools like Notion and JIRA.
Experience with User Acceptance Testing.
Proficiency in business process mapping.
Knowledge and experience with Google BigQuery.
Retail experience is critical, specifically experience with point-of-sale systems..
Accounting and reconciliation experience is a plus.
Strong attention to detail, sound business acumen, and excellent interpersonal and problem-solving skills.
Resourceful, results-driven, self-motivated, and a strong communicator who excels in a team environment.
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