Business Analyst at Old Mutual South Africa

Job Description

• We are seeking an experienced Business Analyst to join our team. The ideal candidate will have a proven Retail Banking track record, and will be responsible for analyzing and documenting business requirements, designing solutions, and ensuring the successful implementation of banking systems and processes.
• The candidate will work in cross-functional Agile teams, including product owners, developers, testers, project managers, and other stakeholders (e.g. Risk) to identify customer and business needs, and translate them into requirements expressed as Use Stories, to ultimately deliver compelling Customer Experiences.

KEY RESPONSIBILITIES

• Collaborate with Product Owners and other stakeholders to identify and document business requirements for banking systems and processes in an Agile environment
• Work with product owners and development teams to design and develop solutions that meet customer needs
• Analyze and translate business requirements into artefacts that define and express the requirements, including:
• User Stories
• Acceptance Criteria (Gherkin)
• Business Processes
• Business Rules
• Wireframes
• Data Requirements
• Run Grooming sessions
• Proactively manage project timelines, and deliverables, utilising and engaging in, Agile practices, including sprint planning, daily stand-ups, and retrospectives
• Conduct user acceptance testing and ensure that systems and processes are performing as expected
• Communicate with stakeholders to provide updates on status and ensure alignment with business goals and objectives
• Identify opportunities for process improvements and propose solutions to increase efficiency and effectiveness.

Domain Expertise:

• Experience with system implementation, testing, and deployment, ideally in Retail Banking
• Demonstrated success in collaborating with cross-functional teams, stakeholders, and vendors
• Familiarity with regulatory compliance and risk management practices in the Retail Banking industry
• Retail Banking in general
• Digital Banking (online and mobile app)
• Savings and Current Accounts
• Retail Lending (including Personal Loans and Overdrafts)
• Fraud
• AML
• Card Chargebacks/Disputes

REQUIREMENTS 

Work Experience:

• 4+ years of proven experience as a Business Analyst, specifically in Retail Banking and retail lending, with a focus on digital banking systems and processes
• Retail Banking experience is essential
• Fraud and/or AML experience advantageous
• Card Chargebacks/Disputes experience advantageous
• At least 3 years working on Agile projects

Skills and Qualifications:

• Bachelor's degree in Information Systems, Computer Science, Engineering, or related field
• Knowledge of Agile methodologies and project management practices, including Scrum, Kanban, and Lean
• Excellent communication, collaboration, and problem-solving
• Ability to work independently and in a team environment in an Agile framework
• Strong analytical and critical thinking skills.
• The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.

Skills

• Building Trust, Client Management, Client Needs Assessments, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Customer Value Proposition Development, Direct Selling, Identifying Sales Opportunities, Sales Closing Techniques, Sales Data Management, Sales Software, Strengthening Customer Relationships

Competencies

• Action Oriented
• Builds Networks
• Business Insight
• Communicates Effectively
• Customer Focus
• Directs Work
• Drives Results
• Instills Trust

Closing Date

• 24 April 2025 , 23:59