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Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
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Job Description
- Requirements: Matric, Financial Services industry experience advantageous, Clear Credit and Criminal record. Good communication skills (written and verbal), Presentations skills an added advantage
- The incumbent will be responsible for building and maintaining their own client base, marketing and selling the Old Mutual product and contributing to the financial wellbeing of the community.
- Establish sound working relationships and maximises opportunities with prospective clients
- Uses appropriate interpersonal and communication techniques to gain client acceptance
- Works in specific allocated markets
- Works with a specific product
Skills
- Communication, Customer Service, Financial Services Industry, Marketing, Sales
Competencies
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Plans and Aligns
- Tech Savvy
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
go to method of application »
Aspires to be a Financial Advisor
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
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Job Description
- We are seeking an experienced Business Analyst to join our team. The ideal candidate will have a proven Retail Banking track record, and will be responsible for analyzing and documenting business requirements, designing solutions, and ensuring the successful implementation of banking systems and processes.
- The candidate will work in cross-functional Agile teams, including product owners, developers, testers, project managers, and other stakeholders (e.g. Risk) to identify customer and business needs, and translate them into requirements expressed as Use Stories, to ultimately deliver compelling Customer Experiences.
KEY RESPONSIBILITIES
- Collaborate with Product Owners and other stakeholders to identify and document business requirements for banking systems and processes in an Agile environment
- Work with product owners and development teams to design and develop solutions that meet customer needs
- Analyze and translate business requirements into artefacts that define and express the requirements, including:
- User Stories
- Acceptance Criteria (Gherkin)
- Business Processes
- Business Rules
- Wireframes
- Data Requirements
- Run Grooming sessions
- Proactively manage project timelines, and deliverables, utilising and engaging in, Agile practices, including sprint planning, daily stand-ups, and retrospectives
- Conduct user acceptance testing and ensure that systems and processes are performing as expected
- Communicate with stakeholders to provide updates on status and ensure alignment with business goals and objectives
- Identify opportunities for process improvements and propose solutions to increase efficiency and effectiveness.
Domain Expertise:
- Experience with system implementation, testing, and deployment, ideally in Retail Banking
- Demonstrated success in collaborating with cross-functional teams, stakeholders, and vendors
- Familiarity with regulatory compliance and risk management practices in the Retail Banking industry
- Retail Banking in general
- Digital Banking (online and mobile app)
- Savings and Current Accounts
- Retail Lending (including Personal Loans and Overdrafts)
- Fraud
- AML
- Card Chargebacks/Disputes
REQUIREMENTS
Work Experience:
- 4+ years of proven experience as a Business Analyst, specifically in Retail Banking and retail lending, with a focus on digital banking systems and processes
- Retail Banking experience is essential
- Fraud and/or AML experience advantageous
- Card Chargebacks/Disputes experience advantageous
- At least 3 years working on Agile projects
Skills and Qualifications:
- Bachelor's degree in Information Systems, Computer Science, Engineering, or related field
- Knowledge of Agile methodologies and project management practices, including Scrum, Kanban, and Lean
- Excellent communication, collaboration, and problem-solving
- Ability to work independently and in a team environment in an Agile framework
- Strong analytical and critical thinking skills.
- The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.
Skills
- Building Trust, Client Management, Client Needs Assessments, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Customer Value Proposition Development, Direct Selling, Identifying Sales Opportunities, Sales Closing Techniques, Sales Data Management, Sales Software, Strengthening Customer Relationships
Competencies
- Action Oriented
- Builds Networks
- Business Insight
- Communicates Effectively
- Customer Focus
- Directs Work
- Drives Results
- Instills Trust
Closing Date
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Job Description
Minimum Requirements:
- At least 3 years' experience in management of a team driving a high-performance team culture.
- At least 5 - 8 years' experience in a 2nd line Regulatory Compliance Function
- CPRAC would be an advantage
- FAIS Compliance Officer would be an advantage
- Preferably experienced in financial services, lending, Anti-money Laundering and Privacy related legislation.
- Law Degree or a Degree in Auditing (preferred - or alternatively a degree acknowledged by the FSCA for Compliance Officers)
- Identify, evaluate, monitor and communicate the organizational QA, Risk and Compliance management activities to manage the organizations exposure to risk. Ensure that the organizations risk and compliance management framework and component policies are effectively implemented and applied.
Responsibilities
Regulatory and Compliance Management
- Help design and implement a compliance program, liaising with the regulator to ensure the program adheres to regulatory and compliance standards. This may also involve supervising the activities of a regulatory/compliance team.
Regulatory Affairs
- Take responsibility for managing and delivering a designated work program.
Quality Management System
- Identify, analyze, and evaluate the effectiveness of current policies and business processes that are in the scope of the quality management system (QMS); contribute to the design of the QMS; provide specialist quality management oversight to the drafting of new policies and procedures and the design of business processes; contribute to the quantification of the costs and business benefits of change.
Audit Compliance
- Manage a portfolio of audit assignments. Ensure that the team plans and delivers audits that cover identified risk areas, and that appropriate corrective actions are agreed on with auditees. Resolve issues arising from audits and refer serious or contentious issues to the audit program leader.
Quality Assurance Testing Design
- Validate new or existing complex test methods and procedures; identify issues and recommend improvements to contribute to further development.
Stakeholder Engagement
- Contribute to stakeholder engagement by identifying stakeholders; by finding out their needs, issues, and concerns; and by reacting to these needs, issues, and concerns, arranging meetings and events and drafting supporting materials to promote understanding and commitment.
Leadership and Direction
- Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.
Performance Management
- Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
Organizational Capability Building
- Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.
Budgeting
- Deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas of the organization.
Competencies
- Balances Stakeholders
- Communicates Effectively
- Financial Acumen
- Instills Trust
- Interpersonal Savvy
- Manages Ambiguity
- Manages Complexity
- Optimizes Work Processes
Closing Date
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Job Purpose:
- Maintaining relationships with business partners to promote, sell and convert Elite’s product, including service and underwriting initiatives to achieve and maintain profitability and growth targets.
- Manage a team of underwriters responsible for quotations, new business, driving higher conversion rates and increasing Elite policies.
- Critical objectives and responsibilities
- Exhibit a deep understanding of the market Elite operates in whilst finding solutions to unique risk challenges associated with the high net-worth market.
- Execute excellent verbal and written communication skills to ensure continuous relationships with intermediaries.
- Ability to closely collaborate with Elite senior management, subordinates and the wider Old Mutual environment to support Elite’s profit and growth targets.
- Show strong ability to consult with internal and external stakeholders in order to find solutions to a wide range of underwriting- and claims-related challenges.
- Exhibit the ability to maintain service levels to business partners and ensuring client satisfaction through innovative solutions to complex challenges.
- Showing a strong ability to maintain excellent stakeholder relationships.
Risk management
- Achieve Business Targets: Ensure the team meets or exceeds sales and service targets, contributing to the company's overall performance.
- Client Satisfaction: Maintain high levels of client satisfaction by delivering exceptional service and addressing client needs promptly.
- Team Development: Foster the growth and development of team members through training, mentoring, and performance feedback.
- Operational Efficiency: Streamline processes to improve efficiency and reduce costs, ensuring smooth operations.
Experience, Knowledge & Skills Required
- Bachelor degree and/or equivalent NQF Level 7 qualification in general insurance.
- 5 – 8 years’ experience in personal lines underwriting.
- 3 – 5 years’ experience in high net-worth underwriting and/or claims. (recommended)
- 3 – 5 years’ experience in Old Mutual Insure (recommended)
- Maintaining relationships with business partners to promote, sell and convert Elite’s product, including service and underwriting initiatives to achieve and maintain profitability and growth targets.
- Manage a team of underwriters responsible for quotations, new business, driving higher conversion rates and increasing Elite policies.
Competencies
Critical objectives and responsibilities
- Business insight
- Leadership and Inspiring Others
- Customer Focus
- Analytical Thinking
- Technical Knowledge
- Communication
- Collaboration
- Consultation
- Customer
- Leading with influence
- Innovation
- Personal mastery
- Executing
- Achieve Business Targets: Ensure the team meets or exceeds sales and service targets, contributing to the company's overall performance.
- Client Satisfaction: Maintain high levels of client satisfaction by delivering exceptional service and addressing client needs promptly.
- Team Development: Foster the growth and development of team members through training, mentoring, and performance feedback.
- Operational Efficiency: Streamline processes to improve efficiency and reduce costs, ensuring smooth operations.
Responsibilities
- Exhibit a deep understanding of the market Elite operates in whilst finding solutions to unique risk challenges associated with the high net-worth market.
- Execute excellent verbal and written communication skills to ensure continuous relationships with intermediaries.
- Ability to closely collaborate with Elite senior management, subordinates and the wider Old Mutual environment to support Elite’s profit and growth targets.
- Show strong ability to consult with internal and external stakeholders in order to find solutions to a wide range of underwriting- and claims-related challenges.
- Exhibit the ability to maintain service levels to business partners and ensuring client satisfaction through innovative solutions to complex challenges.
- Showing a strong ability to maintain excellent stakeholder relationships.
- Showing a can-do attitude.
Risk management
- Perform risk and contract evaluation on all allocated business using underwriting guidelines, available statistics (e.g. renewal and growth statistics on Power BI), experience information (e.g. premium, claims, reserves, and average exposure) for assigned portfolio.
- Demonstrate a high degree of knowledge regarding underwriting quantitative and qualitative tools and communicate the outcomes clearly to relevant stakeholders.
- Research all problems and risk related issues by using initiative in problem solving that involves Elite management in decision making as necessary.
- Responsible for monitoring profitability as measured by loss ratio improvement.
- Determine policy terms including required premium level and risk management recommendations in respect of all policy lifecycle events. Accountable for the accuracy and completeness of all policy data.
- Accountable for quality assurance of policy data and information.
- Negotiate all appeals with Elite management regarding premium levels and policy plan provisions as necessary.
- Use creativity and underwriting knowledge to write appropriate risks and retain profitable business within delegated authority levels.
- Partner with subordinates to communicate with customers on underwriting issues including, but not limited to, decisions on cancellations, declinations, and exposure concerns.
- Partner with subordinates to identify patterns to resolve or improve issues.
- Promote the organisation’s product through customer networks and stay abreast of changes within the industry and at competitors.
Continuous improvement to ensure effective service
- Actively participate in continuous improvement by fully engaging in team meetings, generating suggestions, following appropriate procedures and continuous process improvement work principles, participating in problem solving activities, and utilising continuous improvement tools to support the work of the team.
- Manage the complaints process in close collaboration with Elite management.
- Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
- Ensure adherence to organisational policies, practices and procedures.
- Identify solutions to enhance cost effectiveness and increase operational efficiency
Service delivery to ensure customer satisfaction
- Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
- Establish productive operational relationships with key internal and external stakeholders.
- Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
- Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
Cost control and governance adherence
- Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
- Comply with corporate governance policies, procedures and standards.
- Operate within agreed mandates.
Quality people practices
- Align own behaviour with the organisation culture and values.
- Share and transfer product, process and systems knowledge to colleagues.
- Ensure achievement of own performance objectives.
- Actively share information with other team members regarding successes, issues, trends and ideas.
- Actively participate in own professional development and career path.
- Actively promote a culture of learning and high performance culture amongst team members.
Experience, knowledge & skills required
- Bachelor degree and/or equivalent NQF Level 7 qualification in general insurance.
- 5 – 8 years’ experience in personal lines underwriting.
- 3 – 5 years’ experience in high net-worth underwriting and/or claims. (recommended)
- 3 – 5 years’ experience in Old Mutual Insure (recommended)
Competency descriptors
- Business insight: Able to make decisions to meet customer needs whilst supporting profit and growth targets.
- Communication: Able to effectively communicate verbally and in writing with a wide range of stakeholders.
- Collaboration: Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries.
- Leading with Influence: Influences and rallies people behind common goals; actively supports growth and inspires others to exceed expectations. Communicates clear strategies and objectives for own function.
- Innovation: Generates creative/out of the box solutions. Challenges the status quo and/or demonstrates ability to relate to challenges from a range of diverse but relevant perspectives. Willing to take calculated risks when introducing novel ideas.
- Personal mastery: Learns and actively works to build self-awareness; develop through experience and feedback from others. Copes effectively with stress and has the resilience to take on stretching and challenging assignments. Adjusts effectively to work within new work structures; processes; requirements and cultures.
- Executing: Displays consistent energy, drive and perseverance in order to deliver results. Demonstrates a willingness to take calculated risks to achieve stretch performance goals.
- Best-practice service delivery: Optimise customer service and relations to ensure customer attraction and retention.
- Drive continuous improvement to ensure optimisation and best practice: Implement continuous improvements initiated.
- Financial and corporate governance to ensure efficiencies: Adhere to all financial requirements and ensure cost efficiency through effective management of planned vs. actual. Implement governance controls to effectively manage risks and potential returns.
- Persuading and influencing: The capacity to persuade, convince and influence others for the purpose of achieving desired results.
- Results orientation: Consistently delivers required business results; achieves achievable, yet aggressive, goals; consistently complies with quality standards and meets deadlines; maintains focus on organisational goals.
- Decision making and problem solving: The extent to which an individual is able to recognise and analyse a problem and/or a difficult situation and develop an appropriate and results-oriented course of action.
- Customer focus: Able to demonstrate concern for customer expectations & needs; make it a priority. Address and manage customer complaints to provide good quality customer care
- Product knowledge: Provide a service/sell a product through an awareness of the product/service.
- Relationship management and networking: The capacity to develop and maintain personal and working relationships, and foster an organisational culture that promotes optimal individual job performance and overall organisational effectiveness. The ability to form and sustain relationships with key client base.
Skills
- Accounting, Budget Management, Change Management, Data Compilation, Executing Plans, Financial Acumen, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications, Policies & Procedures, Presenting Solutions, Professional Presentation, Risk Management, Servant Leadership
Competencies
- Action Oriented
- Business Insight
- Communicates Effectively
- Decision Quality
- Ensures Accountability
- Financial Acumen
- Instills Trust
- Manages Complexity
Education
- NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
Closing Date
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Job Description
- As a Database Administrator - Oracle, part of the RPP platform team, this role supports, maintains and develops databases and their applications to support the systems, Testing, QA and Production environments. The incumbent is individually accountable for achieving results through own efforts. Responsible for the installation, configuration, upgrade, administration, monitoring and maintenance of complex database environments operating in AWS
- Support, maintain and develop databases and their applications.
- Supports the systems, testing, QA and production environments.
- Monitors performance, makes recommendations, and implements such recommendations.
- Writes database documentation, including data standards, procedures and definitions for the data dictionary, including maintaining industry best practices.
- Ensures storage, archiving, backup and recovery procedures function correctly.
- Works closely with IT project managers, database programmers and application developers.
- Communicates regularly with technical, applications, and operational staff, to ensure database integrity and security.
- Establishes user needs, meets their access requirements and resolves their problems.
- Maintains data standards, including adherence to the Data Protection Act.
- Refines design to meet system storage requirements.
- Deploy code to environments using DevOps toolsets
MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)
- Matric
- Bachelor’s degree in Information Science / Information Technology, Engineering or a related field OR equivalent experience in a technical position
- 3+ years of data experience
- Advanced administration experience with Oracle Database
- Knowledge of Oracle RDS, Amazon Aurora, DynamoDB, Redshift, Athena, as well as AWS Database Migration Service and more advantages.
- Experience in Oracle WebLogic Server Administration
- Experience with System Administration with Linux (RedHat, Oracle Linux) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange) Advantages
- Experience or firm knowledge of Automation Required.(SQL, Shell, Java Python, AWS CloudFormation)
- Database troubleshooting and performance tuning
- Experienced setting up monitoring / alarming for production DB environments
- Database migration and ETL experience
- Experienced with Linux system monitoring and analysis
- Good understanding of distributed computing environments
- Experience with query optimization
- Good understanding of Virtualization technologies
- Experience with AWS - any or all of EC2, S3, EBS, ELB, NLB, ALB, RDS, Dynamo DB, EMR
- Firm understanding of security concepts / best practices
- Experience with Load Balancing technologies such as KEMP, and or network monitoring /troubleshooting tools
- Experience Troubleshooting the full application stacks from the OS up through custom applications
- Knowledge of Test Data Management advantages
- Create and maintain DevOps Pipelines in Azure DevOps (advantageous)
Skills
- Action Planning, Business Requirements Analysis, Computer Literacy, Database Administration, Database Reporting, Data Compilation, Data Controls, Data Management, Data Modeling, Executing Plans, Gaps Analysis, Information Technology (IT) Support, IT Architecture, IT Implementation, IT Network Security, Market Analysis, Test Case Management, User Requirements Documentation
Competencies
- Action Oriented
- Business Insight
- Communicates Effectively
- Cultivates Innovation
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
Education
- NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
Closing Date
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Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Business Development, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Follow-Ups, Customer Inquiries, Customer Queries, Customer Relationship Development, Customer Relationships, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Aspires to be a Financial Advisor
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- Bachelors Degree (B), High School (Grade 12) (Required)
Closing Date
go to method of application »
Aspires to be a Financial Advisor
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Aspires to be a Financial Advisor
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
ROLE OVERVIEW
- The role of the Lead Serverless Backend Engineer is responsible for understanding requirements and leading the design and development of solutions under a serverless architecture model. The Serverless Backend Engineer reports directly to the Product Owner and the Chapter Leader.
KEY RESPONSIBILITIES
- Build solutions from requirements received from product owner
- Be able to work in agile environment.
- Able to build POC solutions and demonstrate/present.
- Maintain a stable server with zero downtime
- Work with the product and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and elective technical solution.
- Identify, prioritize and execute tasks in the software development life cycle
- Develop tools and applications by producing clean, code
- Automate tasks through appropriate tools and scripting
- Review and debug code
- Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle
- Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions
- Mentor junior engineers
- Collaborate with team to brainstorm and create new products
- Be able to report on his work using agile tools such as JIRA.
- Be able to elaborate and document their work in confluence.
- Communicative and proactive.
ROLE REQUIREMENTS
Qualifications & Professional Affiliations
- Relevant University Degree and Professional Qualification.
Experience
- AWS components such as Lambda, SQS , Dynamo DB
- AWS API Gateway
- Terraform
- Python 3.9
- Pytest
- Knowledge of Rest API integrations
- Openapi, swagger
- GitHub actions for CI CD
- Docker and Docker compose
- Makefile
- Apache velocity language
- Proven experience as a Back-end developer
- The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.
- Lead the development and maintenance of applications and systems for assigned functional areas or business units. Includes systems analysis and development. OML roles mapped to this profile are: Technical Lead: Software Engineering – Processing, Technical Lead: Software Engineering – SQL, Technical Lead: Platform Engineering, Software Engineer Lead, Manager: Digital Solutions, Technical Lead: Social Platforms and OMF IT Development Capability Manager.
Responsibilities
Analysis of "As Is" and "To Be"
- Document complex "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
Data-Driven Product and Service Improvement
- Develop data-driven analyses to surface new opportunities to differentiate and improve products and user experiences, ensuring consistency across digital products, services, and channels.
Digital Strategy/Transformational Projects Execution
- Manage and deliver end-to-end digital programs and initiatives, leveraging agile and design-thinking principles to drive sustainable implementation.
Digital Talent Development
- Develop digital training and development programs to meet identified needs; run leadership development programs to enable personal transformations around the digital work environment.
Digital Vision and Strategy
- Conceptualize elements of digital strategy and digital-enabled business change projects. Develop approaches to programmatically deliver successful digital innovation engagements.
Project Management
- Manage a portfolio of projects while reporting to senior colleagues.
Quality Assurance
- Develop new methods, tools, and programs for quality assurance. Lead developmental initiatives or programs within an area of expertise.
Budgeting
- Develop and/or deliver budget plans with guidance from senior colleagues.
Information Security
- Lead in detecting and analyzing security incidents, including attacks, breaches, and identified vulnerabilities, and remediate any security gaps in line with the security incident management procedure.
Leadership and Direction
- Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals.
Organizational Capability Building
- Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.
Performance Management
- Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
Application Software Development
- Develop existing and new applications by analyzing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.
Application Software Road Map
- Define and maintain a roadmap to facilitate application software development and ensure the development work is prioritized in line with business requirements.
Information and Business Advice
- Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions.
Skills
- Action Planning, Action Planning, Adaptive Thinking, Agile Project Management, Budget Management, Change Management, Current State Assessment, Data Compilation, Evaluating Information, Executing Plans, Futures Thinking, Gaps Analysis, IT Implementation, Learning and Development (L&D), Managing Stakeholder Expectations, Oral Communications, Policies & Procedures, Project Life Cycle Management, Project Performance Management (PM), Project Quality Assurance, Project Reporting, Project Risk Management, Project Schedule Management, Project Scope Management, Project Strategy {+ 1 more}
Competencies
- Business Insight
- Collaborates
- Communicates Effectively
- Courage
- Cultivates Innovation
- Customer Focus
- Decision Quality
- Develops Talent
Closing Date
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Job Description
- The key focus for the Senior Solution Architect is to perform planning aligned to business objectives on key solutions and objectives, build and participate the architecture capability building, perform solution architecture and design, manage architecture risk and compliance, provide design and build governance and support and communicate and share knowledge around the architecture practices, guardrails, blueprints and standards related to the solution design
Planning
- Lead solution requirements gathering and ensure alignment with business objectives and constraints.
- Define and refine architecture runways for intentional architecture with the enterprise architect
- Provide input into business cases and costing
- Participate and provide architectural runway requirements into Programme Increment (PI) Planning
Architecture Capability
- Develop and oversee segment architecture views and ensure alignment with enterprise architecture.
- Maintain and oversee the segment and solution artifacts in the set enterprise repository and knowledge portals aligned to the rest of the architecture
- Manage the architecture processes based on the requirements for each architype
- Manage change impact of the architecture with stakeholders
- Develop and participate in the build of the solution architecture practice with embedded architects and engineers including the relevant methods, repository and tools
- Manage the segment and solution architecture considering the business, application, information/data and technology viewpoints
- Establish, enforce and implement standards, guardrails, frameworks, and patterns
Solution Design
- Lead and review conceptual, logical, and detailed designs
- Evaluate and approve solution options and technology selections
- Select appropriate technology, tools and build for the solution
- Oversee and maintain the solution blueprints
- Drive incremental modernisation initiatives in the delivery area
Risk, Governance and Compliance
- Identify, assess, and mitigate risks at a solution architecture level
- Ensure and enforce compliance with policies, standards, and regulations
- Lead architecture reviews and integrate with governance functions
- Integrate with other governance and compliance functions to ensure continuity in managing the investment and risk for the organisation pertaining to the solution architectures
- Establish and provide standards, guidance, and tools to delivery teams.
Implementation Guidance and Collaboration
- Establish and provide solution architecture guidance and tools to delivery teams
- Lead and facilitate collaboration with delivery teams to achieve architecture objectives
- Manage and resolve deviations and ensure up-to-date solution design documentation
- Identify opportunities to optimise delivery of solutions
- Oversee and conduct post-implementation reviews
- Develop code patterns and implementations where required
- Communication and Knowledge Sharing
- Communicate the up-to-date views for the architecture
- Communicate and collaborate the relevant standards, practices, guardrails and tools to stakeholders
- Ensure that IT teams are well informed or trained in the respective architecture requirements
- Communicate and collaborate with stakeholders' relevant views on planning, technology assessments, risk, compliance, governance and project assessments
- Drive or participate in the relevant Centres of Excellence (CoEs)
- Communicating technology vision and roadmap aligned to the business strategy
- Participate in the architecture collaboration forums
- Ensure effective participation in the Agile Ceremonies
MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)
- Matric
- Degree or diploma in Information Technology, Computer Science, Engineering OR relevant diploma / degree
- Experience: Requires a minimum of 5 years in a technical/solution design role and a minimum of 5 years relevant IT experience
ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)
- TOGAF
- ArchiMate
- Cloud Certifications (AWS, Azure)
- Financial Services experience in Insurance and/or Banking
COMPETENCIES REQUIRED
- Critical thinking/problem solving
- Teamwork/collaboration
- Effective Communication Skills
- Leadership skills
- Knowledge and experience in architecture domains
- Knowledge and experience in architecture methods, frameworks and tools
- Solution Design Experience
- Agile Knowledge and Experience
- Cloud Knowledge and Experience
Skills
- Adaptive Thinking, Application Development, Confidentiality, Database Administration, Database Queries, Data Classification, Data Compilation, Data Compression, Data Encoding, Data Modeling, Data Recovery, Executing Plans, Gateway Servers, IT Architecture, Test Case Management
Competencies
- Cultivates Innovation
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Persuades
- Plans and Aligns
- Strategic Mindset
- Tech Savvy
Education
Closing Date
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Job Description
- Requirements: Gr12 (Matric). Understanding of FAIS.
- This role manages a sales team and distribution strategy and is accountable for the sales targets and profitability of the team, over periods of up to a year.
- The position has been identified as a FAIS position and falls within the ambit contemplated by FAIS related to Category B . The successful candidates must therefore comply with all FAIS requirements, including the Fit and Proper requirements of Honesty and Integrity (e.g. be clear of any offence relating to fraud, dishonesty and/or any professional misconduct) as well as competence and relevant qualifications.
- Manages sales & expense budget for a sales team in a branch against set targets.
- Responsible for distribution strategy of products within a branch.
- Accountable for local marketing.
- Identifies & creates coordinated sales opportunities.
- Responsible for external networking & relationship building with key door openers.
- Ensures delivery of customer value.
- Manages, develops, appoints & trains sales agents.
- Responsible for 15-20 Sales Agents
Competencies
- Builds Effective Teams
- Builds Networks
- Business Insight
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
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Job Description
- Requirements: Matric, Financial Services industry experience advantageous, Clear Credit and Criminal record. Good communication skills (written and verbal), Presentations skills an added advantage
- The incumbent will be responsible for building and maintaining their own client base, marketing and selling the Old Mutual product and contributing to the financial wellbeing of the community.
- Establish sound working relationships and maximises opportunities with prospective clients
- Uses appropriate interpersonal and communication techniques to gain client acceptance
- Works in specific allocated markets
- Works with a specific product
Skills
- Financial Products, Financial Services Industry, Sales
Competencies
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Plans and Aligns
- Tech Savvy
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
go to method of application »
Job Description
- Requirements: Gr12 (Matric). Understanding of FAIS.
- Manages and coordinates the organisation’s sales function to meet the organisation’s business requirements. Manages a large-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.
Responsibilities
Leadership and Direction
- Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these tenets and do extraordinary things to achieve local business goals.
Customer Relationship Management / Account Management
- Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Sell Customer Propositions
- Configure a complex product-and-services solution and associated contractual terms that meet the customer's mid- to long-term needs, taking input from relevant internal specialists. Present the solution to customer representatives and negotiate agreement within a predefined range of commercial parameters, or, alternately, review sales proposals from team members and authorize those that deviate from standard terms, escalating issues to senior management where appropriate.
Sales Opportunities Creation
- Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.
Performance Management
- Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
Operations Management
- Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).
Promoting Customer Focus
- Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships.
Key Account Management
- Manage and develop important customer relationships with guidance from senior colleagues, and/or manage an account team delivering day-to-day support. Customers are likely to include mid-tier companies, multinational corporations, and the like.
Customer Relationship Development / Prospecting
- Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
Budgeting
- Develop and/or deliver budget plans with guidance from senior colleagues.
Organizational Capability Building
- Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.
Skills
- Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Communication, Consultative Selling, Customer-Focused, Customer Relationships, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Marketing Planning, MS Office Skills, Relationship Building, Sales, Sales Software, Strengthening Customer Relationships, Upselling
Competencies
- Builds Effective Teams
- Builds Networks
- Business Insight
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- High School (Grade 12) (Required)
Closing Date
Method of Application
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