Business Analyst - Product Development Change at Curo Funds Service

Key Responsibilities

Business Case Development:

• Produce business cases for new initiatives, evaluating their desirability, feasibility, and viability.
• Conduct cost-benefit analyses to support informed decision-making.

Design Thinking & Customer-Centric Approach:

• Apply design thinking methods to understand and address client needs, ensuring solutions are user-friendly and effective.
• Engage with stakeholders to align solutions with customer expectations and business objectives.

Requirements Documentation:

• Break down epics into features and user stories with stakeholder input, documenting business rules, use cases, and system requirements.
• Utilize tools like ARIS, Confluence, Visio, Lucidchart, or Miro to document data flows, business processes, SOPs, and work instructions.

Process Analysis & Improvement:

• Analyse existing business processes to identify inefficiencies and recommend improvements.
• Propose solutions to streamline operations and support business or project objectives.

Agile Development & Team Collaboration:

• Participate in an agile development team, attending Scrum meetings, and serving as a Product Owner when required.
• Manage Kanban boards and collaborate with the delivery team to define priorities and release cycles.

Stakeholder Engagement & Alignment:

• Regularly engage with stakeholders to validate features and ensure alignment with business goals throughout the SDLC.
• Communicate with developers to clarify specifications, design, and changes, and assist in coordinating product releases.

Testing & Quality Assurance:

• Collaborate in the development of test plans and cases, conducting user acceptance testing (UAT) to validate solution quality and alignment with requirements.
• Support test preparation, execution, and the development of training materials for new processes or systems.

Release Coordination & Documentation:

• Ensure all release documentation is complete, stakeholders are informed, and the release plan is clearly communicated.
• Provide post-release support, including documentation review and business training.

Requirements

Competencies required:

• Effective Communication Skills: The ability to clearly convey information, ideas, and expectations through various channels, while also listening actively and understanding others' perspectives as well as a strong ability to create and maintain high quality documents.
• Collaborative: The ability to work effectively with others in a team towards a common goal.
• Stakeholder management: The ability to identify, engage, and maintain productive relationships with key stakeholders that have an interest in or influence over a project, initiative, or organisational outcome.
• Attention to Detail: The ability to thoroughly focus on the finer aspects of a task, ensuring accuracy, completeness, and quality in their work.
• Problem-Solving & Analytical Skills: Ability to identify, analyse, and develop effective solutions for complex issues using critical thinking and derive meaningful insights.
• Judgement & Decision-making: The ability to make informed, timely, and effective decisions through analysing information, weighing potential outcomes, and selecting the best course of action to resolve issues and capitalise on opportunities.
• Time Management: The ability to effectively manage time and resources to meet deadlines through task prioritisation and is able to balance multiple tasks and projects efficiently.
• Adaptability: The ability and willingness to be flexible, to adapt to and work effectively within a variety of changing situations and with various individuals and groups.
• Innovative and Process Improvement: Identifies and implements opportunities for enhancing operational efficiency and effectiveness.

Qualifications & Experience

• Bachelor’s degree in Business, Finance, Economics or related field.
• Accredited BA course
• Minimum 5 years’ experience as a Business Analyst
• Proven experience in Agile delivery method
• Previous experience in applying SAFe and Design Thinking frameworks as well as Agile delivery methods.
• Previous Product Owner experience will be advantages