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  • Posted: Nov 29, 2021
    Deadline: Not specified
  • Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
    Read more about this company


    Business Analyst

    What will make you successful in this role?

    • Consult with business to identify business problems and opportunities 

    • Assist with conceptualization, proposal of solution and business case development

    • Analyse and decompose relevant business processes and understand the impact on business 

    • Elicit, analyse, document and maintain business requirements and functional specifications

    • Administration, planning and organizing of work to ensure successful and on time delivery

    • Ensure that solutions deliver on business expectation

    • Participate in quality assurance and user acceptance testing 

    • Investigate production incidents and change requests to identify solutions and work with development team to implement solutions

    • Provide support and collaborate with project management, change management, training, design, development and testing competencies 

    • Comply with company policies and procedures, standards and methodologies

    • Stay current on industry practices and trends in the short term insurance and digital environments and contribute innovative ideas for the use of technology and improvement of processes

    • Assist with compilation of monthly statistics and reporting  

    Qualification and Experience

    • Degree related to business analysis and information systems e.g. B. Com

    • Relevant Tertiary qualification or certificate/diploma in Business Analysis from an industry recognized training institution

    • 3 - 5 years’ experience as Business Analyst e.g. CBAP will be advantageous

    • 3 - 5 years’ Finance regulatory and compliance experience advantageous.

    • Experience with working in an agile environment e.g. Scrum, managing product backlogs and writing user stories

    • Experience in the use of software and process modeling methodologies and tools 

    • Experience working with Atlassian (Jira and Confluence) advantageous

    • Experience in workshop facilitation and communication with stakeholders both internal and external and at different levels of the organisation

    • Experience in the use of project management techniques and methodology advantageous

    • Experience in the regulatory and compliance environment advantageous

    • Experience in the short term insurance industry advantageous

    • Strong analytical and problem-solving ability

    • Thorough knowledge and understanding of business, process and technology environments

    • Effective communication skills, both written and verbal

    • Effective relationship building skills and ability liaise with stakeholders at all levels, internal and external

    • High confidence, self-driven individual who can remain calm and focused under pressure. Ability to manage own workload and timelines

    • Facilitation of workshops, decision-making, and actions to enable teams to agree next steps

    • Ability to effectively deal with conflict situations

    • Ability to be organized while working in a complex, fast-paced and dynamic environment

    • Ability to work independently and collaboratively

    • Ability to take ownership, lead and initiate action and drive actions to completion

    Core Competencies

    • Being resilient - Contributing through others
    • Collaborates - Contributing through others
    • Cultivates innovation - Contributing through others
    • Customer focus - Contributing through others
    • Drives results - Contributing through others

    About The Company

    Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.  Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. 


    Please note this appointment will be made in line with the Divisional Employment Equity targets. People with disabilities are welcome to apply

    Method of Application

    Interested and qualified? Go to Santam Insurance on to apply

    Note: Get your CV ready for 2022. Order our 100% professional CV Service.

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