Business Analyst (Senior) X2 at The South African National Roads Agency (SANRAL)

POSITION OBJECTIVE:

• To analyse, document, and optimise business processes, systems, and data across the organisation to ensure ICT initiatives are aligned with strategic objectives. The Senior Business Analyst acts as a bridge between business units and ICT, identifying technology-enabled opportunities for operational improvement, efficiency, and transformation. The role supports strategic ICT programmes that enhance the effectiveness of road network management and service delivery.

MINIMUM REQUIREMENTS:

• NQF Level 7 bachelor’s degree in Information Technology/ Systems, Computer Science, or related field.
• Minimum 8 years’ relevant experience in Business Analysis or ICT Project environments, with at least 3 years at Senior/Specialist level.

ADVANTEGOUS:

• Exposure to infrastructure, transport, or government sectors.
• Experience with enterprise business systems (ERP, CRM, data analytics platforms).
• Knowledge of ICT investment appraisal and benefits realisation tracking.

TECHNICAL COMPETENCIES:

• Deep understanding of business process analysis, mapping, and redesign techniques.
• Knowledge of ICT governance principles (COBIT, ITIL) and alignment of ICT with organizational strategy.
• Familiarity with Agile, Waterfall, and hybrid methodologies for ICT solution delivery.
• Understanding of data modelling, dashboards, and performance measurement.
• Knowledge of PFMA, POPIA, and public sector ICT governance requirements.

KEY RESPONSIBILITIES:

Business Analysis and Requirements Management

• Lead the analysis, documentation, and validation of business and system requirements for ICT and digital transformation initiatives.

Business Process Mapping and Optimisation

• Analyse, document, and optimise business processes across functions. Recommend ICT-enabled solutions that improve efficiency, effectiveness, and service delivery.
• Support automation and process digitalisation initiatives.

ICT Strategy and Transformation Support

• Translate business needs into ICT strategies and transformation initiatives aligned with enterprise architecture and digital roadmaps.

Stakeholder Engagement and Change Management

• Facilitate collaboration across departments to ensure shared understanding of business requirements and technology solutions.
• Support change management, user adoption, and post-implementation evaluation.

Data and Performace Analysis

• Analyse operational and performance data to inform ICT decisions, monitor KPIs, and assess impact of implemented solutions.

Documentation, Reporting, and Quality Assurance

• Prepare comprehensive business analysis deliverables, including business cases, feasibility studies, use cases, process maps, and requirements traceability matrices.
• Ensure quality assurance in project documentation and governance reporting.

Enterprise Systems Integration and Solution Design Support

• Work with ICT architects and developers to design, validate, and test systems for interoperability and compliance with enterprise standards.

Knowledge Management and Continuous Improvement

• Contribute to knowledge sharing, continuous improvement, and best practice in business analysis.
• Identify opportunities for digital innovation and process automation.

Deadline:19th January,2026