Business Analyst - SMSO at Salt South Africa

• Model business processes and maintain the repository environment’s consistency and integrity on an ongoing basis.
• Responsible for the day-to-day operations of the Business Process Management (BPM) Practice and the BPM effort in their value streams.
• Ensure Ways@Work is maintained according to the changes agreed by the Business Forum.
• Support the continuous improvement workshops to capture and define features that require development.
• Supports the creation of process design, improvement and solution design approach
• Supports the Business Optimisation team, System Solution team, Data management team and the Digital Platform architecture team to execute improvement initiatives.
• Supports the Business Optimisation team, System Solution team, Data management team and the Digital Platform architecture team to execute improvement initiatives.
• Assists in testing and validating the initial solution
• Support training and knowledge transfer activities as well as the continued improvement and development of training content in support of the implemented solutions and processes.
• The BA works closely with process owners for their value streams to run process improvement initiatives that deliver a pragmatic business case.

Work Experience Required

• Proven process modelling, analysis and improvement capability
• Strong understanding of their value-streams and digital products
• Thorough working knowledge of business process analysis
• Strong familiarity with quality management concepts and their application
• Customer-centricity
• Excellent communication and relationship management

Skills and Core Competencies

• Relentless focus on process optimisation by leveraging existing NTT tool sets.
• Continually provide professional challenge to the status quo
• Expertise in process modelling, analysis and implementation
• Actively promotes new ways of working that drive agility, speed, and design-thinking
• Continually apply a digital lens to business and value-stream strategies and requirements
• Understand the NTT business and they key value add processes that drive efficiency and
• revenue for the business