Installations Coordinator- Vuma (Western Cape) at Maziv

Description

• Lead the team/contractor to ensure the process of Installations is carried out seamlessly and consistently across designated area.
• Guiding team throughout the customer experience journey including taking ownership of customer orders from date of booking to conclusion of the order. Continuous assessments and improvement of Installations Management departments methods and procedures;
• Setting all monitoring of daily targets for installations resources aligned with overall Vuma and installations targets.
• Training and development of all installations Coordinators, Schedulers & Install Technician.
• Manage customer order data integrity throughout the installations process;
• Ensure good and accurate communication with customer throughout the installations process;
• Drive daily installations ticket resolution targets
• Analyse and identify trends within the customer feedback surveys to continuously improve the overall customer experience.

Requirements

• Grade 12 or suitable equivalent
• Fibre Optic certification or suitable equivalent.
• At least 2 years Management experience in a similar environment.
• At least 2 years field experience in fibre optics
• Understanding of FTTH networks & GPON/Active Ethernet knowledge.