Business Analyst Team Lead at The Shoprite Group of Companies

Job Objectives    
1. People Training, Coaching, and Management:

• Effectively communicate news, changes and policies to the Business Analyst Team.
• Effectively and timely coach, train and motivate Business Analysts to improve both technical and soft skills based on individual development plans.
• Efficiently manage day to day people issues, e.g. leave, disciplinary processes, recruitment etc.
• Ensure the right people are recruited and selected on a timely basis.
• Effective and efficient management of formal performance evaluation/ KPI feedback sessions at least once a year
• Compile and collate effective development plans and follow-up to ensure progress is made.
• Identify and provide relevant training and coaching on a continuous basis to ensure high levels of competence.
• Manage all Labour Relations issues in an effective and efficient manner.
• Manage project documentation deliverables of team members on an ongoing basis as required in collaboration with Delivery teams

2. Manage and Build Internal Relationships:

• Liaise with other IT Teams and Business Units on an ongoing basis to discuss requirements or enhancements.
• Continuously build and sustain a service orientation culture through feedback on customer service, training and coaching initiatives.
• Maintain continuous, comprehensive knowledge building and effective knowledge sharing within and between team members.
• Handle internal client issues in a correct and timely manner.

3. Change Management

• Implement, maintain and adhere to new Business Analyst Standards.
• Educate team members and internal clients on new functionalities or enhancements.
• Support BA’s in change management meetings on a regular basis.
• Provide guidance to the team on devising effective and efficient approaches to achieve the project objectives, using manual processes or software tools.

4. Quality Assurance

• Implement, maintain and evaluate on a monthly basis the documentation quality principles and standard procedures for Business Analysts, by aligning with Shoprite’s best practice methodologies.
• Establish and implement effective requirements practices and ensure continuous improvement of practices and processes (e.g. administrative processes, data warehousing, business intelligence development activities etc.).
• Implement effective quality controls for documentation & Business Analyst standards.
• Effectively monitor the work of Business Analysts to ensure compliance with all processes, policies and procedures relevant to the Business Analysis and broader Company environment.
• Prepare and deliver weekly team feedback on Community of Practise and BA team deliverables.
• Review requirements developed by Business Analysts.
• Develop long term plans and goals for the team on a yearly basis to manage risk in terms of skills needed for projects on the roadmap.
• Ensure that the baseline business architecture (L3 Business Process models) is created and maintained in the appropriate tool for the area of responsibility.

5. Administrative Management:

• Prepare Business Analyst application requirement documentation. (e.g. Staff Requisition for new positions as well as to fill a vacancy).
• Report, track and communicate status and issues to ensure that requirement documentation is accurate and addresses business needs.
• Track contribution and performance of Business Analysts to the Community of Practise activities, actively promoting participation.

Qualifications    

• 3 year Bachelor Degree in Business Analytics or Information Systems or Business Management, FTI Diploma, or equivalent
• qualification in Analytics, Informatics, Computer Science, Programming or Business
• 1 - 2 years Facilitation/ Coaching qualification
• IIBA (International Institute for Business Analysts)

Experience    

• 5 - 10 years in a Managment role desirable
• 5 - 10 years IT Experience desirable
• 5 years Business Analysis Techniques (IT)
• 5 years Business Process Management
• 3-5 Years Business Requirements Writing
• 5 Years People Management
• 5 Years Quality Management
• 5 years Conflict Management
• 5 Years Coaching & Mentoring
• 3 - 5 years Experience in projects related to tooling for professionals (e.g. Incident Management tools, Integration tools, release management tools, etc.)
• 3-5 Years Experience in projects dealing with IT Specific environments, such as Information Security, Application Monitoring, Enterprise data management tools, Networks, and shared platforms etc.
• 5 Years domain experience in either Finance or Procurement and Supply Chain or Franchise/Pharmaceutical

Knowledge and Skills    

• 3 - 5 years expert knowledge and experience in working in Agile methodologies
• 3 - 5 years Aris Tool
• 5 - 10 years Business Analysis and Process Knowledge
• 3 - 5 years Resource Allocation
• 3 - 5 Years People Development & Motivation
• 3-5 Years Team Management Principles
• 5-10 Years Comprehensive Knowledge of Business Requirements
• 3-5 Years Client Business Processes (Business Retail)