Latest Job at The Shoprite Group of Companies

Job Objectives    

• Manage the lifecycle of all problems raised
• Minimise the impact of incidents that cannot be prevented
• Maintain information about known errors and workarounds
• Maintain information in the knowledge management system
• Complete trend analysis of incidents being raised
• Monitor and manage communications during high impact events to relevant stakeholders
• Facilitate post-mortems and RCA's after each major incident to prevent problem recurrence
• Document and publish RCA's and problem records
• Produce reports on problem management activity
• Create a culture for continuous service improvements

Qualifications    

• Diploma / NQF level 6, Bachelors Degree (3 years) / NQF level 7 in IT and Computer Sciences
• ITIL Foundation

Experience    

• 5+ years experience in incident and problem management
• 5+ years Management of People
• 3+ years Root cause analysis
• 3+ years ITIL practices
• 3+ years Technical systems

Knowledge and Skills    

• Enterprise IT systems across SAP
• Retail and POS
• Strong verbal and written communication
• Ability to make quick and effective decisions
• Ability to influence those who you do not directly manage
• Ability to work well in a team

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Job Objectives    

•  Provide assurance through collaboration with other stakeholders that all IT platforms meet the organisation’s security requirements.
•  Provide security recommendations.
•  Recommend innovative technologies or other methods that will enhance the security of IT environments.
•  Develop standards, policies and procedures as well as best practices documentation.
•  Translate security and technical requirements into business requirements and communicate security risks to different audiences
• ranging from business leaders to engineers.
•  Influence multi-disciplinary teams in implementing and operating cyber security controls.
•  Work closely with application developers to deliver creative solutions to complex technology challenges and business requirements.
•  Automate security controls, data and processes to provide better metrics and operational support.
•  Stay current on emerging security threats, vulnerabilities and controls.
•  Identify and implement new security technologies and best practices.
•  Identify, investigate, and respond to information security event and work with Digital Forensics and Incident Response teams.
•  Identify new security threats by conducting continual monitoring, vulnerability assessments and log analysis.
•  Assist with installation or processing of new security products and procedures.
•  Monitor networks and systems for security incidents.
•  Understand complex technical issues and managing them within a fast-paced business environment.
•  Conduct proactive research to analyze security weaknesses and recommend appropriate solutions.

Qualifications    
Matric / Grade 12
Diploma/Degree

• Recognised industry certifications in cybersecurity such as CISSP (Essential)
• Academic qualifications in computer science, cybersecurity, or any related field (Desirable)

Experience    

•  At least 5 years of experience in the Information Technology field.
•  At least 3 years of experience and hands-on expertise in cybersecurity.
•  Expertise across a variety of security products including firewalls, EDR, SIEM, WAF, IAM, PAM, DLP and encryption solutions.
•  Knowledge of services related to cloud compute, network, storage, content delivery, administration and security.
•  Good understanding and exposure to Information Security standards, architecture and models.
•  Hands on knowledge of automation and DevSecOps skills.
•  Good understanding of software development principles, including design patterns, code structure, programming languages, continuous integration, continuous deployment, and deployment orchestration.
•  Experience in creating new ways to solve existing production security issues and recommending security enhancements.
•  Experience in Incident Response: including the ability to document, any security threats, resolve technical faults and allocate resources to deliver real solutions in a cost-effective way.

Knowledge and Skills    

•  Required Skills: strong technical skills, including experience with Linux and Windows operating systems, scripting languages, and cloud provider ecosystems.
•  Excellent attention to detail, as they must constantly monitor systems to ensure there are no external threats.
•  Strong problem-solving skills in order to swiftly and deal with threats or flaws in the environment.
•  Skilled in discussing complex security issues in understandable business terms.
•  Detailed knowledge of system security vulnerabilities and remediation techniques.
•  Ability to recommend solutions based on use cases and business requirements.
•  Stay- Abreast with emerging technologies and threats and ability to proactively assess and evaluate the adoption thereof in the organization.
•  The commercial acumen to provide cost-effective security solutions.
•  An enthusiasm for staying up to date with the very latest updates about security threats and solutions.

go to method of application »

Job Objectives    

•  Provide assurance through collaboration with other stakeholders that all IT platforms meet the organisation’s security requirements.

•  Provide security recommendations.

•  Recommend innovative technologies or other methods that will enhance the security of IT environments.

•  Develop standards, policies and procedures as well as best practices documentation.

•  Translate security and technical requirements into business requirements and communicate security risks to different audiences

• ranging from business leaders to engineers.

•  Influence multi-disciplinary teams in implementing and operating cyber security controls.

•  Work closely with application developers to deliver creative solutions to complex technology challenges and business requirements.

•  Automate security controls, data and processes to provide better metrics and operational support.

•  Stay current on emerging security threats, vulnerabilities and controls.

•  Identify and implement new security technologies and best practices.

•  Identify, investigate, and respond to information security event and work with Digital Forensics and Incident Response teams.

•  Identify new security threats by conducting continual monitoring, vulnerability assessments and log analysis.

•  Assist with installation or processing of new security products and procedures.

•  Monitor networks and systems for security incidents.

•  Understand complex technical issues and managing them within a fast-paced business environment.

•  Conduct proactive research to analyze security weaknesses and recommend appropriate solutions.

Qualifications    

• Matric / Grade 12

• Diploma/Degree

• Recognised industry certifications in cybersecurity such as CISSP (Essential)

  Job Objectives    
  IT Portfolio Engagement
  In conjunction with IT Leadership, develop the internal IT communications and engagement strategy to effectively drive IT objectives.
  Ensure internal communications messages are consistent across all mediums and for different functions across the IT organisation.
  Develop clear plans to manage and implement IT and Portfolio communications.
  Work with the communications team to plan, design, write and implement communication plans and deliverables.
  Ensure communications are written, packaged and scheduled for distribution.
  Project management communication of in-scope activities including brief, direct and manage creative agencies for relevant projects and activities.
  Delivery of key communications to stakeholders including presentations at relevant meetings

  Portfolio Management Office communication
  In conjunction with senior managers, develop the internal communications strategy for key projects (complete delivery life cycle) which identifies and addresses the key communication challenges.
  Create engaging and informative content and messages to convey project progress and updates.
  Ensure assigned projects are successfully communicated to employees and stakeholders.
  Ensure the project communication strategy for projects is always aligned with the scope and implementation of the projects.
  Communications to support the successful delivery of all PMO projects.
  Assist Project Managers in project status updates, presentation to senior management and relevant project communications.
  Ensure that created communications collateral is reviewed and signed off appropriately and transparently.
  Align with colleagues in the HR and Marketing team to ensure that all project communications are aligned to the brand, values, and tone.

  Stakeholder Engagement
  Initiate and develop relationships with key stakeholders to encourage IT stakeholder engagement.
  Partner with key stakeholders to develop and implement strategies, roadmaps and plans within the IT context and objectives to improve IT effectiveness.
  Develop clear plans to manage and implement stakeholder engagements.
  Address stakeholder issues/concerns in an accurate and timely manner.
  Work closely with stakeholders to understand the business needs and to explore opportunities for growth.
  Conduct business reviews with stakeholders on a periodic basis.

  Development
  Advisory services and guidance to encourage cultural change during periods of transition at multiple levels in Shoprite IT.
  Provide advisory and guidance to IT managers/stakeholders for relevant projects and activities.
  Identify present and future IT development opportunities with key IT stakeholders.
  Work with a development specialist to craft activities, plans, and toolkits to enable key IT stakeholders to expand their effectiveness.

  People Management
  Manage, guide and develop a team.
  Plan and allocate work to team members.
  Accountable for ensuring tasks are delivered on time and to standard.
  Qualifications    
  Bachelor's degree in Communications or equivalent
  Experience    
  2-5 Years’ experience in a current and progressive internal communications role, with exposure to employee engagement and communications trends,
  Managing and coordinating effective employee communications campaigns through various channels with a good understanding of internal uses of digital and related technologies including relevant platforms (eg O365) and channels.
  Knowledge and Skills    
  Connecting & Initiating
  Executing & achieving
  Responding & adapting
  Analysing & Innovating
  Stakeholder relations & communications
  Human Capital administration, policies & procedures
  Internal Communications
  Project Management
  Governance & ethical behaviour

• Academic qualifications in computer science, cybersecurity, or any related field (Desirable)

Experience    

•  At least 5 years of experience in the Information Technology field.

•  At least 3 years of experience and hands-on expertise in cybersecurity.

•  Expertise across a variety of security products including firewalls, EDR, SIEM, WAF, IAM, PAM, DLP and encryption solutions.

•  Knowledge of services related to cloud compute, network, storage, content delivery, administration and security.

•  Good understanding and exposure to Information Security standards, architecture and models.

•  Hands on knowledge of automation and DevSecOps skills.

•  Good understanding of software development principles, including design patterns, code structure, programming languages, continuous integration, continuous deployment, and deployment orchestration.

•  Experience in creating new ways to solve existing production security issues and recommending security enhancements.

•  Experience in Incident Response: including the ability to document, any security threats, resolve technical faults and allocate resources to deliver real solutions in a cost-effective way.

Knowledge and Skills    

•  Required Skills: strong technical skills, including experience with Linux and Windows operating systems, scripting languages, and cloud provider ecosystems.

•  Excellent attention to detail, as they must constantly monitor systems to ensure there are no external threats.

•  Strong problem-solving skills in order to swiftly and deal with threats or flaws in the environment.

•  Skilled in discussing complex security issues in understandable business terms.

•  Detailed knowledge of system security vulnerabilities and remediation techniques.

•  Ability to recommend solutions based on use cases and business requirements.

•  Stay- Abreast with emerging technologies and threats and ability to proactively assess and evaluate the adoption thereof in the organization.

 The commercial acumen to provide cost-effective security solutions.
 An enthusiasm for staying up to date with the very latest updates about security threats and solutions.

go to method of application »

Job Objectives    
1. People Training, Coaching, and Management:

• Effectively communicate news, changes and policies to the Business Analyst Team.
• Effectively and timely coach, train and motivate Business Analysts to improve both technical and soft skills based on individual development plans.
• Efficiently manage day to day people issues, e.g. leave, disciplinary processes, recruitment etc.
• Ensure the right people are recruited and selected on a timely basis.
• Effective and efficient management of formal performance evaluation/ KPI feedback sessions at least once a year
• Compile and collate effective development plans and follow-up to ensure progress is made.
• Identify and provide relevant training and coaching on a continuous basis to ensure high levels of competence.
• Manage all Labour Relations issues in an effective and efficient manner.
• Manage project documentation deliverables of team members on an ongoing basis as required in collaboration with Delivery teams

2. Manage and Build Internal Relationships:

• Liaise with other IT Teams and Business Units on an ongoing basis to discuss requirements or enhancements.
• Continuously build and sustain a service orientation culture through feedback on customer service, training and coaching initiatives.
• Maintain continuous, comprehensive knowledge building and effective knowledge sharing within and between team members.
• Handle internal client issues in a correct and timely manner.

3. Change Management

• Implement, maintain and adhere to new Business Analyst Standards.
• Educate team members and internal clients on new functionalities or enhancements.
• Support BA’s in change management meetings on a regular basis.
• Provide guidance to the team on devising effective and efficient approaches to achieve the project objectives, using manual processes or software tools.

4. Quality Assurance

• Implement, maintain and evaluate on a monthly basis the documentation quality principles and standard procedures for Business Analysts, by aligning with Shoprite’s best practice methodologies.
• Establish and implement effective requirements practices and ensure continuous improvement of practices and processes (e.g. administrative processes, data warehousing, business intelligence development activities etc.).
• Implement effective quality controls for documentation & Business Analyst standards.
• Effectively monitor the work of Business Analysts to ensure compliance with all processes, policies and procedures relevant to the Business Analysis and broader Company environment.
• Prepare and deliver weekly team feedback on Community of Practise and BA team deliverables.
• Review requirements developed by Business Analysts.
• Develop long term plans and goals for the team on a yearly basis to manage risk in terms of skills needed for projects on the roadmap.
• Ensure that the baseline business architecture (L3 Business Process models) is created and maintained in the appropriate tool for the area of responsibility.

5. Administrative Management:

• Prepare Business Analyst application requirement documentation. (e.g. Staff Requisition for new positions as well as to fill a vacancy).
• Report, track and communicate status and issues to ensure that requirement documentation is accurate and addresses business needs.
• Track contribution and performance of Business Analysts to the Community of Practise activities, actively promoting participation.

Qualifications    

• 3 year Bachelor Degree in Business Analytics or Information Systems or Business Management, FTI Diploma, or equivalent
• qualification in Analytics, Informatics, Computer Science, Programming or Business
• 1 - 2 years Facilitation/ Coaching qualification
• IIBA (International Institute for Business Analysts)

Experience    

• 5 - 10 years in a Managment role desirable
• 5 - 10 years IT Experience desirable
• 5 years Business Analysis Techniques (IT)
• 5 years Business Process Management
• 3-5 Years Business Requirements Writing
• 5 Years People Management
• 5 Years Quality Management
• 5 years Conflict Management
• 5 Years Coaching & Mentoring
• 3 - 5 years Experience in projects related to tooling for professionals (e.g. Incident Management tools, Integration tools, release management tools, etc.)
• 3-5 Years Experience in projects dealing with IT Specific environments, such as Information Security, Application Monitoring, Enterprise data management tools, Networks, and shared platforms etc.
• 5 Years domain experience in either Finance or Procurement and Supply Chain or Franchise/Pharmaceutical

Knowledge and Skills    

• 3 - 5 years expert knowledge and experience in working in Agile methodologies
• 3 - 5 years Aris Tool
• 5 - 10 years Business Analysis and Process Knowledge
• 3 - 5 years Resource Allocation
• 3 - 5 Years People Development & Motivation
• 3-5 Years Team Management Principles
• 5-10 Years Comprehensive Knowledge of Business Requirements
• 3-5 Years Client Business Processes (Business Retail)

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Job Objectives    
 To understand the current business environment:

• Analyse and understand the current business environment
• Analyse and understand the current business strategies
• Understand the current trends and developments in the industry

 To identify and understand business requirements:

• Work with user departments in the identification and documentation of user requirements
• Assess and document the business implication of user requirements to the business process involved
• Propose and document process improvements where appropriate
• Define business rules and guide the implementation of these rules in the development of the various application systems

 To determine a suitable solution to address business needs/requirements:

• Works closely with System Analysts and Project Managers to design and implement solutions
• Provide input on alternatives presented by the technical designers and answer detailed questions regarding the business design
• Engage the most appropriate business representatives to obtain input and agreement on alternatives that are presented

 To deliver the required solution:

• Research, document and prepare business cases on appropriate technologies, which will align with the business strategies of the organisation
• Define scope of solution and ensure understanding of scope by business user
• Review technical solutions and As Is business processes against business requirement specification
• Documenting and evaluating required data and information
• Facilitate and co-ordinate User Acceptance Testing
• Understand, document and escalate project risks
• Liaise with other project areas to co-ordinate interdependencies and resolve issues

 To train business users:

• Render support and facilitate sessions for end-users, including training where applicable

 To continuously support the business environment:

• Maintain an understanding of enterprise business initiatives and objectives, the various line portfolios, and
• current trends and developments in the technology field

To lead, mentor and coach junior and intermediate BA’s within the stream:

• Assist Senior Business Analyst to monitor portfolio activities
• Coaching and mentoring for the domain stream BA’s in BA tools and processes
• Provide input to strategic planning and setting of goals objectives
• Prioritise business requests
• Understand interdependencies across capability areas
• Manage BA workload
• KPA/KPI monitoring
• Manage BA leave, overtime, etc.

Qualifications    
Essential:

• 3 year Financial Degree/Diploma
• Desirable:
• FTI Diploma

Experience    
Essential

• (5 years) Business analysis in Finance
• (5 years) ERP systems
• (2-3 years) Retail industry
• SAP FI experience

Desirable

• S/4 Hana experience

Knowledge and Skills    
Essential

• Formal training in business analysis and design methodologies
• Experience in participating in projects
• Solid track record in successful delivery in the BA environment

Desirable

• Experience in a global business environment is preferred
• Business understanding of the broader retail industry will be advantageous.

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Job Objectives    

• Implementation, administration, optimisation and maintenance on the AWS platform
• Troubleshooting of AWS outages and performance issues
• Analysing and implementing of cost saving solutions, security remediation tools and monitoring.
• Interact with other teams to implement systems and solutions following the AWS Well-Architected Framework and AWS best practices.
• Scripting and automation
• To implement and assist with Disaster Recovery management, procedures & documentation
• Network configuration, subnetting, routing (intra / inter account and VPN)

Qualifications    

• Grade 12
• 5-10 Years Industry Certification: MCSE (Microsoft Certified Systems Engineer): Infrastructure Engineer
• 3-5 Years Industry Certification: AWS Certified Solutions Architect Associate

Experience    

• 3-4 Years Extensive experience with core AWS Services including but not limited to: EC2, VPC, S3, RDS, CloudTrail, Cloudfront, Cloudwatch WAF, EFS, SQS, SNS, Lambda, IAM, Athena, Glacier, KMS, Organizations, API Gateway, Trusted Advisor, Guard Duty, Config, Systems Manager, Route 53, Certificate Manager
• 3-4 Years Experience with other AWS Services including: Athena, EMR, Service Catalog, Control Tower, EKS, ECS, Cognito, Resource Access Manager, Directory Service
• 1-2 Years Experience with AWS DevOps
• 5-10 Years Extensive experience with Microsoft Windows Server
• 5-10 Extensive experience with core Microsoft Windows roles and features
• 3-5 Years Experience with Linux
• 5-10 years Extensive experience with Microsoft Active Directory Domain
• 3-5 Years Experience with Microsoft Active Directory Federation Services
• 5-10 Proven history of incident response, diagnostic activities, Root Cause Analysis (RCA), Corrective Action Plans, and advanced troubleshooting
• 3-5 Years Experience in documenting environments and processes

Knowledge and Skills    
JOB RELATED KNOWLEDGE

• 3-5 Years Understanding of the concepts of "cloud"
• 3-5 Years Understanding of AWS Well Architected Framework
• 3-5 Years Understanding of AWS Shared Responsibility Model
• 5-10 Years Understanding of Microsoft Windows Server fundamentals and concepts
• 5-10 Years Understanding of Microsoft Active Directory and its components (DNS, DHCP, Group Policy etc) fundamentals and concepts
• 5-10 Years Understanding of virtualisation technologies fundamentals and concepts
• 5-10 Years Understanding of network and storage principles?
• 3-5 Years Understanding of Linux fundamentals and concepts

JOB RELATED SKILLS

• 5-10 Years In-depth knowledge of Microsoft Windows Server architecture design and implementation
• 3-5 Years Strong knowledge in AWS Solutions Architecture and implementation
• 1-2 Years Knowledge in AWS DevOps including pipelines, etc.
• 3-5 Years Scripting experience, specifically with CloudFormation and JSON scripting
• 5-10 Years Strong knowledge of TCP/IP, DHCP, DNS protocols, firewall, basic routing, load-balancing technologies and firewalls.

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Job Objectives    
1. Perform day-to-day troubleshooting & support of integration systems.

• To act as 1st line support for Web Service & Data Flows Integration
• To troubleshoot errors and investigate queries in the integration systems
• To manage & action assigned incidents and requests
• Capture & Review SOA governance information in a EA Repository
• Configure BroadCom Layer7

2. Development of integration requirements to support business and internal projects

• Develop SQL queries, triggers & stored procedures
• Develop scripts on various operating systems
• Develop Java/javascript applications and libraries to be used by integrating clients.
• Design unit tests, testing, and use of testing tools(JMeter, SOAPUI etc)
• Develop BroadCom Layer7 service policies and configurations
• Develop Message Flows e.g. for IBM Integration Bus
• Develop cloud solutions & applications i.e. AWS, AZURE, Google

3. Troubleshooting and Identifying root causes

• Work with network teams (internal and external) to troubleshoot and resolve firewall and connectivity issues.
• Work with the different system administration teams to resolve issues e.g. permissions, disk space, AD users, and AD user groups.
• Assist internal business units and third parties with Integration problem resolutions.
• Investigate queries related to data movement (on Linux, Unix and Windows operating systems)
• Investigate queries related to service access
• Troubleshoot services exposed through BroadCom Layer7
• Escalate problems with Commercial Systems to the System Support for that System
• Investigate problems by writing SQL queries
• Investigates cloud infrastructure and application-related issues

4. Configure integration data flows

• To configure data flows in the Integration Web Interface
• To set up user accounts and permissions for the Integration Web Interface

5. Collaborate with the Integration Support team to smoothly transition new flows and configurations into relevant environments for deployments

• To successfully configure and/or generate changes for the DEV, QA,PRE_PROD & PROD environments

6. Improvement of systems and processes

• Develop processes to improve productivity
• Solve recurring problems by improving solutions & automation

7. Transition basic day-to-day administration and support tasks

• To manage & action assigned Remedy incidents and requests
• Support clients and 3 rd party integrations

Qualifications    

• Matric / Grade 12
• IT-related tertiary qualification

Experience    

• Min 1 Year SQL competency writing queries and developing stored procedures
• Min 1 Year SOA (SOAP, REST, JSON, XML, ODATA, OAUTH, WADL, WSDL
• Min 1 Year Java EE
• Min 1 Year Web Development - javascript
• Min 1 Year Performed support function
• Min 1 Year Software Design Patterns
• Min 1 Year Software development (Java, C#/.NET, SDLC, etc.)

Knowledge and Skills    

• Software Development
• Service-Oriented Architecture
• Production Systems Support(DevOps)
• Enterprise Integration
• System administration (Microsoft/Linux)
• Cloud Operations
• Database administration (MSSQL, MySql)