Business Analyst at PwC South Africa

Role Overview:

The business analyst bridges the gap between IT and the business by assessing processes, determining requirements and delivering data-driven recommendations and reports to executives and stakeholders. They are involved in the design or modification of products and works closely with stakeholders and cross-functional teams to identify and address business challenges, ensuring that products meet the needs and requirements of the business. Business analysts play a critical role in guiding businesses in improving processes and products through data analysis. 

Key Responsibilities: 

• Requirements Gathering and Analysis Collect, analyse, and document detailed business and technical requirements from stakeholders to ensure clarity and alignment with product goals. 
• Stakeholder Communication Facilitate effective communication between stakeholders and the product team to ensure a mutual understanding of project requirements and expectations. 
• Design Thinking and Prototyping Participate in design thinking workshops, develop low-fidelity and high-fidelity prototypes using tools like Figma. Conduct user sessions to gather feedback and iterate on prototypes. 
• User Story Development Write clear and concise user stories and acceptance criteria to guide the product team in delivering features that meet business needs. 
• Process Mapping and Improvement Analyse and map current business processes, identify areas for improvement, and propose solutions to enhance efficiency and effectiveness. 
• Data Analysis and Reporting Conduct data analysis to support decision-making, track product progress, and provide actionable insights to stakeholders. 
• Functional Testing and Validation Develop test plans, test cases in Azure DevOps, conduct functional testing, and ensure that products meet business requirements. 
• Product Documentation Maintain comprehensive and up-to-date documentation of business requirements, process flows, and product deliverables. 
• Change Management Manage changes to product scope, requirements, and priorities, ensuring that impacts are communicated and understood by all team members. 
• Agile Practices and Facilitation Support agile practices within the team, participate in sprint planning, stand-ups, and retrospectives, and help ensure continuous delivery of value. 
• Stakeholder Training and Support Provide training and support to stakeholders and end-users to ensure smooth adoption and utilization of new systems and processes. 
• Ownership of governance Ensure that governance required for product delivery is in place, including Technology Risk Framework and Application Readiness Review requirements.  
• Technology champion Stay abreast of technologies that drive our product development. 

Qualifications: 

• A bachelor's degree / diploma in IT, Computer Science, Data Science, or a related technical field. 
• Certifications business analysis best practice and techniques are advantageous.  

Desired Skills and Experience: 

Some of the desired skills and experiences for the Business Analysts role are: 

• Experience: 3-5 years of experience in business analysis or a related role. 
• Agile & SDLC: Familiarity with Agile methodologies and the software development lifecycle (SDLC) 
• Analytical Thinking: Ability to analyze complex data and processes. 
• Communication: Strong verbal and written communication skills. 
• Problem-Solving: Aptitude for identifying issues and proposing effective solutions. 
• Technical Proficiency: Knowledge of relevant software tools and technologies, Power Platform, Node JS, Angular, C# and .NET will be advantageous. 
• Stakeholder Management: Ability to engage and manage stakeholder expectations. 
• Documentation: Proficiency in creating clear and concise documentation. 
• Requirements Elicitation: Proficiency in requirements elicitation and documentation. 
• Design Thinking: Understanding of design thinking principles. 
• Prototyping: Knowledge of prototyping tools and techniques. 
• Software Testing: Knowledge of testing methodologies and user acceptance testing (UAT). 
• User Experience (UX): Understanding of user experience (UX) principles.