Business and Process Analysts at MultiChoice

About the Role

• Help the businesses to implement solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners. Analyze by studying the needs, its business model, its workflows, and its technological systems. Making recommendations to Management that will improve business efficiency. Document requirements and solutions against best practices and frameworks.

Responsibilities

• Develop Business and Process COE
• Build business and process analysis frameworks/practices within MAH
• Establish COE for MAH
• Assist in the development and implementation of a repository
• Provide and incorporate methodology to keep business rules updated at all times
• Implement governance framework
• Implement advanced strategies for gathering, reviewing and analyzing data requirements
• Develop business concepts, capabilities and organizational structures as informed by business strategy – Identify and develop business processes and requirements
• Highlight business rules, data and concepts.
• Provide operational thinking that enables the group to focus on the big picture
• Implement management and control systems and frameworks to ensure alignment between business capabilities and strategic goals
• Conduct Business and Process analysis
• Assess business holistically and develop the business architecture
• Develop and validate both current-state and future-state maps with cross-functional teams and/or customers
• Distill large amounts of complex requirements and data from disparate sources, condense, simplify and clearly articulate the information for the purpose of problem solving
• Assist in defining a set of KPIs that allow management to measure performance of the business as a whole
• Document business requirements
• Document business processes
• Always challenge the status quo to obtain best outcomes
• Eliciting requirements
• Translating and simplifying requirements
• Requirements management and communication
• Prioritize requirements and create conceptual prototypes and mock-ups
• Apply best practices for effective communication and problem-solving
• Researching possible software solutions to increase work efficiency
• Develop business data
• Assist in defining business data architecture
• Assist in continuously refining data architecture
• Clearly map data flows (current and future)
• Build Capability for Business and Process Analysis
• Provide the bridging between business strategy, enterprise architecture
• Business processes (implemented through systems, people and their individual job functions)
• Teach internal teams and countries on frameworks and capabilities
• Provide services to internal teams and country / regional MAH businesses

Qualifications

• BCom Degree or equivalent qualification
• Business and process analysis certification
• Customer Experience knowledge and experience

Required Skills

• Relationship building
• Deadline Driven
• Strong Coordination Skill
• Strong Written skills
• Conflict Management
• Strong Analytical Skill (including use of MS Excel for data analysis)
• Presentation skills (including development of MS PowerPoint documents)
• Report writing- audience Snr Management & Exco

Preferred Skills

• Minimum of 5 years’ experience in Business and Process Analysis
• Experience with working with African markets would be an advantage
• MultiChoice Product / Service knowledge an advantage
• Excellent understanding of business and process design principles and methodologies and proven track record
• Good overall experience in all areas of the MAH Business would be an advantage