Business Communication Consultant at Sanlam Group

What will make you successful in this role?
Job purpose 

• To plan, create and distribute quality client-facing documentation in line with the agreed practice in the Business Communication team. This includes the compilation of ad hoc client facing letters with mail merge tools, quality data management and testing of batch generated letters and statements.    

Key outcomes

The following outcomes will be expected to be achieved by the Business Communication Consultant:

• Do the day-to-day distribution of Glacier’s electronic communication to clients and intermediaries 
• Ensure a quality, consistent and holistic approach to documentation changes by keeping systems, process and regulatory requirements such as TCF in mind
• To keep abreast with communication techniques and implement it
• Deliver & prioritise various projects at the same time
• Create new documents from scratch in a team environment
• Influence the outcome of documents in projects considering client experience to ensure quality communication
• Proofread, translate and edit documents as required by the business
• Responsible for user acceptance testing and providing input in compiling testing matrixes
• Responsible for input into and sign-off of client statements after UAT
• Do quality assurance on team members’ work & coach for improvement

Qualifications and experience

• A degree in communication or document design will be to your advantage.
• At least 2/3 years’ experience in an investment environment where written communication and/or document design is required
• Advanced Excel & MS Word skills 
• The following will be to your advantage:
• Experience with tools such as Everlytic 
• Previous experience in (AUT) testing 
• Creative writing skills 

Competencies

• Excellent communication skills, written and verbal, in English and Afrikaans
• Knowledge of financial services and investment products
• Planning, prioritising and organisational skills
• High attention to detail, analytical thinking and problem-solving skills
• Exceptional Client Service Orientation
• Relationship building skills – ability to communicate on all levels
• Ability to work under pressure and deliver on deadlines

Attributes

• Positive, enthusiastic attitude 
• Honesty, integrity and respect
• Ability to co-operate and thrive both within an independent and team environment

Qualification and Experience

• Grade 12 with 3 to 4 years related experience.
• Knowledge and Skills
• Financial advice and support
• Assist with production target achievement
• Compliance
• Partnership and network building