Business Communication Consultant at Sanlam Group

Job purpose 

• To plan, design and manage the distribution of quality client-facing documentation in line with company strategy and regulatory requirements, including the bulk distribution of electronic communication.

Key outcomes

The following outcomes will be expected to be achieved by the Business Communication Consultant:

• Plan, compile & manage communication for bulk distribution to clients & intermediaries
• Gather, analyse, investigate and interpret all information received by various stakeholders before communication is drafted
• Interpret integrity of high volumes of client & intermediary data
• Assist with the development and design of client-facing communication and member guides
• Proofread and edit documents as required by the business
• Research best practice principles to apply in communication and document design
• User acceptance testing (UAT)
• Day-to-day release of Glacier’s electronic communication to clients and intermediaries

Qualifications and experience  

• A degree in communication or document design
• At least 2/3 years’ experience in an investment environment where written communication and/or document design was required
• Advanced Excel & MS Word skills

The following will be to your advantage:

• Experience with tools such as Everlytic 
• Creative writing skills

Competencies

• Client Focus
• Cultivates Innovation
• Collaborates
• Drives Results 
• Being Resilient
• Excellent written and verbal communication skills in English 
• Knowledge of financial services and investment products
• A good understanding of client experience principles
• Planning, prioritising and organisational skills
• High attention to detail, analytical thinking and problem-solving skills
• Exceptional Client Service Orientation
• Relationship building skills – ability to communicate on all levels
• Ability to work under pressure and deliver on deadlines

Attributes

• Positive, enthusiastic attitude
• Honesty, integrity and respect
• Ability to co-operate and thrive both within an independent and team environment