The group’s corporate centre includes many of the critical functions required by a large and complex financial services business. It represents custodianship and has ultimate accountability to external stakeholders such as shareholders and regulators.
These functions may sound boring at first glance – treasury, risk, compliance, governance, audit, fin...
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The purpose of the Business Conduct Programme Support Manager is to take responsibility for supporting the operational functioning and management of the ethics and conduct rewards programme including the coordination of support activities. The role also requires management of the group’s ethics communication strategy, plan and execution thereof which include events management, campaigning and other related initiatives. In addition to that the Business Conduct Programme Support Manager coordinates the relationship between internal stakeholders, project management, staff awareness training and monitoring, assessing and reporting of programme implementation and participation progress. The purpose of the role is to ensure implementing innovative solutions to challenging ethics and compliance issues across the group.
Ensure efficient and effective reward programme operations as well as group communication initiatives.
Effective internal and external stakeholder relationship management and continued engagement.
Confirms and communicates portfolio status to relevant stakeholders which includes quarterly reporting to governance structures.
Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
Ensure implementation of relevant policies, governance and practice standards across the business
Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
Research, enable and consult on improvements and opportunities to harness technology and platform enablement
Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
Compile reports that track progress and guide business to make informed decisions
Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
Partner and collaborate with team members to achieve team success
Share information and knowledge that benefits the team
Develop, encourage and nurture collaborative relationships across area of specialisation
Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
Partner and collaborate with team members to achieve team success
Share information and knowledge that benefits the team
Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
Engage in cross-functional relationships to obtain and to provide work support
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