Business Development Manager, Air & Sea at DSV

Main Purpose of The Role:

• To be part of New Business Commercial Team and champion New Business growth for DSV.
• To Protect, Grow and Innovate with regards to New Business Signed on.

Minimum Requirements:

• Must have a min of 4 years experience in Sales.
• Must be fluent in English, both written and verbal.

Skills & Competencies

Technical & Commercial

• Strong understanding of Air & Sea freight forwarding products and services.
• Proven ability to sell complex logistics solutions.
• Solid commercial, negotiation, and financial acumen.

Soft Skills

• Results-driven with a strong hunter mindset.
• Excellent communication and presentation skills.
• Relationship builder with stakeholder management capability.
• Self-motivated, disciplined, and resilient.

Qualifications: 

• Matric (essential)
• Degree (will be of advantage)

Computer packages

• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook, CRM systems

Duties and Responsibilities:

Business Development & Sales

• Identify and pursue new Air & Sea freight opportunities within target industries and trade lanes
• Develop and execute new business sales plans to achieve volume, revenue, and margin targets
• Build and maintain a strong sales pipeline through prospecting, networking, and referrals
• Lead customer negotiations, pricing discussions, and contract finalisation
• Drive cross-selling opportunities across DSV’s broader service offerings where applicable

Customer & Account Management

• Establish trusted, long-term relationships with key decision-makers and stakeholders
• Understand customer supply chain needs and propose tailored logistics solutions
• Ensure smooth onboarding and handover to operations, maintaining service excellence
• Proactively manage customer performance, retention, and growth opportunities

Market & Strategic Insight

• Monitor market trends, competitor activity, and customer needs within Air & Sea freight
• Contribute to sales strategy and vertical-specific initiatives
• Provide accurate revenue forecasting and reporting through CRM and internal tools

Internal Collaboration

• Work closely with Operations, Pricing, Customer Service, and Finance to deliver competitive and compliant solutions.
• Ensure adherence to DSV policies, governance, and ethical sales practices

Key Performance Indicators (KPIs)

• New business revenue and gross profit
• Customer acquisition and pipeline conversion
• Margin quality and yield
• Retention of newly acquired customers
• Accuracy of forecasts and CRM discipline