Job Summary
- To plan, manage, integrate and monitor the implementation of DHA activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
- To provide specialist advice and support in business enablement and creation of information to inform decision making.
Job Description
Preferred Education:
Preferred Experience:
- 1-2 years’ Experience in a similar environment at junior management level
- Experience with DHA processes
Knowledge and Skills:
- Stakeholder management
- Results driven
- Complex problem solving
- Commercial and cross functional awareness
- Systems thinking capability and business acumen
Accountability: Implementation and Embedment of DHA processes
- Understanding the service delivery requirements required from a DHA perspective.
- Oversee DHA processes and activities in IC.
Accountability: Learning and Development
- Support with the training and development needs required to integrate DHA capabilities into branch network.
- Designing learning content based on DHA requirements.
- Crafting learning journey for branch network.
Accountability: Governance and Compliance
- Keeping up to date with changes on DHA policies and regulations.
- Support with the implementation of DHA processes.
- Ensure adherence to regulatory requirements and internal governance standards related to DHA processes.
- Monitor compliance risks and implement corrective actions where necessary.
Accountability: Business Management
Accountability: Ensure that timelines are met
- Support in delivering on DHA initiatives in a timeously manner.
- Supporting in adhering to DHA timelines for delivery of initiatives.
Accountability: Dealing with Stakeholders
- Taking responsibility for managing the expectations of stakeholders.
- Collaborating with stakeholders to effectively implementing and embedding DHA processes.
Accountability: Performance Monitoring & Reporting
- Develop and maintain dashboards or reports to track DHA process performance.
- Provide insights and recommendations to improve operational efficiency.
Accountability: Risk Management
- In conjunction with Risk and Ops Manager assess operational risks associated with DHA activities and implement mitigation strategies.
- Escalate critical risks to relevant stakeholders promptly.
Accountability: Change Management
- Lead change initiatives to embed new DHA processes across the branch network.
- Communicate changes effectively to stakeholders and ensure smooth adoption.
Accountability: Customer Experience
- Monitor the impact of DHA processes on customer experience.
- Implement improvements to enhance client satisfaction.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: December 19, 2025
Gmail
Yahoomail