Business Intelligence Analyst at hearX Group

Job Purpose: 

Business Intelligence refers to data-driven decision-making with the help of aggregation, analysis and visualization of data to strategize and manage business processes and policies. The BI Analyst is expected to perform this function in hearX, across our marketing departments in the B2C division, and to assist businesses in the interpretation of such data to guide marketing strategy and process optimization, ultimately increasing company profitability.

Minimum Requirements:

Education:

• Relevant Information Technology degree or diploma 
• BEng Industrial Engineering
• Certification in BI or BI tools (desirable) 

Knowledge and Skills:

• Proven experience as an analyst (BI, MI, or RTA)
• Knowledge of SQL queries, SQL Server Reporting Services (SSRS), and SQL Server Integration Services (SSIS)
• Knowledge in technology such as Power BI, MEAN Stack, QlikView/QlikSense, or Tableau.
• Ability to interpret code and support applications, reports, and processes

Experience:

• 2-4 years as a BI Analyst 
• Two (2) + years of proven experience in data analytics
• Advanced knowledge of Microsoft Excel (macros, pivot tables, formulas)

Experience maintaining, and administrating business reports using BI tools like:

• Excel
• QlikSense
• BigQuery
• Power BI
• Tableau
• Strong analytical, and troubleshooting skills and root-cause analysis ability
• Experience in the medical tech field would be beneficial
• In-depth understanding of database management systems and ETL automation and optimization
• Proven abilities to take the initiative and be innovative

Other: 

• Experience with Pardot or Salesforce will be advantageous 
• Experience with BI in digital marketing and consumer industries will be advantageous

Key Performance Areas, Weighs, and Objectives: 

Business Intelligence

• Update and maintain reports and dashboards
• Analyze and translate business needs to technical specifications for BI solutions.
• Reporting and maintenance of collection (ETL), storage, and display of data.
• Create visualizations and reports to monitor data.
• Develop and execute database queries and conduct analyses.
• Effectively use a suite of projects and products, all within different stages of development and implementation

Continuous Improvement and Development

• Troubleshoot data fields and dashboards to ensure the accuracy of information and interpretations being provided.
• Ensure scheduled updating of business intelligence tools, dashboards, and databases.
• Identify issues, bugs, and bottlenecks.
• Identify opportunities to improve processes and strategies with a technology solution

Interpretation and Strategy Advisory 

• Advise on risk analysis and mitigation using the output from the BI tools implemented.
• Manage tasks and priorities within the product suite.

Communication and Documentation

• Maintain policies and procedures for the collection and analysis of data.
• Communicate proactively, effectively, and efficiently with stakeholders
• Maintain documentation including requirements, design, and user manuals.
• Compile relevant records as necessary for compliance with ISO, HIPAA, GDPR, CE, FDA (and other) standards and requirements as applicable to assigned products and systems.
• Efficient and effective reporting on prioritization and tasks to the Line Manager.
• Efficient and effective reporting on the performance of BI products and systems.
• Take personal ownership of projects and work quality as well as contribute to team development and the hearX ecosystem as a whole.

System Administration

• Create and maintain workflows in Pardot.
• Manage the system setup and access on the Pardot side.