Business Intelligence Developer at FNB South Africa

Job Description

To provide expertise in the design, development, and maintenance of sourcing data and loading it into the data warehouse; and to design and develop strategy aligned, stakeholder responsive multi-dimensional insight tools (including but not limited to PowerBI, cubes, etc.) off the data warehouse in order to drive adoption and consumption of self-service insights and reporting.

• Creates solutions to meet customer demands.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Ensure full understanding of customer needs to deliver a quality service.
• Propose ideas to improve customer service.
• Participate in planned activities that are appropriate for own development.
• Provide support and input into tactical business strategies and execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Drive business profitability in the context of cost management through effective delivery of Business Intelligence solutions (time management and cost).
• Ensure ongoing efficiencies driven by a culture of sharing "build once and build for all" as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
• Manage existing reports/dashboards through ongoing production of MIS outputs to ensure consistent information supply in the required format/frequency.
• Provide additional insight into information produced for clients to ensure a value-added service to any information request to enhance business efficiencies.
• Interpret the source to target mapping to be used to extract data from various sources.
• Convert data into meaningful information that is stored in a data warehouse that can enhance the effectiveness of business decisions.
• Liaise with relevant stakeholders to provide input into assigned projects, in line with business requirements within the required timeframe and specification.
• Liaise with BI Manager and business on issues related to project and support in resolution.
• Develop business solution based on source to target mapping and business requirements specifications (BRS).
• Perform unit testing.
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.
• Develops an understanding of risks and risk management approaches.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Educates others and makes suggestions for improvements.
• Networks and participates in specialist risk forums where required.
• Participate in planned activities that are appropriate for own development.
• Develop, encourage and nurture collaborative relationships across area of specialization.
• Display and ecourage an appreciation of teamwork and inclusivity.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Creates solutions to meet customer demands.
• Deliver internal and external customer service excellence through adherence to quality service standards.

End Date: May 8, 2026