Business Manager - Agriculture at CHEP

Job Description
Key Responsibilities May Include:

• Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
• Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
• Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
• Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
• Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
• Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
• Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
• Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.
• Are you passionate about driving growth and building lasting customer relationships in the agricultural sector? CHEP is looking for a dynamic Business Manager – Agriculture to lead customer engagement and commercial growth in the Citrusdal Region. This role is ideal for someone passionate about building and maintaining strong relationships, driving growth, and delivering value-driven solutions aligned with CHEP’s business objectives to our agricultural partners.
• If you thrive in a collaborative environment and have a strong commercial mindset, we’d love to hear from you!

Key Focus Areas:

• Manage a portfolio of agricultural customers to drive growth, satisfaction, and retention.
• Serve as the primary customer liaison, ensuring needs are met and solutions are aligned with CHEP’s business objectives.
• Collaborate cross-functionally to implement tailored strategies that enhance customer experience and operational efficiency.
• Lead initiatives in pricing, expansion, sustainability, and supply chain optimization.

Ideal Candidate Profile:

• 5-7 years' Sales, Key Account or customer management experience
• Relevant National Diploma/ Bachelor's Degree
• Strong commercial acumen and customer relationship management experience.
• Proven ability to identify growth opportunities and lead strategic projects.
• Excellent communication, negotiation, and problem-solving skills.
• Experience in agriculture or supply chain sectors is advantageous.