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  • Posted: Dec 23, 2024
    Deadline: Not specified
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  • Founded in Australia in 1945, CHEP is a leading provider of pallet and container pooling services for the Aerospace, Automotive, Chemical, Consumer Goods, Fresh Food and Manufacturing industries. CHEP provides equipment pooling which is the shared use of high quality standard pallets and containers by multiple customers. Pooling is a strateg...
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    Business Manager - FMCG - Sandton

    National Strategy Execution

    • National account coordination.
    • Own and drive account plans with key accounts to boost revenue growth and customer satisfaction.
    • Own, lead and participate in the identification of new business projects and opportunities.
    • Analyze volume forecast accuracy through understanding the Key customer's Sales trends.
    • Acquire a thorough understanding of national key customer supply chain, needs, and requirements and activate accordingly to drive sales.
    • Dynamic, high-level engagement with key customer stakeholders.
    • Drive sales strategy to maximize growth opportunities with key accounts.
    • Protect CHEP’s current business and develop and execute expansion initiatives for existing customers.
    • Intimate knowledge of the CHEP brand and its value proposition.
    • Pricing Negotiations.
    • Cultivate and preserve trust by providing a consistent and reliable experience for national customers.
    • To develop productive working relationships with key contacts at all accounts within the national group.
    • To establish clear, measurable, and attainable goals for each account within the group and conduct regular evaluations/business reviews to ensure objectives are being achieved.
    • Build and nurture loyal, long-lasting relationships with key account customers.
    • Develop unique ways to grow the business with your customers and develop solutions to mitigate challenges.

    Account Management

    • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics and establish regular forecast and performance review meeting.
    • To continually assess competition and actively defend competitive threats through understanding customer needs, developing solutions to prevent market share loss and formalizing relationships with structured agreements.
    • Maintain structured call plans with a proactive customer approach and response.

    Foundational Requirement:

    • Adherence to Business Rules and Best Practises
    • Value Adding Services, MyChep, EDI, RFID, TEMS, NPD Solution,
    • Entering into discussions to resolve any disputes promptly, in a manner acceptable to both parties.
    • Internal and external stakeholder management
    • Cash Management: close monitoring of overdue and cash flow in collaboration with Finance
    • Handling of order enquiries including post order fulfillment process. Oversight and monitoring of the quality of product delivered to the customer.

    Measures

    • Portfolio revenue management
    • Profitability (i.e., pricing)
    • Cash improvement targets of responsible account (s)
    • Customer specific JBP and action plans
    • National Sales Strategy Execution
    • New business growth
    • Customer Satisfaction – NPS – Target of top quartile
    • Employee satisfaction – Glint – Target of top quartile

    Scope

    • Responsible for portfolio sales
    • End to end customer experience
    • Joint value creation strategy execution
    • Annual Revenue Budget: Rx, across x affiliation’s/ key customer groups

    Qualifications

    • Essential: Post Matric Qualification
    • Preferable: Commercial Degree
    • Desired: Post Graduate Degree

    Experience

    • 5+ years’ experience within FMCG Sales and key account management
    • Solution selling and/ or Logistics/ Supply Chain

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to CHEP on brambles.wd5.myworkdayjobs.com to apply

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