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OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.
Job Description
As the OUTsurance Business Non-Motor Loss Adjustor you will be responsible for assessing, validating and finalising claims.
Responsibilities
As a Business Non-Motor Loss Adjuster you will:
Liaise with internal and external clients with a focus on service delivery.
Validate Business Non-Motor claims in a target driven environment timeously.
Handle all claims admin, including reporting, attaching information, requesting information etc
Liaise with service providers including replacement companies.
Liaising with witnesses and authorities
Control quotations and work from all service providers
Handle and resolve all queries and problems from clients and service providers
Payment of claims and invoices to clients and service providers.
Conduct all the above to the required performance and quality standards that are in place.
Attending meetings
Payment of Claims and invoices from service providers within specific turnaround
Competencies and Skills
Excellent interpersonal and communication skills (verbal and written)
Computer literacy is essential
Investigative know-how is essential
Conflict handling
Self-disciplined and self-motivated (must be able to work independently)
Problem solving/initiative
Negotiating
Stress tolerance
Tenacity and resilience
Be an analytical thinker with an investigative instinct
Customer service oriented
Deadline and results oriented
Attention to detail
Takes ownership and responsibility
Adaptability
All the above to be done in an extremely fast turnaround time in order to get client’s business up and running faster and give great/awesome service in turn.
Qualifications
Commercial training with proof
Loss adjusting training or experience with proof
Multimark /OBM training with proof will be an added advantage
Matric
An investigation, loss adjusting or assessing related tertiary qualification or significant progress towards obtaining your qualification
Valid driver’s licence
Customer care environment experience, which include administration duties in a previous skillset will be beneficial
Claims assessing / investigative background/ Loss adjusting and face to face client experience in a short-term insurance industry will be beneficial
Must be willing to travel extensively
Experience
Customer care environment experience, which include administration duties in a previous skillset will be beneficial
Claims assessing / investigative background/ Loss adjusting and face to face client experience in a short-term insurance industry will be beneficial
Must be willing to travel extensively
Additional Information
An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Passionate, Honest, Human, Dynamic and Recognition.
Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential. In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.
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