Business Optimisation Specialist at Pepkor Payments & Lending

Key Performance Areas:

Business Optimisation Strategy

• Develop and implement actionable strategies to enhance business processes, improve efficiency, and drive overall organizational performance
• Engages Executives and relevant business owners in an advisory capacity to optimise customer experience and operational efficiency
• Provide strategic input to the overall business optimisation strategy
• Support product performance targets and ensure optimization of digital servicing channels

Process Analysis

• Analyze data to support process improvement initiatives and create detailed reports to communicate findings, recommendations, and progress to senior management
• Develop process maps, workflows, and detailed documentation for existing and optimized processes
• Identify automation opportunities and collaborate with IT for deployment
• Monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance

Process Improvement

• Lead or support process changes and integration of new technologies or systems
• Establish and monitor key performance indicators (KPIs) to track process improvements and measure success.
• Apply methodologies such as Lean, Six Sigma, or Agile to drive continuous improvement initiatives.
• Work with various departments to ensure alignment and smooth execution of process changes.
• Develop and maintain comprehensive documentation for optimized processes, including standard operating procedures (SOPs), and best practices
• Study operational and performance data to identify trends and opportunities for improvement

Stakeholder Management

• Works closely with leadership operations teams, internal sales team and other stakeholders to analyze current customer experience workflow, identify areas for improvement, and develop innovative solutions to enhance customer experience, business process effectiveness and efficiency.
• Facilitate workshops and training sessions to educate staff on new processes and best practices.

Requirements

The ideal candidate must demonstrate the following competencies:

Competencies

• Strong analytical and problem-solving abilities
• A deep understanding of process improvement methodologies
• The ability to collaborate effectively with cross-functional teams
• Ability to work across and interact constructively with different levels and business units
• Ability to think broadly and consider impacts across systems and within the organization
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.

Qualification and Experience

• Bachelor’s degree in business administration, Management, Engineering, or a related field
• Advanced degrees or relevant certifications (e.g., Six Sigma Green/Black Belt) are a plus
• Approximately 6-8 years of experience in business process improvement, operations management, or a similar role.
• Proven track record of successfully leading process optimization projects
• High proficiency in process improvement methodologies (e.g., Lean, Six Sigma, Agile)
• Excellent project management skills with the ability to manage multiple projects simultaneously
• Advanced data analysis skills with proficiency in data analysis tools and software (e.g., Excel, Tableau)
• Familiarity with business process management software and tools. Experience with ERP systems is advantageous
• Evidence of a disciplined approach to optimisation and evaluation - setting clear objectives and measuring success
• Proven experience and track record of driving complex initiatives that cross business lines and functions