Business Process and Automation Specialist (George) at Datafin Recruitment

ENVIRONMENT

• As one of South Africa’s fastest-growing FinTech brands, our client is dedicated to leveraging cutting-edge technologies to create seamless experiences and deliver meaningful results for their customers and stakeholders.
• They are currently seeking a Business Process and Automation Specialist to take ownership of identifying, designing, and implementing strategies that optimize business processes and drive measurable improvements.
• This role calls for a proactive, solutions-oriented professional who can operate independently, leading initiatives that enhance operational efficiency, automation, and scalability across the organization.

DUTIES:

Lead the digitisation and scaling of operational processes and systems within the 5-Year Digital Transformation Roadmap  

• Take ownership of identifying, analysing, and recommending scalable solutions while ensuring they align with long-term business objectives.
• Identify risks, dependencies, and opportunities for accelerating transformation efforts.

Own and Drive Process Optimisation and Scalability  

• Analyse and identify inefficiencies in operational processes.
• Design, recommend, and implement scalable solutions that align with long-term business goals.
• Drive continuous improvements in lead handling, process efficiency and automation, and enhanced query resolution and customer experience within contact centre.

Lead Technology Evaluation and Vendor Selection  

• Work with the solutions analyst with vendor evaluations and selections, ensuring that technology aligns with digital strategy.
• Collaborate with Data and business units to integrate automation tools effectively.
• Ensuring future-proof, scalable technology adoption by operational teams

Performance Monitoring and Continuous Optimisation:  

• Develop and implement key performance tracking mechanisms for all workflow improvements.
• Continuously refine processes based on data-driven insights.

Data Flow and Automation  

• Lead the identification and implementation of automation opportunities across operational departments.
• Collaborate with AI specialists to implement intelligent automation solutions.
• Monitor data flows, and identify inefficiencies, and optimisation opportunities.

Drive Process Reengineering and Cross-Functional Collaboration

• Continuously engage with stakeholders to identify pain points and implement solutions.
• Take the lead in workflow redesign to enhance operational efficiency.
• Ensure alignment between automation efforts and company-wide objectives.

REQUIREMENTS:

• Min 2 years’ experience in process enhancement or automation role.
• Formal qualification in Industrial Engineering, Information Systems, Computer Science, Business Management or equivalent.
• Strong problem-solving capabilities.