Business Process Improvement Lead at Vodafone Global Enterprise

Your responsibilities will include:

• Conducting professional process workshops with business and technology stakeholders to gather information and identify risks.
• Identifying, developing, and implementing necessary process improvements for key initiatives.
• Creating and implementing process metrics, reports, and control points (Track , monitor and measure projects implemented) 
• Proactively identifying and carrying out root cause analysis of the problem.
• Logically and accurately map business process steps according to defined standards and maintain existing refinery processes and documentation.
• Collaborating with other stakeholders to ensure achievement of goal
• Assisting in compiling Business Requirements for systems and performing UAT
• Driving process adoption & compliance with end users.
• Keeping a systematic approach to coordinating and managing process and system change definitions and implementations.
• Application of industry related methodologies and frameworks such as design thinking 
• End to End business and customer journey design.
• Identifying customer journeys and processes as-is and as-to-be and creating opportunities for improvement.
• Identify and resolve business issues and data challenges within organisation
• Accountable for the BAU prioritisation of the IT squads

The ideal candidate for this role will have;

Technical / Professional Qualifications:

• Matric Certificate Computer literacy (Advanced word and Excel)
• Relevant B degree ( Information Systems, BA, Soc Sci, B Comm)

Core competencies, knowledge, and experience:

• 5 years Business Analysis experience, Process Improvement Customer Journey Management  
• Must have an affinity for data 
• Detailed orientated
• Ability to start and finish tasks
• Strong Planning and organisational skills