Business Process Manager at TFG (The Foschini Group)

Key Responsibilities:

• Tradecloud management and alignment with business strategy
• Collaborate with business stakeholders to gather and document business requirements.
• Analyze business needs, processes, and systems to identify opportunities for improvement.
• Translate business requirements into functional specifications for IT teams and ensure that the design and implementation of solutions meet business needs.
• Conduct process mapping and identify areas of inefficiency or opportunities for optimization. Recommend solutions to improve processes, workflows, and performance.
• Analyze data and reports to support business decisions and provide insights and recommendations based on data findings.
• Create user stories, test cases, and other documentation to guide development and testing phases.
• Act as a liaison between business stakeholders and IT teams.
• Communicate effectively with all levels of the organization, translating technical jargon into understandable terms.
• Coordinate testing efforts to validate that solutions meet business requirements and assist in the creation of user acceptance testing (UAT) scripts and ensure UAT is carried out successfully.
• Support the organization in adapting to new systems, processes, and tools through change management practices and assisting with training and documentation for end-users.
• Assist in managing project timelines, resources, and deliverables, monitoring progress and ensuring that projects stay on track and meet deadlines.

Qualifications and Experience:

• Qualification: Bachelor’s degree in business, computer science, engineering, or related field or Diploma in Business Analysis.
• Experience: At least 5-7 years of proven experience as a Business Analyst or similar role, ideally in the Supply Chain and Retail industry