Business Process Officer (Store Support) at Clicks Group

Job Purpose:

• To manage the identification, development and implement of business processes in order to deliver operational efficiency and consistency across stores.

Job Objectives:

• To Manage the implementation of projects, processes and day-to-day business issues.
• To drive operational excellence, consistency across stores and compliance through directing and influencing operational management.
• To support the identification, development, set up and testing of new processes.
• To ensure effective streamlined communication to store and provide efficient support to stores on project and other operational issues.
• To continuously review and improve existing business processes with the purpose of alignment to business improvement programmes.
• To identify exceptions against set benchmarks by analysing reports and identifying trends based on reporting obtained from stakeholders and own data mining.
• To engage with all relevant stakeholders to improve alignment, operational efficiency and find solution to areas of improvement.
• To develop training material for new project and initiatives.
• To change manage the rollout  of new project and initiatives.

Minimum requirements

Education and Experience Requirements:

• >3 years general retail and operations management experience
• Desirable: Diploma or advances diploma in business management

Job Knowledge and Skills Required:

• Essential : Problem-solving skills
• Essential : Verbal and written communication skills
• Essential : Computer Literacy (specifically Word and Excel)
• Essential : Time management skills
• Essential : Strong client orientation
• Essential : Self-directed and able to work independently
• Essential : Planning and Organising Skills
• Essential : Abillity to influence stakeholders
• Essential : Change management skills
• Essential : Engage with leadership and senior management across the organisation
• Knowledge or business process
• Knowledge of retail store management processes
• Understanding of customer service principles

Essential Competencies:

• Relating and networking
• Following instructions and procedures
• Analysing
• Adapting and responding to change
• Interacting and presenting
• Learning and researching
• Delivering results and meeting customer expectations